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Stores > TheRTAStore.com
  • TheRTAStore.com TheRTAStore.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      12533
    •  
    • BUSINESS HOURS
      Monday-Saturday | 9am-5pm EST
      GENERAL PHONE
      877-992-2246
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@thertastore.com
      SUPPORT PHONE
      877-992-2246

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.17/10 9.17/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review TheRTAStore.com by clicking a star below.
No Avatar

Verified Customer
Rating 6/10
3/5
2017-11-15

"Didn't like the e-mail offer of 10% which replaced the 12%. Thought that was a little bait and switch."

Rep reply posted Nov-16-2017

A rep from TheRTAStore.com, service-rta, has responded

“Looking at your order, you actually did receive the 12% discount :) If you need a copy, please contact us at customerservice@thertastore.com and we can send you another one asap!”


No Avatar

Verified Customer
Rating 2/10
1/5
2017-11-14

extremely cumberson purchase policy

"They refused to ship my sample door to my PO box. but then when I gave them my neighbor's shipping address they refused to send it unless I gave them a copy of my driver's license. That has confidential and sensitive information which can be used by bad people to commit fraud. Their system for covering their butts puts mine in jepardy. They need to figure out a better way to do business with landlords such as myself and others who don't live at the remodel address."

Rep reply posted Nov-16-2017

A rep from TheRTAStore.com, service-rta, has responded

“We're so sorry for the hassle you experienced to get your sample shipped out, fraud is a constant struggle with online purchases so we do everything we can to help ensure our customer's safety. However, if and when you're ready to purchase your cabinets, we would be glad to work with you to figure out a better way that makes you feel comfortable also :)!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-13

"No compaints. Second order from this company. "

Rep reply posted Nov-16-2017

A rep from TheRTAStore.com, service-rta, has responded

“Thanks so much for your repeat business, it's the best compliment!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-13

Great Customer Service

"My kitchen is being placed together with hopes of having the cabinets here before Thanksgiving. And the lady I spoke with over the weekend was so amazing and so was Susan. "

Rep reply posted Nov-16-2017

A rep from TheRTAStore.com, service-rta, has responded

“Thank you so much! We will do everything we can to make sure your cabinets arrive before Thanksgiving!”


No Avatar

Verified Customer
Rating 8/10
4/5
2017-11-12

rta experience

"good over all but a little confusing going back to cart and then trying to access current cart and discounts."

Rep reply posted Nov-16-2017

A rep from TheRTAStore.com, service-rta, has responded

“We're sorry there was any confusion at all, a user friendly website is one of our top priorities so we will continue to work to improve it!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-10

Very clean and user friendly website!

"There are plenty of competitors to choose from, but most websites are a pain to explore and adding items to your cart is a chore. TheRTAStore.com seems very user friendly. My only suggestion is to make the sample picture resolution higher and image size larger, as well as maybe adding some better closeups of the features, such as hinges and drawers. Some short videos presenting the features would have probably helped with my decision."

Rep reply posted Nov-16-2017

A rep from TheRTAStore.com, service-rta, has responded

“Thank you so much for choosing us, we know there are a ton of other places you could go and we don't take for granted that you chose to shop with us :) We really value your feedback also, we're always looking for ways to improve the site!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-10

Super experience

"Alexandra our designer was wonderful, patient and responsive. Cassandra from Chat Support was extremely helpful. We're very happy."

Rep reply posted Nov-16-2017

A rep from TheRTAStore.com, service-rta, has responded

“Great to hear you utilized our free design service and our chat on the website!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-09

"I am currently ordering samples as recommended on the site and by the designer to ensure the finish is what I want."

Rep reply posted Nov-16-2017

A rep from TheRTAStore.com, service-rta, has responded

“Great that you're ordering samples! We highly recommend that for all customers and we're sure you will find something you love :)”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-06

So far, my online in phone conversations with Katherina have been steller!

"Looking forward to the arrival of our cabinets."

Rep reply posted Nov-09-2017

A rep from TheRTAStore.com, service-rta, has responded

“Thanks so much - we're confident you will love your new cabinets!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-06

long time coming but finally did it

"vicky was very patient and helpful and did a great job of designing and then rearranging pieces for me..."

Rep reply posted Nov-09-2017

A rep from TheRTAStore.com, service-rta, has responded

“Thank you so much!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-06

"This is our second time using RTA and both times have been a great experience, we will definitely use RTA again, thanks to Cathleen Ryan."

Rep reply posted Nov-09-2017

A rep from TheRTAStore.com, service-rta, has responded

“Thank you so much for the repeat business, it means the world!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-06

"I just placed my order, so a review is only about working with Lorine, she is very creative and fast. Her work is going to result in a beautiful and oh so much better kitchen."

Rep reply posted Nov-09-2017

A rep from TheRTAStore.com, service-rta, has responded

“Fantastic to hear! We know you will love the cabinets just as much as you did working with Lorine :)”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-11-06

"customer service lagging........seems that they know less about product them me.......not helpful at all..designer never contacted me. "

Rep reply posted Nov-09-2017

A rep from TheRTAStore.com, service-rta, has responded

“We're really surprised to hear that a designer wasn't able to get in touch with you! We contact customers within 1 business day so it's possible that the email went to spam (which happens from time to time), we pride ourselves in our quick and thorough responses so if you experienced anything less than that, we're truly sorry!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-06

RTA

"I first starting shopping not knowing about cabinets. My hat off to Nicolette was very helpful and patient. She did a great job service hard to come by. Look forward after install to write more about my experience with RTA. Robert J."

Rep reply posted Nov-09-2017

A rep from TheRTAStore.com, service-rta, has responded

“We look forward to it also and we truly appreciate your business!”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-05

Great!

"Great help planning and figuring our which cabinets I needed"

Rep reply posted Nov-09-2017

A rep from TheRTAStore.com, service-rta, has responded

“Thank you so much, we're glad we were able to help!”


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