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"Hey, I was a college student once, and I also have worked in retail. I get that it isn't the most glamorous job, especially during the summer months. But, every customer should be treated with the utmost respect, and I didn't receive that from the young female associate on Saturday, June 1, in the early afternoon. I asked her to remove two tank tops from up high, and she acted like it was the worst thing in the world. I chose to shop at this store instead of Rally House in Independence, Mo., which is where I live. I wanted to support a local business like Varneys. "
"Will shop in person anytime I get to Manhattan. Will only shop online if I have three weeks to wait for my items. Customer service? It's a joke! Placed my order on 12/29 -and paid for 2-3 day shipping. Item appeared to be in stock. Received shipping confirmation on 1/10/2013!"
"Great product line, great service! I will shop here again!"
"I found Varney's to be priced about the same as Barnes and Noble for textbooks, but the customer service is lacking. One of my books was back ordered (which I was not notified of until AFTER placing my order) and when I tried to cancel the order I could not get a hold of a person and had to leave a message and send an email before receiving any information. At that point I received a notification that my book was ready for shipment. No one even acknowledged that I had asked to cancel my order. I still have not received my textbook, and classes have already begun. I will not order from Varney's again unless absolutely necessary. I have been very disappointed in how my order was handled. "
"Staff was INCREDIBLY helpful to me! I placed an internet order for next day shipping, and neglected to add all of my needed items on the original order. Grant reassured me that I could complete my second order and note it was to be combined. He also knowledgeably and professionally helped me with other questions. When one of my items was back-ordered, I received a follow-up phone call that also indicated when I should receive the shipped items. Everyone was very honest and helpful with me - so thanks, Varneys :)"
"I was surprised at how easy it was to order and how quickly we received our order. Will definitely purchase from Varneys again."
"Order was wrong and I was charged for a book that I did not receive. When I called the store nobody would talk to me. This is the second time they have messed up a book order. The first time it was very difficult to get the problem resolved. I hope they do I better job rectifying the situation this time."
"I got the email after business hours alerting me to a situation that required attention from customer service. I wrote an email to Varneys and requested that someone call me the next day, which also happened to be a game day. Despite the heavy amount of customer traffic in the store that morning, I received a phone call from them. They went above and beyond to resolve my issue. I will gladly do business with them again."
"When the website is working, Varney's has an effecient and helpful site. Unfortunately, due to server errors, I had to re-do my checkout several times over the course of three days in order to process my request. By the time I finally ordered my books, the more affordable used copies I had wanted were no longer available."
"Great service, very friendly, will be shopping with them again."