We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > SquareTrade
  • SquareTrade SquareTrade Elite Status
    • ADDRESS
      94107
    •  
    • BUSINESS HOURS
      Support: 24 hours, 7 days a week
      GENERAL PHONE
      1(877) 927-7268
      FAX
      n/a
    • SUPPORT EMAIL
      https://www.squaretrade.com/help
      SUPPORT PHONE
      1(877) 927-7268

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.53/10 8.53/10
    Chance of future purchase: Rating 8.45/10 8.45/10
    Shipping & packaging: Rating 8.51/10 8.51/10
    Customer service: Rating 8.71/10 8.71/10
    Return/Replacement policy: Rating 8.17/10 8.17/10
Voice your opinion! Review SquareTrade by clicking a star below.
Rating 10/10
5/5
2018-01-16

Tv repair/replacement

"Went through their troubleshooting process and it was determined that I need several circuit boards. They said it would arrive in two days and it did. They said the repair people would call me to set up an appointment within two days and they did. After the parts were installed, it was determined that it was a more serious problem and they would report back to Square Trade their findings. Square Trade got back to me within two days with their decision and when it was determined that they could not offer me the same size and function/similar tv that I had, they refunded me the full purchase price of my original tv. It was a very pleasant experience/process.

"


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-15

"Overall, the service from the insurance company was great."


No Avatar

Verified Customer
Rating 8/10
4/5
2018-01-14

DVR and Security camera

"I sent my DVR along with the camera the DVR was fixed but they sent back a wrong security camera"


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-13

Great- fast and Easy!

"The service- from the call to Square Trade to the time my new device was received was very impressive!

The discussion with the agent took about 6-7 minutes and I received my device in two days. The delivery exceeded my expectations.
"


RobertIngalls's Avatar

Verified Customer
Rating 10/10
5/5
2018-01-13

Q-see system

"I called and made a claim and told them the unit was not working anymore. I got a check in the mail today. "


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-13

Awesome

"Everything was easy and quick"


No Avatar

Verified Customer
Rating 8/10
4/5
2018-01-13

Lenovo hard drive crash

"My Lenovo pc produced message of "Automatic Repair started". I utilized the options to check the system, which produced two random seek errors. Still under warranty, with a year remaining, so I contacted SquareTrade. I agreed to attempting to reload Windows, which attempts failed twice. Conclusion was that the drive needed to be replaced. I took the pc to a computer store in town, where they replaced the hard drive. I will mail in the receipt for the work, and SquareTrade says they will reimburse. The tech service is good, they communicate well. Just waiting for my money now."


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-13

Great customer service

"Customer service rep was very helpful and easy to work with. She took the time to listen and understand the problem. She also provided the correct information that I was misinformed about from the Consumer Rep. Good experience!"


No Avatar

Verified Customer
Rating 8/10
4/5
2018-01-13

Replacement of TV

"Agents were cordial and eager to help. My case was not straightforward because the Sam's membership had not been renewed and extra steps were required to establish warranty proof. The process was time consuming. Once proof was established, the replacement was delivered in a matter of days. I strongly encourage shoppers to include SMART TRADE in the transaction."


No Avatar

Verified Customer
Rating 4/10
2/5
2018-01-13

Frustrating process.

"Ended up needing to use several websites to back-up data, and restore data."

Rep reply posted Jan-15-2018

A rep from SquareTrade, squaretradeJeanile, has responded

“Hello,

We always tell our customers to back up their data before sending their item into us. Our depot is unable to back up any data on their account. We apologize if you had some trouble backing up your information.

Thanks,
JD”


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-13

Excellent fast service

"My parents Vizio TV was 4 1/2 years old but suddenly became very dark and hard to watch. My experience with SquareTrade who was the extended warranty company was completely professional and very speedy. From my first call to the company to receiving a replacement TV was under a week! We are very impressed!!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-13

best ever

"good customer service and quick"


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-12

Outstanding and vendor selection is outstanding

"Could not ask for better. Very careful in making sure repair is done perfectly"


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-12

Great Experience

"We’ve never had to file a claim before, although we’ve purchased Four Square coverage several times. Our paper shredder inexplicably stopped shredding, with 8 months to go on our contract. We dug out the paperwork ( which wasn't necessary, it’s all held in the Four Square file). After a brief conversation explaining our problem and offering some verification, we were told we’d receive the cost back so we could purchase another shredder. We received our check promptly, and just ordered a new shredder. Great service, well worth the cost. "


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-12

The Best

"This is the first time I ever had to go to a warranty company and found Square Trade the best to work with. Their representative was great, he talked us though the process and made the experience enjoyable to do. I would highly recommend this warranty company to anyone!! "


Learn about Our Reviews

Share SquareTrade's store rating

SquareTrade is a Merchant Member! Learn more

SquareTrade is a merchant member
SquareTrade participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,490 merchant members.