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Stores > Time and Gems
  • Time and Gems

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      10:00am - 6:00pm PST Mon-Thur Sat - By Appointment Only Closed Sun

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Time and Gems by clicking a star below.
Rating 2/10

"They are thieves -- scam artists. I bought a $3,450 used Rolex from this company, guaranteed to be authentic, fully restored, and to "meet or exceed manufacturer's specifications" (which included being water resistant to 300 meters, though all I did was shower in it). There was also a two-year warranty. Less than 9 months later the watch started running very fast. They said "No problem-send it in, it's under warranty." Then, however, they told me it was completely rusted (?!) and they wanted $250 to fix it. I told them that I wasn't going to pay and to either fix it and send it to me or keep it and refund me. That was in October and I have neither the watch nor the money I paid for it."

Rating 2/10

"Do not, do not buy from time and gems. They sent me a defective Rolex that cost $7500 and refused to refund. I noticed the defects and I called the same number that I placed the order but for some reasons. The number no longer n service. That I called the customer service number, once i mentioned returnthewatch. those who answered the phone just kept saying "oh, you have to lk to your salesman" but e s not in today. Called again the next day, same answer, the following day, samething he is not in fr today. What they doing is trying to push the customers out of their 3 ay refund policy. I called my credit card company to start dispute the charge. They still refused to take the watch back, then 2 months later they finally email me saying they going take the watch back and refund to me. I guess cause they never get paid by the credit card, But my nightmare with them was not ended. After they got the watch back they refused to issue credits back to my credit card and they told the credit card co that I breach the return policy agreement (3day return policy) which was not true. They tricked me into sent back the watch and they tried to keep my money too. Took me 9 months to fought with them and the credit card company. Finally got the credits back to my account yesterday. Save yourself from troubles, do not buy from time and gems. Highly highly NOT recommended."

Rating 2/10

"Basically ripped off for $2900. The list of things wrong with the watch is a mile long. After it stopped working properly after 9 months, I had it inspected. They lied about the face being diamonds (they are not)etc etc. Misrepresentation"

Rating 10/10

"Easy and fast. Good prices. I called them up today to ask about the status of my order and I got friendly and responsible customer service. I will consider buying things from timeandgems again and would recommend to friends."

Rating 2/10

"Do not buy. The appraisal they gave you is crap. People there became a bunch of thugs as soon as your credit card is charged. They sent a defective watch and refused to give a refund!!"

Rating 10/10

"In purchased a watch for my wife. It was a 18K Rolex Yellow Gold no-date, at a very decent price. Even though it was a pre-owned watch and it was restored, i was amazed how good it looked. The price was very good. I'm very excited to give it to my wife for Christmas. "

Rating 2/10

"They do not respond for warranty issues. I bought a Rolex less than one year ago. I called and gave them all the information they wanted.They responded the would get back to me by email. They never did after two phone calls. BEWARE everything you hear about them is correct"

Rating 10/10

"Treated myself to a beauutiful cartier watch, just got it and i couldn't be happier!!"

Rating 10/10

"I was impressed by the quality of the watches. I ordered as a part of their year end special last year. Just came back to order again."

Rating 2/10

"I went to Time and Gems with a friend to buy a watch from and were approached by a kid named Tony. What a rude individual! It was clear from the get go that they had no intention of helping me. Where are the watches at this store? Where are the employees? I found out later through some sources that Tony’s real name was David Reed. Every person there apparently uses fake names, Tony Montana, David Reed, what else is fake, their watches? Rude obnoxious kids with no respect."

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Rating 2/10

"Lots of people have been scammed by Time and Gems so please educate yourself before even considering them. You can get a good idea of how they operate by visiting timeandgems.us he has posted all the negative reviews found on the web.

Please note majority of the bands are 'custom' gold plated and if you have purchased a watch from them in the past please have the gold checked and go through a chargeback via paypal and/or your credit card company.

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Rating 2/10

"I got a black pvd/dlc rolex watch from time and gems not too long ago and the black started chipping off. I called them only to find that they don’t cover DLC under warranty and won’t give me my money back. I asked for a refund but they won’t do anything for me and of course they got me on the “wire discount”. The black PVD/DLC coated watches are just painted junk. Stay away from “black rolex” watches. Good riddance to this shoddy company and all the crap they’ve put me through."

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Rating 10/10

"I purchased a two tone rolex datejust with a silver dial. Ordering was easy. Although i had to verify some payment stuff. UPS gave me a little bit of hassle because of a partial address error. I called Time and gems and they resolved it promptly. I love the watch. it was worth the wait."

Rating 10/10

"I called Time and Gems and order a Ladies Rolex super president. I received the watch 2 days later. It was a gift for my wife. I've very happy with my purchase and would recommend Time and Gems to anyone who are looking for used luxury time pieces."

Rating 2/10

"Appraisal they gave me is JUNK...phone disconnected - cannot reach the appraisal co. Watch was supposed to be 18kt gold, it's not. SCAMMERS!! BEWARE, DO NOT GO ANYWHERE NEAR THESE GUYS>"

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