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"I plan to order the Rio XL sofa. Laura who works with Stem has been very helpful answering all my questions. She even helped me pick out some colors and is sending me samples to look at. I like what this company stands for. "
Great customer service help!
"I called and found their staff to be most helpful and offer prompt, courteous suggestions."
"This is my second time ordering from this company. They are fast and have excellent customer service. The end product was exactly what I wanted and a year later still looks perfectly new. Very excited for my second order!"
Great customer service!
"Laura is the best! Very patient and great attention to detail."
"Wonderful all around! Excellent. "
So far so good
"Thus far in my journey to purchase a natural latex chair has been pleasant. I ordered fabric samples from the company online and have found their customer service to be timely and very helpful. Im excited to continue my journey with this company. "
"We want to build a sectional to fit a limited space. Laura was able to customize exactly what we want, at a very fair price."
Sofa so good!
"I just started the process of ordering a new sofa from Stem and I'm so excited to have furniture that's made with love."
10 Star Design Assistance & Customer Service Experience EVER!!
"Laura designed my EXACT bed that I have wanted for years for an amazing price. ECO FRIENDLY in every aspect from furniture to satisfying your hearts desire. THANK YOU SO MUCH!! Wowza"
Superb customer service!
"Laura was so helpful, we can’t wait to receive our new couch! "
"Very simple and easy will order from them again "
Fantastic customer service
"Sofas are very well-built, and they're with you on any step of the process if you need help, whether it be design or customization questions, or needing to alter the shipping timeline. I spent months searching, so I'm confident when I say you won't find a better-priced chemical free sofa anywhere else, by far. Their return policy exceptional, communication is excellent, and throughout the process, they've proven that they truly care about our satisfaction. I very highly recommend Stem Goods!"
"Laura was extremely helpful"
"A Stem representative followed up afyer my samples were delivered to see if we found a color or if we needed any different samples. Love that!"
It's not going well--poor communication from company
"Ordered sofa with fabric selection TBD on 10/25. Predicted time of completion on my particular order was either 11/27 or 11/29. Should be delivered within 5-10 days of end of construction. Said they would contact when time to finalize fabric choice to complete build. Didn't. Apparently they're still layering foam, whatever that means, and apparently it takes several weeks to do that in spite of initially predicting a 3-4 week construction period. It's almost 2 months now. Finally contacted them about my fabric selection at time of original completion date and reiterated that I needed sofa in time for Christmas. Hosting the in-laws. A WEEK after I paid the upcharge for this fabric choice, was told the fabric was backordered until January and that I'd either go with something else or just wait. No apologies for any of the poor communication, no response from the operations manager several weeks ago when I asked about the timeline and the designer cc'ed him to have him answer my query about delivery date. No nothing. I now have no seating for my guests and still no idea when I'll get my dang piece of furniture. I will not be doing future business with this company, even though there are so few companies that offer latex padding."