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Stores > Totally Furniture
  • Totally Furnitu

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      90048
    •  
    • BUSINESS HOURS
      Monday-Friday 9am-5pm PST POwell Furniture Store
      GENERAL PHONE
      1-866-847-4580
      FAX
      n/a
    • SUPPORT EMAIL
      info@totallyfurniture.com
      SUPPORT PHONE
      1-866-847-4580

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.14/10 9.14/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: Rating 7.66/10 7.66/10
    Customer service: Rating 7.79/10 7.79/10
    Return/Replacement policy: Rating 7.50/10 7.50/10
Voice your opinion! Review Totally Furniture by clicking a star below.
Rating 10/10
5/5
2018-02-22

DAMAGED LOVESEAT FROM BAXTON STUDIO RESOLVED

"Thanks to Debbie the Loveseat order finally arrived in good shape. Baxton shipped 4 times because the vendor packaging was poor and the arms were always cracked. She was prompt doing reorders and reporting shipping status A+ !!"



Rating 10/10
5/5
2018-02-15

Fast problem resolution

"When the table was delivered the top was damaged during shipping. Totally furniture quickly responded and sent a new top. The quality of the table is great. Is a good solid piece of furniture that I'm sure we will enjoy for years to come. "


Rating 10/10
5/5
2018-02-15

Great customer service!!

"I wasn't sure about the true color of a chandelier I was purchasing, so in the memo I added that I would only like it if it was a certain color....well, right away I received an email from "Mickalya" stating that the color was a tax different than I'd wanted, and would I still like to proceed with the transaction? I was so elated that she was honest with me, and that she even sent a picture of what I was actually going to receive! (It's rare to find a company that seeks the customer's interest over their own profit). Then I talked with "Christine" who was VERY sweet, and dealt with the reversing of my transaction and I got credited back my money right then! They even sent me a " sorry for the inconvenience" letter (even though it was THEM that had been inconvenienced by my not reading things closer before pushing 'purchace' button!).
I am thankful to be treated in such a gracious manner. I will be doing business with them again for sure!
-S.D.
"


Rating 10/10
5/5
2018-02-14

Love the 5 Piece Storage Shelf w/Baskets

"We are downsizing from house to apartment. Apartment has no medicine or linen cabinet. This is in our master bathroom and the 4 baskets hold TP, hand towels, boxes of kleenex and bandaids, ointments and such. Assembly was easy and looks great. May have to buy another for the guest bath."


Rating 10/10
5/5
2018-02-11

Great experience!

"Purchased a fireplace and it was absolutely beautiful!... Fast shipping and great customer service... Will definitely buy from them again! "


Rating 10/10
5/5
2018-02-10

Electric Fireplace

"Received my order quickly! Very easy to assemble and looks beautiful! Very satisfied with delivery, assembly and the product itself!!"


Rating 10/10
5/5
2018-02-06

Shipped quickly and very helpful/responsive with questions

"We contacted them with a detailed question about an item, and they answered promptly and accurately. In fact, their answer was more accurate than the information on the manufacturer's website! We were very happy with the product, the customer service, and the delivery time. "


Rating 10/10
5/5
2018-01-24

Shower door

"Ordered a shower door and was trying to track delivery via FedEx but their site was down due to snowy weather. Totally Furniture kept me updated via email and answered all my questions about the delivery schedule. The TF rep was very prompt in communicating with me and I was very appreciative. Great customer service!"


Rating 10/10
5/5
2018-01-23

Great

"Looking forward to putting together"


Rating 10/10
5/5
2018-01-23

Exceptional

"I am Exceptional please with Totally Furniture. I order the Willow Nightstand in Distressed White for my Birthday and it beautiful. The packaging of the nightstand was first-rate and no damage what so ever. A tremendous aspect for me the furnishing was already assemble I just had to put the handles on the drawers. I have already received complements on the nightstand. I’m in the process of order more from Totally Furniture. The customer is Excellent, Professional, and Patience. All my questions were answers without difficulties. Five Stars to Christine and Mackay for their Exceptional Customer Services. "


Rating 10/10
5/5
2018-01-17

Great customer service

"So, our delivery arrived with a damaged box and missing parts, however the customer service was so helpful, everything was resolved easily and quickly! The phone representative was so friendly and concerned with resolving my issue, and she connected me with debbie who became an email contact who took care of everything!
Thanks!!
"


Rating 10/10
5/5
2018-01-16

Fetti Small White Cabinet

"The small cabinet looks great and was a pleasure to assemble. I did all of the work myself, and just to let you know, I am seventy seven. l plan to buy more pieces."


Rating 6/10
3/5
2018-01-16

Bar Stools

"Good Bars Stools but lighter than I was expecting. Work good look good, just thought for the price they would be heavy/better made."


Rating 10/10
5/5
2018-01-10

fire place

"was delivered quickly, looks and works great"


Rating 10/10
5/5
2018-01-08

Moms Christmas headboard

"My experience was great and I love my purchase. I will buy again from this company. I found every one pleasant and helpful "


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