"Negative experience. Ordered an item, paid with PayPal. Three weeks later, the Sundial Micro website says my order is "processing." I call and they answer "hello." [That's a bad sign right there ... Is this an actual business ... or are they running this website out of their living room? ] I am told they couldn't find the item in the warehouse. [I bet that means this is little more than a drop-ship operation.]I am told an email was sent to me to advise of the cancelling the order. [It wasn't.]The website still shows the item available and that my order is processing. [So the order was NOT ever cancelled.]And they did not cancel the order with PayPal either. That means the funds are on hold, as "a pending transaction," and unavailable to me. And because I have authorized it, I can't cancel it. I have to wait until the PayPal automatically expires at the 30-day mark.So, all in all, this company was a total waste of my valuable time.Again, my guess is these people have built a website tied directly to a drop-ship operation ... and they aren't handling the exceptions in any way whatsoever. I recommend that if you want to order something from this company you call them on the phone to do so, so you can confirm the item is actually available."
"I recently ordered a case from SunDial Micro. They had very fast shipping,and email follow up. When I discovered a missing piece, they responded lightening fast in resolving the matter and shipping the missing part to me. Fantastic customer serviceAnd I would not hesitate ordering from them again."
"This heatsink came in very fast and works great in my computer. It works much better then the stock Intel cooler! "
"I contacted seller because of a problem I had for the media player I ordered. There are some quirks like if your watching the begining of a taped show while it's taping when it finishes taping the show cuts off and you have to find it and fast forward through to where it cut off. The seller contacted the manfacture for me and in a few hours the manufacture customer support was on the phone helping fix the issue. Great customer service/great product."
"Placed order on 8/17/2012 through their website.Received email telling me order was blank on 8/17/2012.Replied via email with info about what I ordered on 8/17/2012.No response from company for a week, contacted them via email again on 8/24/2012.They apologized for the problem, they apologized about losing my first email response, and shipped the product to me on 8/24/2012 via UPS Ground, the shipping method I paid for.Package arrived 8/31/2012.The item was shipped in an inside-out USPS Priority Mail box, that the seller had stolen from USPS, cut apart, resealed with packaging tape, and then mailed via UPS. If they had shipped via USPS Priority Mail the shipping cost would have been lower, and it would have arrived in 3-4 days, instead of 7 days.And on top of the ordering/shipping nightmare, the "new" item that I ordered appeared to be an "open box" return, not something that was new.Avoid this company!UPDATED: Sep-08-2012 - response to Sundial Micro's post.The item I ordered was a Silverstone PP05 power supply short cable set. That item has been available from Silverstone for at least two (2) years. It is highly unlikely that a company that has been in business for 11 years selling computer equipment has just now sold it's very first one. And I stand by what I wrote initially - the PP05 box had round stick-on seals covering the opening flaps, and the seals had been opened.The USPS vs UPS shipping decision seems odd, since I specifically paid for UPS Ground shipping with my order because of Sundial Micro's high shipping costs. If they had waited until Monday to ship the package USPS Priority Mail I would have received it on Wednesday or at the latest on Thursday. Instead, they tore the USPS box apart, reassembled it inside out so the USPS Priority Mail logs were hidden, then used the inside-out USPS box to ship the item via UPS Ground, which arrived on Friday. At a minimum it proves they have no clue when it comes to actual shipping times.Since I posted my negative review they have emailed me, and called me twice and left voice messages. I don't know what the voice messages actually said, because as soon as they identified who was calling I deleted the messages without listening too them.But the last sentence in the email was very clear: "Can you let us know what should we do to make you happy and re-do the rating?"And their original response here on resellerratings.com has been edited. The original version, which I received in an email from resellerratings.com notifying me that a response had been posted to my review, included this last sentence: "Is there anyway we can make it up to you and for you to re-rate the review?"My response was to tell them to stop calling and emailing me, and that I would never do business with them again, and future emails would be reported to the US FTC as SPAM.AVOID THIS COMPANY!FINAL UPDATE: Sep-10-2012 - response to Sundial Micro changing their initial post on Sep-10-2012.I tried to make it clear in my posts when I added to my review of Sundial Micro, by separating the sections by date.Sundial Micro updated their response today by editing their initial post.Read my original post (above) again. I placed on order on 8/17 using their website, received an email the say day saying the order was empty, to which I replied on the the same day (8/17) with the details of what I had ordered.A week later, having not heard anything from Sundial Micro, I emailed them again. At that point, they finally got off their butts and shipped my order.I paid for UPS Ground, they shipped it to me via UPS Ground, but the box was an inside-out USPS Priority Mail shipping box they stole from the US Postal Service. Their initial response to my complaint made some half-assed comment about wanting to ship my order via USPS Priority Mail due to their screwup, but they missed the USPS mail pickup on Friday, and re-used the box to ship it out via UPS.No, I did not contact them before posting a negative review. Why should I, they screwed up, and other potential customers need to know that ordering from this company may cause you to have to argue with them to get satisfaction.It took them a week to ship my order, and they did so only after I contacted them about where my order was. And when the order arrived instead of a brand new SEALED item, the seals to the original Silverstone package were open.They admitted that the email I sent them never arrived.They admitted that their order system screwed up and did not correctly record my order.And then they shipped me an "open box" item instead of the new item I thought I was ordering, and stole a box from the US Post Office to ship it in.This company is highly unethical, and thinks nothing of making false and misleading statements.I would avoid them, unless you like arguing about your order.I'm done with this horrible company.WASTE OF MY TIME UPDATE: Sep-10-2012 7:50 pm Central time.The first email I received from Sundial Micro, which said the order was blank, also said I had paid through PayPal:"We received an order from you today for the amount of $ paid via PayPal. However, for some reason, the order detail section on your order is all blank that we don't know what item that you tried to placed an order."So now they're saying that the PayPal transaction wasn't complete, which is why the order was blank. But in order for PayPal to know how much to charge me, their system had to tell PayPal what to charge. And if their system knew about the order to send the amount to PayPal, and knew that I had paid via PayPal, why didn't their system know what it was I had ordered??Sundial Micro screwed up and are now trying to blame anyone else for the problem, instead of just saying "We're sorry there was a problem with your order."No company is perfect, and mistakes are sometimes made.Admitting the mistake and trying to make it right is a sign of a well run company.Blaming your customer or payment vendor on your mistakes is the sign of a company to avoid."
"Exactly what Mike300 said:"Good service if needed. Recieved a Silverstone SST-ST45SF-G. Fast shipping and the only one I found available. Installed and working. Real peach of PS. Works in the FT03 Mini. It was resonable priced. Considering it is a new product and rare the price was great"Word."
"Good service if needed. Recieved a Silverstone SST-ST45SF-G. Fast shipping and the only one I found available. Installed and working. Real peach of PS. Works in the FT03 Mini. It was resonable priced. Considering it is a new product and rare the price was great"
"absolutely awesome product and service! Will buy from again!"
"I ordered a Lian Li (PC-C50-B) All Aluminum Multi-Media Desktop / HTPC Case on 1/2/12, probably in the evening. They had the best price by far for this product. The very next day they emailed me that they couldn't sell it at that price. I didn't see the email, but within 1/2 hour they wrote me back ans apologized and said the they of course would honor that price and ship the package that day. They even called me and left a VM to that effect. WOW, I am impressed by that level of concern for customer service. Of course I'm happy that they sold me the product at the advertised price, but more importantly, they really worked fast to correct a mistake that they made. The product arrived in good condition and very fast. I would not hesitate to do business with Sundial Micro in the future. They have INTEGRITY and that makes me have TRUST.Thank you very much"
"I have used SunDial Micro, Inc last year and purchase a gift for my wife. Arrived really fast for being on the east coast and sundial being in west coast. Shipping was very fast. Now I made a second purchase with them and With free ground shipping. I am going to have my item within 3 business days. Can not beat this. Also found there price cheaper than all companies. They beat every price from eBay to amazon, newegg and tigerdirect. Have to say, Thank You Jennifer for both orders and Hope the business stays on top."
"First time buying from Sundial Micro. very pleasant experience actually. Usually I but from other etailers but the product I wanted was only listed at Sundial Micro, so I took a chance. Ordered on 14th before 2.00pm, shipped same day as promised, arrived on 15th. Unexpectedly fast shipping. Very good. Box arrived banged up, but most likely Fedex and not Sundial. Will use this company again.Great experience, good prices, fast shipping."
"I have had a pleasant experience so far. I had a simple question and the customer service lady was on it. She was nice and knowable. I gave my order number and she gave me my answer. Usually at other places I would have to wait forever for someone to answer then ask my question to five incompetent people before getting a politician answer. I ordered was a hot item which other websites had inflated the prices on, but not sundial. A+++ I will update if I have problems. UPDATE: Had to call customer service because my product was damaged. They said we will take care of it and they did. Still a Happy camper :)"
"ordered the Cooler Master HAF 932 AMD Edition and it shipped out same day. sundial's website even indicated my tracking number with link to UPS!! i originally sent an email with a question and recieved a response the next day! package arrived 4 days later and it was everything i expected!!! EXCELLENT SERVICE!!!!"
"I had a small issue with payment method. Customer service is good. Very smooth communication. Item arrived in great condition. Recommanded."
"I ordered DVICO TVIX PVR M6620 PLUS (M-6620N-Plus, M-6620-N-Plus, M6620N-Plus) Dual ATSC/QAM Tuner PVR with Wireless Network Media Player- Now with HD-Audio! The seller confirmed with me for this ordered; very friendly service, reasonable priced, and fast shipping. Will shop again with this company. Thanks!P.S. I later on thought there was a lemon on the unit and contacted the seller, their service is excellent! Very courtesy, and prompt replying. The Unit was exchanged with a new one with minimum hassle. I definate highly recommend doing business with this seller."
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