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Stores > SupplyHouse.com
  • SupplyHouse.com SupplyHouse.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      11747
    •  
    • BUSINESS HOURS
      Monday - Thursday: 8am to 5:45pm EST , Friday: 9am to 4:45pm EST
      GENERAL PHONE
      n/a
      FAX
      1-888-922-8070
    • SUPPORT EMAIL
      customerservice@supplyhouse.com
      SUPPORT PHONE
      1-888-757-4774

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.09/10 9.09/10
    Chance of future purchase: Rating 9.37/10 9.37/10
    Shipping & packaging: Rating 9.48/10 9.48/10
    Customer service: Rating 9.32/10 9.32/10
    Return/Replacement policy: Rating 8.99/10 8.99/10
Voice your opinion! Review SupplyHouse.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-12-06

Exactly Right Product delivered in a timely manner!

"Really pleased with service, and will keep internet site for future needs.
Thanks again for the customer service provided..
"


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Verified Customer
Rating 10/10
5/5
2017-12-06

Part was exactly the part I requestedI ordered!

"On time and exactly what I orderedì u "


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Verified Customer
Rating 10/10
5/5
2017-12-06

Easy buy

"Looked up the part I needed found it quickly and for a good price. "


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Verified Customer
Rating 10/10
5/5
2017-12-06

Great experience

"Product was reasonably priced and fast shipping. Very pleased and will order again."


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Verified Customer
Rating 10/10
5/5
2017-12-06

Aprilaire humidifer

"I ordered it the Tuesday before thanksgiving it arrived Friday after the holiday. Everything was there and we're so happy with the promise of delivery and it came as promised. Price was terrific!!
I will order again definitely when and if it need any of your products.
"


No Avatar

Verified Customer
Rating 6/10
3/5
2017-12-06

Not as good as I expected

"Prices are a little better at my local plumbing supply.Shipping was very fast.Website was very frustrating to use,I almost gave up on placing order."

Rep reply posted Dec-08-2017

A rep from SupplyHouse.com, SupplyHouseCustomerService, has responded

“Hello,

Thank you for taking the time to provide feedback in regards to your experience shopping online with our company, we greatly appreciate it! We do apologize for any difficulty you experienced when navigating through our website. We strive to make sure our website as easy and efficient to use for our customers and we would appreciate any further feedback you can provide as we want to give our customers the best possible experience. Thank you for bringing this to our attention and if you ever need any assistance in finding certain products or want to place an order feel free to give our customer care team a call at 888-757-4774, we would be happy to assist you in your search!

Thank you,
Customer Care Team
SupplyHouse.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-06

Great products

"Always have what I need delivered on time"


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Verified Customer
Rating 10/10
5/5
2017-12-06

Saved hundreds on water heater repair

"I ordered a replacement tube for a Rheem hot water heater. It arrived on time. After a physical battle removing the nipple for the water supply line, replacing the tube was easy and save me the hundreds of dollars it would have taken me to replace the water heater. SupplyHouse had the part I needed, at a very reasonable price and they delivered on time, as promised."


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Verified Customer
Rating 10/10
5/5
2017-12-06

Perfect

"Item was delivered quickly. (next day if I remember correctly). Item was as ordered and in good condition. "


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Verified Customer
Rating 10/10
5/5
2017-12-06

Great Company

"Cannot beat their service or pricing, everything I ordered was shipped quickly and well packaged. Supply House is one step above the competition and I am fortunate to able to use them not only for home but for work. Keep up the great work guy and I wish you continued success. "


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Verified Customer
Rating 10/10
5/5
2017-12-06

Good and prompt service

"Found the part I needed and placed the order. Received in a few days."


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Verified Customer
Rating 10/10
5/5
2017-12-06

Good product. Great price.

"Fast service. I ordered a relay for a hardy wood furnace. I got a genuine Honeywell part at a better price than lower quality parts on other sites. "


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Verified Customer
Rating 10/10
5/5
2017-12-06

Fast shipment, correct part

"No problems, shipment on time correct part, heat works again!"


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Verified Customer
Rating 10/10
5/5
2017-12-06

Great service

"Quick shipping and great service response to a billing issue"


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Owego, NY Verified Customer
Rating 6/10
3/5
2017-12-06

UPS Shipping Issue

"Working with StoreHouse was a good experience. The issue is that UPS failed to deliver the purchased order. This is not a StoreHouse issue per say but frustrating none the less. UPS claimed they delivered to our location however the individual whom they say signed and the location UPS said the items were delivered does not exist. It has been over two weeks now and still waiting on UPS to locate and deliver the items for my parents heat system. "

Rep reply posted Dec-06-2017

A rep from SupplyHouse.com, SupplyHouseCustomerService, has responded

“Hello,

We greatly appreciate that you have taken the time to provide a review on our business. We do apologize for the inconvenience and delay you are experiencing on your recent order with us. We understand delays can be very frustrating and we also understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. Upon reviewing your order and tracking information, there was a delivery attempt on 11/22 but the business was closed and a lost package investigation with UPS has been started as of 12/4. Tracer investigations typically take between 7-10 business days to complete but we will keep you informed of any updates we receive. We are truly sorry for this inconvenience and appreciate your patience while we sort this out with them. Please feel free to contact our customer care team at 888-757-4774 if you have any further questions or concerns regarding your order.

Thank you,
Customer Care Team
SupplyHouse.com”


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