• ADDRESS
    02822
  •  
  • BUSINESS HOURS
    Mon-Fri 9:00 AM - 7:30 PM EST, Saturday 10:00 AM - 6:00 PM EST
    GENERAL PHONE
    401-284-4200
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    info@twistedthrottle.com
    SUPPORT PHONE
    855-255-5550

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • checkmark icon FedEx Ground
  • checkmark icon FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 7.95/10
Chance of future purchase: 7.79/10
Shipping & packaging: 7.71/10
Customer service: 7.45/10
Return/Replacement policy: 7.12/10
Click a star to Write a Review!
5/5
2018-04-25

Customer service

"Needed to return an item because it did not fit my particular bike. Twisted Throttle staff worked with me to resolve the issue and ensure an appropriate substitution. All done in a timely manner."

Helpful Cool

2/5
2018-04-25

What happened to Twisted Throttle?

"Delayed orders, no feedback?....
Twisted Throttle was an easy company to buy from in the past,....something’s changed, and it’s not good.
"

Helpful Cool

5/5
2018-04-24

White Glove Service

"Great Service, friendly helpful phone reps, and fast shipping is why I'm a repeat customer at Twisted Throttle. Plus, they have cool stickers which look great on my bike. "

Helpful Cool

2/5
2018-04-23

Disapointed with customer service

"I ordered a set of heated grips. The order process went well, web site was excellent. I was given a ship date, and everything should've gone as planned. Two weeks after shipping was supposed to occur, I inquired about the item and was told it was delayed. It wasn't the cold season so I was ok with an extended wait. I waited another 2 weeks. Again I inquired about the item, and was told it was delayed. At this point I was getting irritated so only waited 3 days (estimate this wait period). I was told it had been incorrectly placed in factor due to a numbering change from the manufacturer. Again, no apology or an attempt at reimbursement. The item arrived about a week and 1/2 later. The item was as described and quality was excellent. Little disappointed by the shipping efforts and poor customer service response."

Helpful Cool

1/5
2018-04-23

Did they deliver? No

"No they haven't shipped and haven't updated me. I placed the order 6 weeks ago."

Helpful Cool

2/5
2018-04-23

Chat help

"Never got an answer from chat help"

Helpful Cool

1/5
2018-04-22

In stock lies

"Products listed in stock. Not actually in stock. Waited several days. Called to check on order and got a bunch of excuses about their software not being accurate. Products were actually back ordered for weeks. I get t a refund. Won’t be a customer ever. "

Helpful Cool

5/5
2018-04-22

Item arrived on time

"It was good doing business with you I would recommend it to a friend "

Helpful Cool

4/5
2018-04-21

4 out of 5 ain't bad

"Love the site and sevices, just not clear on free shipping. I never get it even on orders of several hundred dollars. I guess its because I live in Alaska :)"

Helpful Cool
twistedthrottle's Avatar
twistedthrottle from Twisted Throttle has responded
Posted May-03-2018

“Hi Jim,

Thanks for the note. Our current shipping policy is here: http://www.twistedthrottle.com/customer-services-pages/shipping-policies

The old page stated that free shipping was available for "the contiguous United States". We've updated the page to clarify that we provide "Free ground shipping on all retail orders over $49 within the USA (excluding Hawaii and Alaska) ". Thanks for helping us clarify our policies!”


5/5
2018-04-21

Review

"great service and products"

Helpful Cool

5/5
2018-04-21

JD jetting kit for DRZ400s

"Good communications. Great price. Fast shipping."

Helpful Cool

3/5
2018-04-20

Damaged box, overcharged

"Box was damaged, had to call for charge adjustment. Overcharged. "

Helpful Cool

5/5
2018-04-20

:)

"Item delivered as promised."

Helpful Cool

5/5
2018-04-20

I'm very happy with the footpegs.

"All was well done. Expedient service is always appreciated."

Helpful Cool

5/5
2018-04-19

Madstad brackets

"Received as ordered, packaged right and on time.
Thanks
"

Helpful Cool

Share Twisted Throttle's store rating

Twisted Throttle is a Merchant Member! Learn more

Twisted Throttle is a merchant member
Twisted Throttle participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,438 merchant members.