Pets
5,992 reviews
9.53 / 10
  • ADDRESS
    66508
  •  
  • BUSINESS HOURS
    24/7
    GENERAL PHONE
    800-419-9524
    FAX
    800-446-5597
  •  
  • SUPPORT EMAIL
    service@valleyvet.com
    SUPPORT PHONE
    800-419-9524

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
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  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • checkmark icon Standard Next Day
  • option not available International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 9.14/10
Chance of future purchase: 9.37/10
Shipping & packaging: 9.19/10
Customer service: 9.08/10
Return/Replacement policy: 8.81/10
Click a star to Write a Review!
5/5
2018-03-16

Great Service! Great Pricing! Fast Shipping!

"Great experience with this company.
"

Helpful Cool

5/5
2018-03-16

Equi-6 sol jec vaccines

"I ordered my horse vaccines. They came next day and on ice. I have one horse that usually will have a reaction such as head down stiff muscles and slow gate. With this vaccine my horse had no reaction. Very pleased and recommend to others."

Helpful Cool

4/5
2018-03-15

Expiry date seems tight

"Fast service and good. I ordered a year's supply to save money on transportation but was a bit disappointed that the expiry date is only 1-2 months from the last month I would use it. I'm sure it will be fine however would have expected the date to not be so close to expiration."

Helpful Cool

5/5
2018-03-15

Always as expected

"I order vaccines & they’re always well packed & still very cold and their on time as promised. "

Helpful Cool

5/5
2018-03-15

Love Valley Vet

"Valley Vet has always been reliable in their products and delivery!!! I have ordered numerous products from them over the years and have never been disappointed!! Keep up the good work!!"

Helpful Cool

2/5
2018-03-15

Poor communication

"I placed an order that required vet approval. After it failed to arrive, I contacted customer service. They told me my vet had denied the request. No one bothered to call or email me although you have my email. I contacted my vet who showed no record that Valley Vet has attempted to contact them. They assured me they would approve the order. I contacted you again confirming the fax number and asking that you make the request again. It was approved and I recieved my order. It was very poor customer service and communication that no one on your end contacted me to let me know there was a problem with my order. I had to chase it down when it did not arrive after 10 days. "

Helpful Cool

5/5
2018-03-15

Great Service!!

"I was pleased to know that your office actually calls the Vet Office to obtain my pet's prescription. It is a very big relief because all "the other guys" never call my Vets Office although the request is offered.

I am a very busy working mom, so when I take time out of my busy schedule to order the prescription online, I expect that my Vets Office is contacted accordingly :)

The package was also received in a timely manner! This is so good because my pet needs his meds :)

Thank you a million times over!!
"

Helpful Cool

5/5
2018-03-15

Speedy delivery

"It's amazing how fast the orders come from when they ship. Great service, fast delivery and awesome prices, what's not to like?"

Helpful Cool

5/5
2018-03-15

Very Happy

"I Always am happy with the service."

Helpful Cool

4/5
2018-03-15

Thumbs up.

"The only complaint I have is that our pump for the lubrisyn was broke upon arrival."

Helpful Cool

5/5
2018-03-15

Fast & Easy Ordering!!

"Valley Vet is very fast at getting your order to you!!"

Helpful Cool

5/5
2018-03-15

Excellent

"Always variety of product, in stock, and fast delivery."

Helpful Cool

5/5
2018-03-14

Great company

"Fast service; reasonable prices.
"

Helpful Cool

5/5
2018-03-14

Excellent Customer Service

"Recently I received a product that exploded open in shipping, so it made a mess of the box but was overall useable. So when I called I was able to get a credit rather than waste it by sending it back. Win Win situation as it was 90% salvageable."

Helpful Cool

5/5
2018-03-14

Percorten

"Quick delivery service. Easy to reorder prescription meds. Thanks for contacting my vet.
Hoping that Elanco will offer Percorten rebate this year.
"

Helpful Cool

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