I WISH I COULD GIVE THIS ZERO STARS
"I was sent the wrong size item I ordered three days ago, I was told over the phone that I couldn't return the item through the mail because it was a clearance item and that it was unlikely I could take it back to a store. Over the phone, I placed an order for the right size and then the person who was helping me canceled the order, then they supposedly reordered the item again. Today I looked through my emails to make sure the confirmation was accounted for, unfortunately, it was not and I had been charged. I called again and there was no record of the second order being placed and I should be refunded in three to seven business days. I decided to place the order again myself online and hopefully, it comes in the right size this time, and that I actually get my refund."
Waaayyy Too Slow and Confused
"I placed an online order for 3 items in-store for a vacation that was nearly four weeks out. They asked if I wanted to have the order delivered to my home or shipped to the store. I figured it would be best to have it shipped to the store in case the items didn't fit. Big mistake! One week later, my items had yet to ship and the order was "still processing." I called their customer service line and waited for over an hour to speak to a representative. They informed me that when you have items shipped to the store it can take up to 14 business days to arrive--that equates to abut 3 weeks in real time. I asked them if they could change it to ship to my home... the answer was no. No one in the store bothered to inform me that it would take 3 weeks to receive my items if I shipped to store. I have never experiences such ridiculously slow shipping from any other retailer. Not happy with Torrid.com!"
Decent but you can do better...
"I’ve shopped at torrid plenty of times, mainly because they have cute clothes for plus sized girls. The only thing with torrid is that they are EXTREMELY overpriced. I don’t know if it’s because they carry bigger sizes and alot of other plus size stores only go to a size 3 but it’s disheartening to have a store carry your size and then make it completely out of your budget. Literally a pair of basic **** leggings will run you $50. I currently have $50 in Haute Cash that I won’t be using because even with the discount the clothes are too expensive and you still have to pay for shipping! Unless they’re doing 70% off around Black Friday I’ll pass. "
"When I first started with Torrid I absolutely loved them, the style and everything. Then it started happening. I didn’t really pay attention at first but now after a couple years I’m realizing, that with almost EVERY order I make there comes at least one or two pieces of clothing where a seam rips almost immediately. The amount of shirts, pants etc o have had to sew on the seam is ridiculous. To pay $40 for a shirt which will rip almost immune absolutely unacceptable. I don’t think I’ll be purchasing from this company anymore. "
Delays in shipping
"Had my order for 3 days before they even did a label. Horrible ! Other sites I'd have my order within 3 days. Torrid is waaayyyy too slow"
"I have been a long time customer of torrid. I have had a credit card for 6-7 years and NEVER once made a late payment to them or anyone else for that matter. I received a letter from them recently telling me that based off my credit report (I was left with a tax lien in a divorce) that my credit limit had been lowered. After being a fantastic customer all these years that is the thanks I get??? NEVER PURCHASING ANOTHER THING FROM TORRID!!! My card is cut up and I’ll pay off balance soon and wash my hands of them as they’ve apparently done to me. Shame on you for your treatment of loyal great paying cc customers. It is also a slap in my face that they continue to bombard my mail box with haute deals I’ll never use! "
Theres no zero
"I made a purchase on 3/7/18, I received an email part of my order was in but both items I purchased were pictured. I was waitimg for the other part or my day off. I get an email today they cancled my order. They said because it had to be picked up in 15 days, well they cant count today is the 12, so they only held it for 8 days because the email was 22 hrs old."
"How long do they take to ship the orders i made 2 different orders on 4\08\18 and 8\10\18 and they are BOTH still processing how long is the processing Wait because i have prom to be looking cute at in a month...What number would i call to check?"
What's with all the negative reviews?
"Granted, I'm a relatively new new to Torrid.com, but, have placed several orders from them and experienced none of what these other reviewers have! My mom also has placed orders to be sent to my address & no probs what-so-ever! "
"I ordered 2 items and am extremely happy with one...yet even more disappointed and confused by the reason behind sending me a previously returned and damaged item. The item came in a bag that was not it’s original, which made me look more closely at the garment. I can’t imagine whoever returned it before didn’t say why they returned it.*UPDATE*: After contacting them about the issue, they responded quickly and efficiently. They are replacing the item."
The absolute worst
"If I could give no stars I would. This company gives no ****. The package they sent me never showed up and instead of sending a new one they said they didn't offer that item at this time but would let the distributor know someone was interested it took me four emails for them to respond in the first place. I will never shop here again."
"Order Jeans and received the wrong size. Called customer service and the girl was extremely nice. Set up a reorder for the correct size and sending shipping label to return the incorrect merchandise. I live their jeans"
The estero store
"Store is poorly laid out - and overpriced has an overcrowded appearance and staff are overly interested in personal conversation!"
Horrid customer service experience ever!!
"Being in the customer service field I tend to be pretty understanding but I've never experienced such chaos!! Began with placing an order shortly before Christmas. I ordered 5 items and they came in 2 separate shipments, 2 necklaces I ordered came broken. I called customer service to ask about returns, the representative said a shipping label will arrive in my email. Never received the label, and ended up paying out of pocket to send out these broken items for a refund, which was now half spent in return shipping. Returned items were received on Dec 18th and I waited til 1st week of Jan to finally call on the status of the refund. I spoke to someone probably 2 or 3 separate occasions about getting this refund resolved til I finally called in mid Feb. and asked for a supervisor! She told me that I would have to call my bank and have it resolved and gave me an invoice #! Also, offered a $10 credit toward a future purchase that I never received to my account. Now I paid for part of this order with credit card and the other half with gift card, and the gift card was to have been refunded already. When it came time to use the balance I had on my gift card it showed a balance of $0! So here I call customer service again to resolve this portion of the refund; they tell me that it wasn't refunded because I never paid for my order initially!!! I said impossible! The customer service rep explained that when the second portion of the order shipped, I was never charged for it therefore part of the order that I returned will not be refunded! As this point I'm not being very nice. I explained that this was not my fault and no way was I going to pay any more money for a mistake that was not mine. I told them I don't know why my card wasn't charged, they have my info, and secondly why it took several customer service reps, about 6-7 calls and 2 and a half months later for someone to figure that out!?! And that doesn't include the times the site wouldn't cooperate when trying to place an order with any kind of coupon codes or just numerous shipping issues I've had! Super unfortunate since I think their options for attire is awesome and we don't have a local store. It just isn't worth the hassle online!!"
I am furious!!!!
"I bought a solid white special occasion dress from Torrid online. I planned to wear this dress for my wedding in May 2018. I purchased The dress in September 2017. The dress was only available online. The dress arrived and it for perfectly. I tried the dress on twice, once when it arrived and again for my mom. The dress has remained it it's back in my closet since then. Today, I removed the dress from its bag to show my bridesmaid and notice two tiny holes in the sheer mesh portion of the dress. I did not notice them previously. I called customer service and explained this is my wedding dress. I explained the situation and she said I could not exchange it, even though the tags are still in tact and it has never been worn. I asked to speak to a supervisor and she left me on hold for several minutes and came back to say she could not get a supervisor for me. After further conversation she stated that she briefly spoke to a supervisor that she "was able to tear away from her work momentarily". So which is it?? Was a supervisor available or not??? I will never buy another effing item from Torrid online. Seems like they could have extended the courtesy to exchange the dress since it is still available for sale and I planned to wear it for my wedding. You can't wait until the last minute to get a wedding dress and I honestly didn't notice until today. Wedding ruined!! Thanks for nothing, Torrid. "
Learn more on how we collect reviews, what they mean, so you can trust the content you read online.
© 2018 ResellerRatings, Inc.