• ADDRESS
    90048
  •  
  • BUSINESS HOURS
    Monday-Friday 9am-5pm PST POwell Furniture Store
    GENERAL PHONE
    1-866-847-4580
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    info@totallyfurniture.com
    SUPPORT PHONE
    1-866-847-4580

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • checkmark icon Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.16/10
Chance of future purchase: 8.11/10
Shipping & packaging: 8.19/10
Customer service: 8.10/10
Return/Replacement policy: 7.78/10
Click a star to Write a Review!
5/5
2018-08-16

Excellent chair and arrived quickly

"Excellent product, exactly as described and shown. Arrived super fast."

Helpful Cool

2/5
2018-08-13

Worse Quality Than IKEA

"The head board bolted together and assembled correctly is still flimsy. After a month it is no longer connected to the frame. I am thoroughly disappointed in the quality of the bed frame, and most of all, the head board."

Helpful Cool

1/5
2018-08-08

Marking box as damaged

"I have never seen such a joke of a policy as taking a photo of box upon arrival, mark delivery receipt as "box damaged," counting items, etc; on EVERY purchase here irregardless of conditions. Life is too stressful for me to have to review such an awful process in order for them to honor missing or damaged pieces. I followed the rules. At least I thought I did. I marked the box as damaged. I even photographed the damaged item. I never imagined photographing a box. I guess in my sleep deprived state of transitioning a toddler to his new bed I didn't read the fine print about photographing a box. Please review this absurd policy. I can guarantee you I will NEVER order from you again."

Helpful Cool

5/5
2018-08-07

Amazing Customer Service

"My order arrived in a very timely manner & I loved how your representatives kept me updated with the status of my order every step of the way. I recently had a terrible experience with Rooms to Go and was very pleased with how easy and efficient this company is. Thank you!"

Helpful Cool

5/5
2018-08-07

Great products, Great company!

"We love ours shelves, great quality, great prices and really great customer service.....Sure will make business again..Thank you!!"

Helpful Cool

5/5
2018-08-01

Excellent customer service

"Easy purchase. Tracking sent when shipped. Exactly as advertised."

Helpful Cool

4/5
2018-07-27

Good experience.

"The item was as described and arrived on time. We had no reason to contact customer service."

Helpful Cool

5/5
2018-07-20

imperfect product

"One of the chairs that we received was sent out with a tear in the stitching. Working primarily with Christine we were able to get satisfaction from the manufacturer, who would not have received 5 stars. Everybody we dealt with at Totally Furniture was pleasant and helpful and seemed as determined as we were to get what we ordered."

Helpful Cool

5/5
2018-07-13

Awesome Quality Curtains

"The owl curtains I purchased from Totally Furniture exceed my expectations! The majority of stores I searched online were either out of stock or too expensive. I came upon Totally Furniture and not only did they have the owl room darkening curtains but they were much cheaper than all of the other sites! Thank you for helping us put the finishing touches on our grandchild’s nursery! Highly recommend!"

Helpful Cool

5/5
2018-07-13

Fast, reliable, and responsive

"We ordered dining chairs a few weeks early. Totally Furniture engineered the shipping date so that the items arrived exactly on time. They were engaged to answer questions, get us tracking numbers, and address any minor issues we had with our delivery. We'd definitely use them again."

Helpful Cool

5/5
2018-07-13

Easy Process

"Your website is easy to manuever and my product was shipped quickly. Love the quality and selections. Will definitely buy from Totally Furniture again. "

Helpful Cool

5/5
2018-07-13

Warrington Faux Leather Accent Table - Southern Enterprises Purchase

"I absolutely love the accent table!!!! It looks great with my decor. The purchase and delivery experience went very smoothly for me. My product arrived in perfect condition. I look forward to doing more business with TotallyFurniture.com."

Helpful Cool

5/5
2018-07-12

Self Assemble Quality Furniture

"My purchase of a self assemble corner bar cabinet came with excellent instructions. I was unsure of making such a purchase being a single woman but pleasantly surprised of the quality and the material provided. "

Helpful Cool

5/5
2018-07-12

Excellent Customer Service

"I had asked several questions with regard to a purchase and my rep emailed me back promptly. She is very professional and polite. Also, I received my Electric Fireplace/TV Console in one day. My son assembled it in no time and it is stunning! It looks more beautiful in person. "

Helpful Cool

5/5
2018-07-11

When the going gets tough... the Totally Furniture team is the best!

"I rarely take the time to post an evaluation but felt others might benefit from my experience. Like everyone, I found just the right piece of furniture (bunk beds for the grandchildren's room), then shopped online for the best price - and Totally Furniture led the pack in terms of price, delivery options, etc. The order was placed - and that is when the "going got tough" and I needed someone to intervene on my behalf with the manufacturer and shipper. I was very surprised to find that the team at Totally Furniture (Christine, Debbie, and others) were making calls, having the order re-shipped, and working with a second shipping/delivery company for the "last mile" delivery to my door! It is easy to recommend a company when everything went according to plan...but the Totally Furniture team turned my "Maalox Moment" into a 'Kodak Moment". "

Helpful Cool

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