• ADDRESS
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  • BUSINESS HOURS
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    GENERAL PHONE
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    FAX
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  • SUPPORT EMAIL
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    SUPPORT PHONE
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Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile

Product & services pricing 8.75/10
Chance of future purchase: 7.12/10
Shipping & packaging: 7.92/10
Customer service: 5.36/10
Return/Replacement policy: 6.75/10
Click a star to Write a Review!
1/5
2018-06-29

kept my money for 2 weeks

"I ordered a part and immediately noticed the part number was not what I wanted. I called customer service and asked to have the order canceled, within minutes of placing the order. I was told that a request to cancel the order was placed. An hour later I received an email stating that the order was shipped with a tracking number. I called back to customer service and was told since a tracking number was attached that the order cannot be canceled. I would have to wait for the order to arrive and then call back to get instruction on returning the order. Guessing Ill have to pay for return shipping and in the meantime they have my money. I plan on contacting my bank and disputing the charge. I told them 2 time not to ship that to me.

The refund to my account was finally issued 100%, so I guess other than the inability to cancel the order, I am satisfied. As far as customer service goes, had I not entered this review, I would not have heard from anyone. I would still not use this company again.
"

Helpful Cool

1/5
2018-06-25

Too costly to return product

"Wrong part was ordered but it costs more to return than the product cost! They do not provide nor offer a return shipping label which would cost them a fraction of what it costs an individual! NOT HAPPY!! Stuck with parts that don't fit!"

Helpful Cool

1/5
2018-06-08

10 days parts not shipped no reason given

"Ordered parts 10 days ago still no parts have been shipped called Customer Service they said was ready to ship 2 days later parts still not shipped Told them to cancel order..... order has not been canceled. VERY poor service! I buy parts online on a regular basis and most are processed and shipped within 48 hrs. Have never received any email except the one when making purchase. Order Number: 37501692
Order Date: 29-May-2018
"

Helpful Cool

5/5
2018-05-22

Great prices!

"I always use USAutoparts when I have a problem coming up."

Helpful Cool

5/5
2018-05-21

US Auto Parts May 2018

"Excellent experience. The sales advisers went the extra mile to ensure i got the right parts and the compatibility with my vehicle. they followed up on my parts orders and helped me avoid duplicating parts. Great work. I am a very happy customer and undoubted will return and refer family and friends "

Helpful Cool

5/5
2018-05-17

All Items Received As Ordered :) :)

"All Items received as ordered and on a timely manner and in working ordered :) :) :)

I recommend US Auto Parts to all the die hard Auto D.Y.I's.

Thank you,
"

Helpful Cool

5/5
2018-05-13

Fast delivery

"The delivery was faster than I expected. I actually got my car on the road about three days than expected. The parts were a perfect fit."

Helpful Cool

5/5
2018-05-11

Right parts , on schedual delivery , Great price .

"Right parts , on schedual delivery , Great price ."

Helpful Cool

5/5
2018-04-23

right on time

"Only issue I had was ordering the item & wasn't able to apply my coupon."

Helpful Cool

5/5
2018-04-21

"Items came in quickly and were well packaged. Look forward to having them installed to check for fit and performance. "

Helpful Cool

5/5
2018-04-19

very satisfied

"Excellent , will be doing more business with you"

Helpful Cool

5/5
2018-04-17

quality parts

"Easy web site. No hassles perfic fitt parts.Priced right for my budget."

Helpful Cool

5/5
2018-04-11

easy, simple, fast and great value

"good experience, fast, correct and great value.
Tailgate door arrived earlier than promised, well packaged and scratch free.
Door fitted truck, all hardware fitted. Satisfied completely.
"

Helpful Cool

5/5
2018-04-11

Great service

"Awesome and great deals on parts"

Helpful Cool

5/5
2018-04-11

Good deal.

"Parts arrived quick at a good price."

Helpful Cool

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