"Needed to return an item because it did not fit my particular bike. Twisted Throttle staff worked with me to resolve the issue and ensure an appropriate substitution. All done in a timely manner."
What happened to Twisted Throttle?
"Delayed orders, no feedback?....Twisted Throttle was an easy company to buy from in the past,....something’s changed, and it’s not good."
White Glove Service
"Great Service, friendly helpful phone reps, and fast shipping is why I'm a repeat customer at Twisted Throttle. Plus, they have cool stickers which look great on my bike. "
Disapointed with customer service
"I ordered a set of heated grips. The order process went well, web site was excellent. I was given a ship date, and everything should've gone as planned. Two weeks after shipping was supposed to occur, I inquired about the item and was told it was delayed. It wasn't the cold season so I was ok with an extended wait. I waited another 2 weeks. Again I inquired about the item, and was told it was delayed. At this point I was getting irritated so only waited 3 days (estimate this wait period). I was told it had been incorrectly placed in factor due to a numbering change from the manufacturer. Again, no apology or an attempt at reimbursement. The item arrived about a week and 1/2 later. The item was as described and quality was excellent. Little disappointed by the shipping efforts and poor customer service response."
Did they deliver? No
"No they haven't shipped and haven't updated me. I placed the order 6 weeks ago."
"Never got an answer from chat help"
In stock lies
"Products listed in stock. Not actually in stock. Waited several days. Called to check on order and got a bunch of excuses about their software not being accurate. Products were actually back ordered for weeks. I get t a refund. Won’t be a customer ever. "
Item arrived on time
"It was good doing business with you I would recommend it to a friend "
4 out of 5 ain't bad
"Love the site and sevices, just not clear on free shipping. I never get it even on orders of several hundred dollars. I guess its because I live in Alaska :)"
“Hi Jim,Thanks for the note. Our current shipping policy is here: http://www.twistedthrottle.com/customer-services-pages/shipping-policiesThe old page stated that free shipping was available for "the contiguous United States". We've updated the page to clarify that we provide "Free ground shipping on all retail orders over $49 within the USA (excluding Hawaii and Alaska) ". Thanks for helping us clarify our policies!”
"great service and products"
JD jetting kit for DRZ400s
"Good communications. Great price. Fast shipping."
Damaged box, overcharged
"Box was damaged, had to call for charge adjustment. Overcharged. "
"Item delivered as promised."
I'm very happy with the footpegs.
"All was well done. Expedient service is always appreciated."
"Received as ordered, packaged right and on time. Thanks "
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