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Stores > Squaremouth.com
  • Squaremouth.com Squaremouth.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      33701
    •  
    • BUSINESS HOURS
      24 Hours, 7 Days A Week
      GENERAL PHONE
      800-240-0369
      FAX
      n/a
    • SUPPORT EMAIL
      questions@squaremouth.com
      SUPPORT PHONE
      800-240-0369

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.15/10 9.15/10
    Chance of future purchase: Rating 9.59/10 9.59/10
    Shipping & packaging: Rating 9.85/10 9.85/10
    Customer service: Rating 9.12/10 9.12/10
    Return/Replacement policy: Rating 9.51/10 9.51/10
Voice your opinion! Review Squaremouth.com by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2018-01-16

Easy to use

"Seems to provide a transparent experience and is easy to use."


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Verified Customer
Rating 10/10
5/5
2018-01-15

Easy choices

"Love being able to narrow down our selections with the ‘compare’ button. "


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Verified Customer
Rating 10/10
5/5
2018-01-15

Informative

"I received enough info to select right insurance for my trip."


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Verified Customer
Rating 10/10
5/5
2018-01-15

Great, user friendly site

"Squaremouth.com is easy to navigate, love the compare tool and found just what I needed."


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Verified Customer
Rating 10/10
5/5
2018-01-15

I happy with the service.

"Easy to use but never had to make a claim. "


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Verified Customer
Rating 10/10
5/5
2018-01-14

Piece of mind

"We are taking our first international trip and have concerns with family members and their health. Having travel insurance gives us piece of mind if something does happen and we are unable to travel. The prices on Squaremouth were very good, and we were really pleased."


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Verified Customer
Rating 10/10
5/5
2018-01-14

Once Again

"Once again Square Mouth was a valuable resource in finding the coverage we needed at a reasonable, competitive price. "


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Verified Customer
Rating 10/10
5/5
2018-01-14

IngerUlf 2018

"Excellent customer service"


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Verified Customer
Rating 2/10
1/5
2018-01-14

Deceptive quote

"We saved three quotes but when we accessed SquareMouth a couple of days later, the quote was not available. The companies and the cost were gone and what was available was considerably higher in price. We contacted Customer Service and were told the companies in our saved quote were being reviewed by the underwriter and probably would not be offered again for at least a week. She said quotes, even saved quotes, were only honored until midnight of the day they were saved. We were shocked as we did not see, anywhere on their website, reference to this deadline. Because of the pre-existing condition deadline, we were not able to wait a week and had to purchase insurance that was about $100 more expensive for the very same coverage. The agent said we had no recourse for not being able to pick from the companies in our original saved quote. We were astonished and feel we are victims of the "bait and switch" tactic! Their website, to say the least, needs to be changed to include and highlight the deadline information. This was a very bad experience we won't forget and will share with other travelers.
"

Rep reply posted Jan-15-2018

A rep from Squaremouth.com, squaremouth, has responded

“Hi

Thank you for taking the time to submit a review. We appreciate your feedback and the opportunity to apologize for your negative experience using our services.

I understand you were unable to purchase the quotes you had saved and were required to purchase a more expensive policy. We are very sorry for the inconvenience, it is never our intention for customers to spend more than they have to on travel insurance. As an apology, we have sent you a check for $100 which we hope covers the difference in premium you paid for your policy.

The reason the policies you saved were no longer available was due to an extensive change with the provider’s underwriter, which required us to remove its policies from our website. As a comparison website, we can only quote what is available at that time, based on multiple factors, including the traveler information. This is the reason quotes expire at midnight: so that we can ensure the product is still available and any time-sensitive benefits are updated the next calendar day. Typically these changes are small, however, we realize that in this case, we did not highlight the significance of this change and we could have included more information to explain this to our customers.

We have taken your feedback and are actively working on updating our website, quotes, and our customer portal to highlight when quotes will expire, as well as if and when any product will be updated or removed from the site. Our development team is confident we can make these changes quickly to prevent this type of situation in the future.

Thank you again for taking the time to provide your feedback. We are very sorry this happened and we greatly appreciate your review so that we can improve our website and procedures. If you have any further questions, I’m happy to speak with you. You can reach me directly by phone at 727-260-5012 or by email at cleckie@squaremouth.com.

Carolyn Leckie
Customer Reviews Manager
cleckie@squaremouth.com


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-13

Cruise Insurance.

"Easy to use website! It came highly recommended."


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Verified Customer
Rating 10/10
5/5
2018-01-13

Easy to choose an affordable travel insurance.

"Great to be able to choose just medical and evacuation insurance and to easily compare policies."


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Verified Customer
Rating 10/10
5/5
2018-01-13

Secure in Paradise

"Traveling the Caribbean, needed all types of travel insurance but didn’t want to deal with lots of different sources. John Hancock Gold policy covers every conceivable need: flight delay to air ambulance with an auto rental rider as an extra. 1 Insurance policy overs it all from 1 website, Squaremouth! Absolutely fantastic!"


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Verified Customer
Rating 10/10
5/5
2018-01-12

Easy to use

"Very easy to compare policies. "


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Verified Customer
Rating 10/10
5/5
2018-01-12

Comparing trip insurance was a breeze

"As much of a breeze as that kind of work can be. More info was given than I thought I'd get. Very informative and easy to compare. Ratings would be good to include up front but I think we made a good choice."


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Verified Customer
Rating 10/10
5/5
2018-01-12

Easy

"I've never Travelers Insurance before. This experience made the whole shopping very very easy. Very happy and own Travelers Insurance now for my trip"


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