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Stores > USAToolWarehouse
  • USAToolWarehous

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review USAToolWarehouse by clicking a star below.
Rating 2/10

Robbery Company

"Thiefs & could care less about their business or reputation. Never seen anything quite like it. Todays date is 10-2017 & I haven't received a single part yet.

You sent a payment of $1,038.70 USD to Coastal Tool Supply LLC

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Shipping address - confirmed
United States
Shipping details
The seller hasn’t provided any shipping details yet.
Description Unit price Qty Amount
20-Ton Manual Hydraulic Shop Press 5 IN STOCK ON 10-20 -17
Item# SUU-5720 $639.10 USD 1 $639.10 USD
8 Piece Press Punch Kit
Item# SUU-57KIT8 15 IN STOCK ON 10-20-17 $127.44 USD 1 $127.44 USD
Bearing Splitter 5pc Kit
Item# SUU-57BSKIT 7 IN STOCK 10-20 -17 $272.16 USD 1 $272.16 USD
Subtotal $1,038.70 USD
Total $1,038.70 USD
Payment $1,038.70 USD
Charge will appear on your credit card statement as "PAYPAL *COASTALTOOL"
Payment sent to info@USAtoolwarehouse.com

Invoice ID: 330264
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Rating 2/10

Buy nothing from this company.

"Purchased a stainless steel duct fabricating strait edge. The item arrived warped in an undamaged box. The item was clearly shipped in the condition it arrived. Contacted seller about returning the item. Was asked to take pictures of the item for the manufacturer, took pictures and emailed. Seller no is no longer responding to emails, the last correspondence was sent by myself a week ago. Read their return policy if you're still thinking of buying from this supplier, and ask yourself if this situation doesn't happen often. If you're reading this, you have been warned."

Rating 2/10

really really bad service ...

"I will not shopping anymore at this store. Bad service,expensive shipping rates,bad communication, before I made my order shipping were 9dollars around and before been summit my order shipping were over 70 dollars. Please sincerely I don't recommend usatoolwarehose.. and they told me ups will ship my order they told by email, I. Called ups and I didn't find anything, I called back usatool and then they told me they sent it bu lr carrier company . What is this, please dont waste too much time and money with this company..."

Rating 2/10

Order cancelled

"The order was cancelled three times because it was marked as a fraud from their system with both credit card and Paypal payment methods. The customer service over the phone was not very helpful solving the issue. I changed vendor"

Rating 10/10

Received my order promptly.

"I ordered a two pairs of ESCO 10498 jack stands on sale. I placed the order online on a Monday late evening, and received shipping notice from MyUPS on Wednesday morning. The jack stands drop-shipped from ESCO and arrived on Thursday (FL to GA so even the $10 UPS Ground was fast, YMMV for more distance locations of course).

Net: I received what I ordered, quickly, in good condition, and at a good price. No troubles.

Rating 2/10

Lazy company

"This is the second time i bought a tool from them. 1st time was a wrong tool they sent to me, had to call and talk to them for 15 mins on a wrong order. Second time I placed a order 12-14-16 1wk later , I email them if they shipped it out , same day then they shipped it out . Now turns out i have to wait for 3wks for a piece if sh@t socket. Am sure am NEVER BUYING FROM THIS HELL HOLE OF TOOL WAREHOUSE AGAIN!"

Rating 2/10

Stole my money

"I purchased two tools from this place. Later I found out they were on back order after already paying for them. I canceled the order and was told I will receive a refund. It has been 3 months and I still don't have my money. They won't answer my phone calls or emails. When they did answer the phone I was told they would figure it out and email me....still no emails.


Rating 2/10

"Ordered 2 of an item. They shipped one and cancelled to back order with no explanation. Wanted my credit card information over the phone when I called to find out what happened."

Rating 2/10

"Horrible communication, horrible shipping info (none), horrible response time (days or never). Improper packaging of items. I used to have good luck with these guys. Now, they are just horrible. Shipping box blew open in transit. Not even close to being properly secured. Just unreal what has happened over there!"

No Avatar

Akron, Ohio
Rating 10/10

"I purchased quite a few tools from here, found them through some deals posted on a deal site. I purchased a DWT-DCF889M2 DeWalt drill kit and loved the price and free stuff. Shipping was fast, customer service was acceptable, and the process was a breeze. Would buy from again, but be sure to look at other sites for the inexpensive items as items below $50 are less competitively priced than the bigger purchases."

Rating 10/10

"I have been doing research online about this company and was shocked at some of the reviews, it seems that some people may actually be blowing thier so called issues more then they are.

1) I just bought a brand new AC Machine 34788 and Genysis unit 3874. The deal was just under 5,600. The Agent explained that there was some fraud and they would run a code 10 check to comfrim it was me placing the order. Now, that is comforting to me to know they will check to make sure it is a legit order.

As per the review below it seems as if they must have been fraud as my credit card company called at their request to confirm this order.... So that review seems to be very suspect at best.

2) The review took about 48 hours before it shipped. I did get my item within 4 days via truck R&L. The truck drive called and delivered the item with no issues and was up running I had the invoice in hand and was ready to go.

Now to anyone out their who may read some of the reviews like I myself did and wonder what type of company this is. Let's put it this way I did find out they have been around for over 18 years and was the first online tool company to go onto the web itself. They offer great price and are friendly and will help you as best as they can. Now I am sure they don't have all the items on their site in stock that is common since but a simple call will get you the answer that you need. I would use this company over and over

Rating 2/10

"I bought through credit card.
They said, it was fraud.
To good to be true that address does not match my billing address.
They wanted me to do "MONEY TRANSFER", i said "NO WAY".

Now, i went to to their reviews.

1/5 posted Nov-15-2012
"Do not buy from this reseller, they do not have anything on stock, paid over 2.5k for tools, 12 days and they didn't know when will the order be shipped. Paid 2 orders by paypal, and 2 orders by credit card. I opened a dispute on paypal, and got their attention, so the refund was made.

Not recommended. "

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1/5 posted Sep-11-2012
"DO NOT BUY FROM THIS COMPANY!!! They take your money and then change their price after order has been submitted. Website/business cannot be trusted."

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5/5 posted Jul-20-2012
"This is a great site, I see so many people that post reviews and wonder what they are talking about. I have bought from this company for over 6 years. I get all my items in 48 hours and they have the best price on the market! I think someone is posting bad reviews because they want to make an issue of it.

But I would highly recommend this to anyone I meet!"

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+ Read user comments

1/5 posted May-25-2012

This review was modified by MIKEFREYHD on May 25 2012 01:45:42 PM
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1/5 posted May-02-2011
"I had a similar problem as one of the other reviewers. Placed my order on 04.15.2011, allowing what I thought was adequate time to get the tools here for the scheduled repair date. They were paid immediately using PayPal. When I started following up on the order, I found out that they had sent an order to their tool distributor two days after I placed the order. Kept calling back for status since the person that I was dealing with never called me back as promised. I finally cancelled the order so that I could source the tools elsewhere. Found them for less, but paid more for shipping since I had to go 2nd day air to still keep my schedule. Now waiting for refund..."

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+ Read user comments

1/5 posted Dec-27-2010
"Ordered tools on-line using PayPal. Money was immediately in their account. Two weeks later I began asking if the order was ready - constant answer was back-ordered. This back and forth went on weekly for over a month. Forty-four total days later since the initial order and still no tools and still back-ordered. I informed them that 45 days was Paypal limit for disputes and please refund the money or I would be forced to open a dispute. They did comply but if I had not pressed the issue - my guess is they would have never sent the tools and since dispute time had expired - tough luck. My experience with them was bad enough that I will not choose to do business with them again.

Found out they also go by Network Tool Warehouse, Ntxtools, Spxstore and perhaps others."

Rating 10/10

"My experience with this company has been positive. I called in to discuss benefits of competing scan tools, and the Sales person recommended the less expensive unit!?! The order arrived days later and I love it. I plan on buying update software from them when my current coverage runs out."

Rating 2/10

"Do not buy from this reseller, they do not have anything on stock, paid over 2.5k for tools, 12 days and they didn't know when will the order be shipped. Paid 2 orders by paypal, and 2 orders by credit card. I opened a dispute on paypal, and got their attention, so the refund was made.

Not recommended.

Rating 2/10

"DO NOT BUY FROM THIS COMPANY!!! They take your money and then change their price after order has been submitted. Website/business cannot be trusted."

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