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I purchased tickets but could print the tickets
"I tried calling and going on line but could not get anywhere. I tried to find a phone number from my bank dtatement but couldn’t get one. Finally I called my bank and had them mark it as a fraudulent charge because I couldn’t get the tickets. I finally went to Stub Hub and bought 4 tickets to March 18ths game. "
Paid $945 for two tickets
"Be careful of this site, I logged on the internet and typed in my home town supplier for some reason I got this site and these guys were ready to sell me a ticket .thinking I was ordering online with my hometown supplier (in canada ) i went and tried to buy a ticket it would not let me in the meantime there's a little clock up on the right top Corner slowly counting down giving you the idea that tickets will be soon sold out so I ended up purchasing to tickets, feeling good (lucky me) i was going to see Alice Cooper so I bought the tickets. I later got an email confirming I had purchased the tickets with the price. Of $945.oo The price did not match my order . Also I was charged in us funds.I tried to contact them and find out why it cost so much but I have not heard back from them . ? I later found out that the tickets was only $107 each ( Canadian )Don't buy from these guys , they take advantage of innocent people trying to buy a ticket . They are a bunch of crooks. I still don't even have my tickets ?"
Very disappointed, I did not get my ticket transfer email & impossible to contact a customer service!
"Terrible experience very bad"
Fast and responsible customer service
"Tickets were lost during delivery but hey hooked us up with upgraded replacements! We really enjoyed One republic’a how tonight!"
Do not use this site
"They price gouge-be extra careful you may believe you are on vendor site as are directed to this company when you type in ticket master when trying to purchase. Tickets were available by venue at 1/4 the cost in Canadian funds bill received is US. Hey seem to respond to complaints with same canned response. Makeups are extreme price gouging to consumers"
Biggest rip off EVER!!!
"Was overcharged $175. When asked for a refund was denied. Every where else I checked tickets were 10x cheaper. My fault for not checking around but the good reviews on other sites had me convinced to use them! NEVER AGAIN!!! Buyers beware "
"Thanks Frank for you amazing customer service. I will be calling you in the near future for more tickets. "
unethical treatment for Secure Tix agent screw up for handicapped accessible seating
"I ordered tickets Friday morning for a concert and asked specifically for handicapped tickets as my mother uses a walker. She can not walk with out it. The first tickets I was offered were over 1K and I told the agent I could not afford and was going to hang up but he held me on the line and offered me seats for half that price. He assured me they were in a accessible section my mother could get into with her walker. I purchased the tickets, and then called the venue directly to verify that they were in a handicapped section. The lady informed me that in fact they are not in a handicapped section and that my mother would not be able to bring her walker into this section as it would be in the way. You would think Secure Tickets would acknowledge their error and do the right thing but instead they are leaving me in limbo as the actual tickets go on sale tomorrow morning. I experienced lies and very rude treatment from their customer sevice staff. In particular, someone named James that actually hung up on me. There was no rude language..I just kept insisting he transfer me to a supervisor as I'd been told the issue would be handled within 48 hrs and the previous supervisor I spoke with said she'd call back with in an hour and did not. I waited 3 hrs giving them the benefit of the doubt to handle my issue appropriately and instead I get James who hangs up on me. I called back only to get this incompetent person once again. I'm told by James, I will need to wait another 3-5 days for management to make a decision. Of course, once the tickets have gone on sale to the general public and I am out almost $500 with their company. Their is supposed to be an Amercian Disabilities Act that protects people in these situations. Clearly Secure Tix pays no heed to Federal regulations and laws. "
"Well it was ok the tickets say seat #9 seat#11 and Seat #13 so I hope they are together and next to each other "
"I was charged more than double the amount that was promoted. I ended up paying $201.50 for 1 ticket to David Byrne when they advertise the tickets for $80+. Fees are outrageous $33.00 plus $7.00 for shipping. Ticket was emailed to me and not shipped. I ordered 2 tickets by the way and when the order was complete, it showed I had only ordered 1 ticket.Total scammers. Do not ever use the."
"I bought tickets thinking they were fair priced and thought there were laws against this kind of scalping. Right after purchase I found out I paid more than double face value and immediately phoned and they declined to refund my money. All I can hope is nobody else uses there services and makes the same mistake as me. Way to ruin my fun night out."
Scam. Double the price.
"This is a total scam. I paid double the amount I would have paid if I would have went directly to the venue. Of course, this was the first search that came up on google. Buyers beware! "
"Jan Arias did an awesome job. Great customer service Looking forward to purchasing more tickets from you guys. Thank you "
"Bought tickets to an event, immediately after pressing 'purchase' I realized I put in the wrong delivery address. I get connected to an employee via Live Chat to get it corrected because the option to modify an order is not available on their site (first sign this place is sketchy). While I'm waiting to connect I read some reviews and am appalled by what I read. During the Live Chat I try to cancel the order placed (at this point) about 5 minutes ago. They stated all sales are final regardless of any situation. Then I look at the emailed "invoice" and notice a $54 "service charge" along with a $24 "delivery fee" to obtain the tickets. The tickets at that time were $133 a ticket. I went back through the purchasing process to see if they ever notified me of these fees during the transaction. The EXACT same tickets, for the same event, in the same seats, were now $92 a piece and a $19 service charge. Keep in mind only 5-6 minutes has passed at this point since I purchased originally.Avoid this place at all costs. Everyone else is complaining that tickets don't even get delivered. I wouldn't be surprised if these tickets don't either."
Obscure reseller notification
"I purchased 2 tickets to the same venue for the normal price. For 2 other events I was taken to a site that looked exactly the same. I found out after purchase they were resellers. No customer service. No help. I can’t resell because o won’t do that to someone else"