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Horrible customer service
"I ordered The Great Courses early in January and then decided that I would probably not use it enough to justify the monthly fee. I opted out of the program two weeks later. In February, I noticed that a charge had been applied against my credit card for a full month. After REPEATED contacts with them to sort it out, they responded that I didn't cancel in time (I was supposed to be given a free one month trial) and they would only refund a portion of the money owed. This company is totally unethical in how they handle the free trial and I would never do business with them again."
Excellent Customer Service
"After buying 4 coursed I need help. Customer Service was great!"
"Established with the aim of bringing the lost groovy-days back again in the life of students, Groovy Essays specialises in writing and delivering top-notch essays for all standards. From topic selection and critical research to final drafting and prompt delivery, we dedicatedly assist our clients at every step of the way."
SAVE YOUR MONEY!
"This is the second time I have dealt with TGC, and they always OVERSELL and UNDER-DELIVER on their courses! Of the six (6) courses I have ordered and received, four (4) are going to be returned to them. How can I learn to be a better photographer when the inexperienced lecturers (but professional photographers) do NOT even give an analysis of their presented photographs (Nat'l Geographic "Masters of Photography")? Similarly, "Essentials of Tai Chi...." and "Mastering Tai Chi" presents a similar dilemma - people who are good in their field, do NOT necessarily make even decent lecturers!They overcharge on shipping ($25.00), so maybe that's their profit?Also, their so-called "video streaming" is the worst I have ever experienced, with unexplainable pauses and jerky repeats. TGC has a huge library, which brings up the following problem: They should focus on QUALITY rather than QUANTITY!"
Great course ,great values
"The impact of selecting some great courses for the purpose of achieving future higher fortune can be of great challenges. But, this does not link as a passport to greater height.It will now depend on individual in related with influence of the environment - either from family, government policies, economic situation or unforeseen circumstances . This life may looked funny sometimes . The situation whereby someone started as a medical doctor and later found his or her self in politics. in conclusion , to achieve greatness in life,someones need to think great,act great and pursuit greatness."
They Really Hate Customers
"I can tell you that as an employee still with the company that the majority of the call center hates customers. They believe that it is a battle that they must win against the customer. One case in point, an elderly customer called in to place a fairly large order and was slow in giving the information. The rep put the customer on mute and started to make fun of her while stating that because of the customer, his stats were going to suffer. He then tried to upselll the woman and became belligerent when she would not take his offers. Another time, a rep called a customer a sucker for taking his upsell of a crappy course. It is a constant customer bashing in the call center."
They have helped me so very much through my journey of life. I owe them so very much. Thanks to one and all.
"I have gained a lot knowledge being a lover/and user of The Great Courses! I can't thank them enough."
This website ir really great!
"Decided to learn how to draw with The Great Courses. It's not that much at a cost and I'm so inspired by their course. Recommend to others. "
"I order 3 items and only rec'd the storyteller course"
"Several courses taken and all were Five Stars."
"Great, useful information. Very enjoyable & highly recommended for all aspiring photographers."
Too many lectures!
"There are too many lectures that I have yet to finish the first course I started. The second course is still shrieked wrapped and unopened."
"for someone who had been teaching this class for over 20 years, i felt like his delivery was very flat. got the sense that at times he was just reading from his notes. i'm a very big wwii history fan and this course did not excite me. have no desire to listen to it again so i gave it away."
Not really for point and shoot owners
"I loved the course once we got into the nitty gritty of setting up a photo, content, light,etc. Although the technical bits in the first part of the course were interesting they did not apply in my case"
Too Many Mailings & Dubious Sales
"To being with, we seem to get one of the emails or snail mail catalogs every few days. It was easy to stop the emails through their web site, but stopping the snail mail catalogs required calling, and it was a long, tedious process. During the first call, I was on hold for 8 mins. 12 secs., and when it finally connected to a rep, the call abruptly was ended. I called again and was on hold another 9 mins. and finally managed to speak to someone, who told me he would take care of it, but it will take 4 - 6 wks. to be completely removed from their catalog list.I find the sales to be dubious. For instance, they seem to consistently say they are having a big sale. They advertise a course on sale for $120 that supposedly has a regular price of $500. I don't believe this at all - I think it's just a sales tactic.I ordered one course - it was nice - but it wasn't worth the money I paid for it, and it certainly wasn't worth all this hassle. "