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very slow shipping
"Placed order 12/26/2027. My order included a number of items one of which was backordered. Seventeen days later I called to check on (01/12/2018). They said it had just shipped two days ago, (12-10-2018). They said it was shipped FedEx smart post and should be delivered six days from now on 01-18-2018, (In the past when I've received items through FedEx smartpost, (During a non peak period), delivery took considerably longer than they were advertising). To me that's just too long. If you want to receive your products during your life time, you may want to upgrade shipping or pick a different store."
"I have used a lot of product from Swanson over the years, but may have just come to a stop! I ordered some product 10 days ago, and still have nothing to show for my money! In my book that is just flat BS!Never had this happen before, so I will give them one more chance! If it happens again, I will look elsewhere!"
Awful, Stay away!
"Their discounts are fraudulent and fake They triple their price and put aside 70% off.... When you check the price for the same product elsewhere it's similar to the regular price elsewhere. They don't care if they lost your parcels and will ask you to wait forever ( I've sometimes been told to wait 3-4 weeks! past the normal delivery date )before declaring a parcel lost and reshipping the goods if their agents decide to do so . They never process the returns unless you send 50 emails and threaten them ... and even when they process them they will always forget to refund some articles..... however they cash in very fast. They will ship products that will expire in less than 3 months and when you inquire why , they will tell you that they have the right to do so! and that you are the problem. Their customer care agents are sometimes polite but not helpful... 90% of the time they send you generic responses where you can clearly see that they don't care at all about customers ... their mandate is to cash in ! , not to help you out with any issues.Or you order the large size but they charge you for the regular and even if you send pics to prove your point, they will not address the problem, because they are perfect and never make mistakes.. you are always considered as a potential fraudster ... this is how the agents are trained ..... Their advertisement is also questionnable and if you register for receiving their specials notifications , every day is the best sale of the year with their best savings and you should be giving all your cash to them EVERY DAY!!!!!!...... Well , obviously, I will never buy again from them and it's been the worst purchasing experience in my life."
"I have been purchasing from Swanson Health Products for at least 10 years. I find their prices are good and they have a large variety of products in various strengths and sizes. As I am writing this, standard shipping in the US is $4.99, but they often have offers of free shipping if you purchase over a certain amount. I have never had any problems with orders from Swanson. Best of all, their manufacturing is in compliance with NSF International (http://www.nsf.org/about-nsf). I would recommend giving them a try! "
Do your own hunting for loss product
"Swanson has sunk to the new low. I had to push to give it a 2 rating I hope someone gets to read this before it is taken down with their app that destroys bad reviews. I ordered vitamins 2 separate shipments. They put the old address not used in over 4 years. I got the emaill product delivered. I looked . no product. I informed swanson they sent to an old old address. they immediately stated it was not their fault. they took the address given by the paypal. I use paypal frequently and have never had anything shipped to other address except where living. Then they proceded to inform me for me to go find the boxes or get the house to send back the packages. In other words, we messed up but you need to fix our mess up and forget you paid shipping charges and go find the boxes.. Beware when ordering from this company."
Reliable and economical
"I have bee a Swanson customer for many years. Prices are good to begin with, and it isn't hard to find discounts. The product selection is more than adequate, although not every single item I want can be had there. I usually order enough items that shipping is free. I cannot recall any problems with them. I truly am a bit puzzled by so many negative reviews. "
Swanson has free shipping, I just placed an order.
"I have used them for years. The 20% order with the perfect food by Garden of Life around $40. I never had any shipping problems as there is a Middletown Pa. Warehouse. Regarding the shipping -the items ship fast and free shipping above $40 the money back guarantees if your not satisfied some of the best in the business.My experience with Swanson Vitamins is complete opposite of what people here post and I am happy with this company. Hope this helps, God bless. "
they specialize in selling close date
"I want to buy a supplementary food, which is used for 1 year, the remaining day is 4 months, http://www.swansonvitamins.com/nature-made-calcium-500-mg-300-tabs"
Swanson? Never again!
"I placed my order around 4 April 2017. It was ok but then I received mail asking for my authorization code or else my order would be canceled. After I got it from my bank I passed it on. My "pending" order has been "confirmed". Then I received tracking notice for my package. According to that, my shipment arrived at the destination country 16 April and will be delivered shortly but as of 20 April it hasn't. So I called the delivery company and was told I can only expect my package around 4 May. This is ridiculous and stressful. Funny thing is we buy supplements for good health but the experience is detrimental to my health.Comparably, I am a loyal iHerb customer and I receive my packages within 4 to 5 days. I need not take the trouble to liaise with my bank after I place my orders. Cost I pay for speedy delivery is like half what I am paying Swanson for "snail-mail". Wallah, am I am yet to test the efficacy of their products. Even before that, my gut feeling is "never again" insofar as this company is concerned. Never again!"
"Why advertise a product on your web site when it is unavailable to order??"
"On Dec. 15th I ordered Avocado oil from Swanson for $12.98. They informed me that theywere out of stock. So they sent me a refund check for $12.98. I deposited it in my bank onlyto find out that the check that they sent me, bounced. I called them about it only to find outthat they told me that it was cashed, and that I was to check with my bank. The bank told methat the check brand, or holder was not honored, and that I was to go back to Swanson for acheck reissue. When I called Swanson, they told me that it was cashed.I told them that they are liers, and rip off artists. I never saw the $12.98 It took two monthsto try and resolve this issue, which it still is unsolved.This was a very bad experience for me. I now do business with Nutrition Express.New Swanson customers beware!"
Shame on your customer care order not received since 50days.
"33881607283045450 Receive Status UpdatesEn RouteTue, August 2, 2016 at 4:58 AM Radefeld, DEFrom:FARGO, ND 58104UNITED STATESTo:TARXIEN TXN 1311MALTAActivityAug 2, 20164:58AM CESTRadefeld, DE PROCESSED AT LOCAL DISTRIBUTION CENTERAug 1, 20166:02PM CESTSaulheim, DE PROCESSED AT TRANSIT FACILITYJul 31, 201611:55AM CESTFrankfurt, DE PROCESSED AT TRANSIT FACILITYJul 29, 20163:14PM CTMelrose Park, IL, US Processing Completed at Origin6:06AM CTMelrose Park, IL, US Processed4:22AM CTMelrose Park, IL, US Arrival DHL eCommerce FacilityJul 28, 20167:41AM CDTUNITED STATES En route to DHL eCommerce Distribution Center7:40AM CDTUNITED STATES Electronic Notification Received: Your order has been processed and tracking will be updated soonDHL eCommerce # 2072150749035296Customer Confirmation GM545324770000710786Delivery by Postal provider 082616095445Weight7.655 lbsServiceGM Parcel PriorityDHL eCommerce Has the AnswersWhen will my tracking information appear?When should I expect delivery?Who do I contact if I haven't received my package?See All FAQ'sContact Customer ServiceContact Customer ServiceToggle DropdownPrivacy · Help© 2016 DHL International GmbH · All Rights Reserved"
Failed some tests at consumer testing lab. Some products contaminated with lead.....
"Before purchasing from them, I would look at how many of their products failed at the consumer testing labs. I have ordered from them before seeing this myself. I had no problems with the product I ordered, but now these results do give me pause.https://www.consumerlab.com/Search/Swanson-Review"
More Expensive than Puritan's Pride but better quality
"You get what you pay for. They are a bit pricier than NBTY and Puritan Pride but I swear the quality is better. But then again who really knows with Vitamins. "
STAY AWAY FROM THEM
"RIP OFF company,by far!!!! Try returning something if it is not as you expected it to be FYI Unreal for a company like them to treat people like this and very, very poor customer service for sure!!!"