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Poor Customer Service
"It’s too bad you have to give at least 1 star as I would give 0 if I couuld. After jumping through many hoops to get a package delivered to a rural community. (Which is a smaller town, not the moon like UPS thinks) I happened to bump into the guy delivering packages and he helped me out more than any outsourced Employee did over the phone. You talk to them and they aren’t even people, ROBOTS!! “Sir you will have to wait 1-2 business days for our dispatch department to resolve the case” swear I’ve heard that Same line 10 times over the last 6 phone calls. Will NEVER order from UPS again I hope this company sinks Into the ground sooner than later as that me where it’s heading"
UPS = United Package Snatchers
"The drivers that they hire have no ethics, u think you should worry about the front door package snatchers!! U should be more worried about UPS itself."
WORST SHIPPING COMPANY
"$15 fee for less than $1 in duty and then didn't show up and put "customer not home" even though I was home all day waiting for a critical shipment."
Next day air saver
"You single handedly ruined a 10 year old girls birthday.. Many thanks too you.. I have to look my only child my baby girl in the eye and tell her she don't have a gift to open in her first double digit bday and see and feel the disappointment I have caused her.. F**k you quit sucking at life UPS you will never get my or my family's business again I hope you go outta business and FedEx takes up ur slack!"
WORST PARCEL SERVICES IN THE WORLD 1Z8779E00466498298
"1Z8779E00466498298 IT IS A FRAUD COMPANY WHO MAKES FAKE PROMISES AND ALL OF THEIR EMPLOYEES ARE CHEATING PEOPLE.THEY MAKE FALSE COMMITMENTS.ONE OF MY CONSIGNMENT WAS SUPPOSE TO DELIVER ON 5TH FEBRUARY 2018 BUT AM STILL STRUGGLING WITH THEM TO GET THIS ISSUE RESOLVED.THEY ARE ALL SAME TYPE OF NONSENSE WHO MAKES THE LIFE DIFFICULT, THEY ASK ONE QUESTION HUNDRED TIMES, ONCE YOU THINK THEY UNDERSTOOD YOUR ANSWER THEY WILL AGAIN START ASKING THE SAME QUESTION FROM DIFFERENT MEDIA.I HAVE LOST MY 40,000 INR ALONG WITH APPROX 1 LAKH INR BUSINESS BECAUSE OF THAT PARCEL NOT RECEIVED IN TIME.ITS A BIG LOSS FOR ME AND I AM GOING TO SUE THIS COMPANY ON DIGITAL MEDIA NOW.UPS.com in India has cheated and is a big example of fraud, they have given me a commitment that they will be delivering the parcel to my office on 5th February 2018, unfortunately till today i am struggling to get my parcel in place.because of this reason I have already lost $5000 and going through a severe mental stressed condition.Please can you raise the voice and get it sorted out at the earliest.https://www.ups.comTracking number is: 1Z8779E00466498298 "
Poor Web Site
"I spent almost 2 hours on chat trying to print a shipping label. I talked with 5 different people on chat. I had to redo everything 3 times, including paying for my shipment. At the end, I discovered that UPS has a new web site with known issues! I finally was able to resolve my issue by using the "Classic" web site to input my information. You need to take your new web site off line it is terrible."
- 5 star
"Worst experience ever ( no surprise seeing the reviews here ) avoid if you can !"
Worst Experience ever
"Ups is unable to deliver any packages on time with fixed date. It is so random that half of the packages are lying around at their access point creating immense dissatisfaction among consumers. "
"Terrible experience. I can't say who stole it but I lost $1000+ tablets to UPS. We dropped a box of tablets for UPS 2nd Day at a UPS store. Two weeks later my customer still hadn't received it. Tracking info said the box was torn open and it was empty. And the box was thrown away! And of course, UPS won't pay me back because the box didn't meet their shipping standard since it was torn open! And I couldn't argue because the box was disposed of by the store which was the most important evidence."
Another lost package.
"If you don't care when (or if) you'll receive your package, then go with UPS. They have a systemic issue with internal package theft. Packages often mysteriously disappear and *you* have to do the leg work to find out what happened. Every interaction with them is glacial. With Amazon, customers have become accustomed to reliable 2-3 day shipping, but UPS still seems to think that they can operate like dinosaurs/sloths. It's just a matter of time until the likes of Amazon and Google will eat UPS's lunch."
Go to UPS if you want your package to be lost
"Sent a package from US to India on a Wednesday. I provided all the necessary information and phone numbers.The package was supposed to be delivered on Monday. But they abandoned the package saying the receiver could not be contacted (although the receiver did not even get a call). I have been trying to reach the customer service for 3 days and every time i call, they tell me "Call during Indian business hours, call during EST, talk to our resolution team, talk to our brokerage team", for the past 3 days, but nothing has been done. Hands down, the worst postal service ever. When asked, the lady just told me "Mam, you have to keep calling every day until the package is released". Do i not have a job? Is it my fault that your resolution department is inefficient. Totally disappointed with the unprofessional service. Never going to UPS ever again."
UPS blows BIG BALLS!!!
"UPS **** big time!! Wasted my homies time and money. UPS is the worse, their customer service people are so intelligent, SIKE. They **** stupid as ****!! NOBODY knows wtf is going in the company. "
"This is the worst customer experience. I did not know how UPS provides best quality service as claimed. Bottom line:1. If you have valuable items to ship, don't use UPS2. If we want to talk with the correct person to solve your problems and that person has common sense, don't use UPSOn Wednesday 12/27/2017, my friend shipped travel document from CA to me. This is the passport equivalent document for my daughter and we need that for the international travel on 01/27/2018. As this is the high priority document, we chose 2ND Day Air, which started the nightmare with UPS. On 12/29/2017, we were supposed to receive the document but not. 1. On 01/01/2018, I use twitter to contact UPS service, representative told me to wait because the package did not catch 5pm flight and ship out of CA. As I paid $35 for the shipping fee, I was not happy but accepted it as the holiday season was busy. 2. On 01/02/2018, I contacted twitter customer service again, this time, the representative realized it was unusual that the tracking number did not show any thing (I argued with him that if the package did not catch 27's 5pm flight at least it should be able to catch 28's 5pm flight and had updated tracking information but he/she still asked me to wait until 01/02/2018). He/She suggested me to call shipper (UPS CA store) so that they can initiate an investigation. Luckily my friend still kept the receipt otherwise, how could I find the contact information? They would insist you must call shipper for that and they cannot help. 3. On 01/02/2018, I called shipper and started an investigation. Later I was called to be told that it lasted up to 8 business days. When I asked what number I can call to inquire, the answer was shipper. 4. 01/03/2018 - 01/12/2018, within 8 business days, I tried to call sipper, I was told to leave contact information but never got any phone call from them. 5. 01/16/2017, I finally can talk with the manager in shipper store via phone and was told they cannot find my package. I told them no replacement for this and it was important for me to get that for international travel. If they cannot, they should compensate me the cost that we cannot catch the flight. He asked me to give him a few minutes and would call back. When he called back (obviously, he called some one in UPS dealing with lost package), he told me UPS will not compensate flight ticket as it was not included into the package (Are you kidding me? Everyone knows that he can print boarding pass as many as want). I told the manager the number we wanted, and asked for writing some explanation but he told me there was only one line and cannot! 6.01/18/2018. I was heard back from the shipper and at most UPS can compensate $100 with some proof (Do people normally pay 35% of the package value for the shipping fee?). I disagreed with the result and asked for the direct contact information. The manager told me 800 numbers, ask for agent to help and mention "clean department". I called for 30 minutes to get through, when I mentioned clean department to the agent, she said UPS does not have such department. Well, my English was not good. I changed my word "Does UPS have any people or department dealing with the issue when package is lost". Answer is "No, contact shipper". I said "Shipper asked me to call this number and talk directly". Answer is "No". Then who did the shipper call for?7. I was so frustrated and called back the shipper, asking manager to let UPS call me directly. After 5 minutes, he called me back saying that they will contact you by 5PM PST. It would be 8PM on my time, and I waited. NO ONE CALLED ME. NO ONE CALLED ME EVER8. On 01/24/2018, I re-tracked the package and noticed they found it on 11:55PM PST 1/23/2018. I assume they would argue "well, we found your package and no need to compensate you, you can catch your flight". My answer is "My flight is on 01/27/2018, do you think I will wait and not try to get another travel document for my daughter and wait for the miracle?"Both my husband and I have to take one whole work day off and drive 6 hours (round trip) to Chicago to get travel document again. "
UPS MUST change management to get out of its black hole
"From mechanical failure to bad weather, UPS tries to convince its clients that it is doing a good job informing them where their package is.The fact is that they are by far the WORST service agency on the planet.I have paid extra fro expedited delivery and this is not how a service suppose to be.they do not EVEN deserve one star.. Nothing if you ask me.Cheers "
package delivered 5 days late
"We paid for express shipping when ordering the items we needed by the weekend. Delivery was scheduled for Wednesday. No packages were delivered, we tried tracking the package and called the company we ordered from, they said it was in route. Monday comes, still no packages delivered, we called UPS, the driver kept updating delivery as not delivered weather related. Must've been too cold for the driver to get out of his truck, it was not snowing, driveway was plowed and we were receiving packages from USPS and FedEX. When we called UPS customer service on Tuesday at 7:30 pm, we were speaking to someone in the Philippines who kept stating package was delivered, they must have contacted the driver because it finally arrived at 8pm. Terrible customer service, lazy overpaid drivers. Will definitely avoid using them for anything I need quickly."