uSell.com
Mobility
3,176 reviews
7.88 / 10
  • ADDRESS
    n/a
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    n/a

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 9.50/10
Chance of future purchase: 8.33/10
Shipping & packaging: 8.75/10
Customer service: 10.00/10
Return/Replacement policy: 10.00/10
Click a star to Write a Review!
1/5
2018-07-14

So I sent you my phone for free? Because it’s been weeks and I have still yet to receive my payment, Got a bogus email saying my phone

"So I sent you my phone for free? Because it’s been weeks and I have still yet to receive my payment, Got a bogus email saying my phone was shipped to the wrong buyer and how convenient your customer service number is bogus. It’s a shame these people choose to rip off consumers like this. I will be pursuing legal action. "

Helpful Cool

5/5
2018-07-07

Promise kept.

"Everything went exactly as uSell said it would."

Helpful Cool

5/5
2018-06-27

Super easy

"Super fast and easy. No problems at all"

Helpful Cool

5/5
2018-05-31

Fast and easy

"This was almost no work to do. The directions were clear, easy to understand, and the process happened very quickly. Highly recommended for old devices."

Helpful Cool

5/5
2018-05-25

Quick service, paid as expected

"Tracking info received at each step, paid as quoted. Quick payment once my device was received by them."

Helpful Cool

1/5
2018-05-23

Never got paid

"So I sent you my phone for free? Because it’s been weeks and I have still yet to receive my payment, no response after 2 emails and how convenient your customer service number is bogus. It’s a shame these people choose to rip off consumers like this. I will be pursuing legal action. "

Helpful Cool
usell.com's Avatar
usell.com from uSell has responded
Posted May-25-2018

“Hi Maddie, thanks for taking the time to post your review and give us your feedback. The experience you had is in no way indicative of a typical uSell transaction. We have been in close contact with your buyer to resolve this matter. Unfortunately, when an account change was made, PayPal had a problem with them issuing payments via a third-party integration. While we all would like an immediate resolution, that was not the case. Now that the account information has been updated, you should receive your payment within 24-48 hours. Please note: we are heading into a holiday weekend, so we cannot guarantee that your payment will be received today. However, we expect your transaction to be complete momentarily.
Here at uSell, we pride ourselves on providing the best possible customer experience- especially since we are pairing customers (sellers) with professional buyers in our marketplace. We are here as your advocate throughout the entire process, so that in the rare event that things don't go as planned, we can intervene.
If there is anything else we can do to help in the meantime, feel free to reach out to us at support@usell.com. Have a great weekend!

Best,
Heather
Director of Customer Experience & Account Management”


5/5
2018-05-11

fantastic

"Great company to do business with ,gave us the amount offer on 4 cell phone and very fast payment"

Helpful Cool

5/5
2018-05-07

Great service!

"I love this service. I wish I would have been the one to think of this concept"

Helpful Cool

5/5
2018-05-01

I'm sold on uSell

"uSell kept me informed throughout the process of selling my iphone.
As soon as their buyer inspected my cell phone, they sent me a check without delay.
I will make use of uSell in the future if I have the need!
"

Helpful Cool

5/5
2018-04-20

Quick money for used iphone!

"Best source for old phones"

Helpful Cool

5/5
2018-04-18

Quick turn around

"Everything went smooth from processing the request to receiving the checks. I will recommend them to others and use them again if I am ever selling cellphones or tablets."

Helpful Cool

5/5
2018-04-01

Great

"Very responsive and great to work with."

Helpful Cool

5/5
2018-03-25

Awesome service

"uSell did everything right!"

Helpful Cool

5/5
2018-03-18

"It was excellent thank you"

Helpful Cool

2/5
2018-03-12

unreliable

"Usell lowered my offer of 306.94 for good condition or perfect, even though they said it was still in good condition they still lowered it for some reason. Now i have been waiting for my check to arrive for at least a month now even though my account said to expect it to arrive in 5-7 business day, i'm not exaggerating. i just cant wait until this is all over this is ridiculous."

Helpful Cool

Share uSell's store rating

uSell is a Merchant Member! Learn more

uSell is a merchant member
uSell participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,416 merchant members.