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"They told me when I went to sprint they would pay off our phones when we switches and traded them in it has been a year and 11 times in to the sprint store several calls and no results "
If i could give less than 1star i would
"Have had to spend multiple days in trying to solve problems to get absolutely nowhere and co rinue getting charged. Dont bring ur business here."
"I was with sprint for a very long time and the way they handled my problems was horrible for weeks they couldn’t fix it so I fixed it and went with T-Mobile "
"Do yourself a huge favor and stay away from sprint. This company does not stick by its promotions. Have been trying to get a Referal promotion payment sine signed in in April, they have put me off almost 9 months. When call in to talk to someone, no one knows what is going on at anytime. Have been transfers up to 8 times during one call. Their service is horrible, roaming all the time and calls are dropped constantly. This is the worst company I have ever dealt with. Please stay away."
SPRINTS THE WORSE
"Naples, Fl. l have been with sprint for as long as 10 years due to the fact that my parents were paying up until l had made my own money to pay the bill. Sprints customer care is always the worse to deal with as well as any sprint store in NAPLES FL. These guys pay no attentions to your needs and lie about everything to save their butts. The biggest lie that sprint has is the unlimited data. You can never and when l say never l mean never use your cellphone. Sprints service is so horrible that no matter where l am at l have to use someone else’s phone to search up stuff and or make calls and text due to SPRINTS “**** DATA”. Excuse my French, but this is the worse or the worse cell phone provider l have seen. Even metro pcs has way better cell service and coverage throughout where l live. l would love for anyone to read these reviews because it’s all completely true. Sprint does not acknowledge you as a customer, and any rep will treat you horrible. It’s as if they don’t even want to work. l can surely reassure you that sprint is never seeing me or my family ever again. We are switching up to a way better provider that is not dishonest and will take care of us as a CUSTOMER, something sprint does not seem to recognize. l.e. As hurrican Irma passed by and ripped our city apart every other cell provider had service to make calls and search items up. SPRINT DID NOT HAVE SERVICE UNTIL TWO WEEKS PASSED. How would you even call yourself a cell phone provider. This company is a joke and l sincerely hope that it’s whole company falls down and never re-emerges. Sincerely, CUSTOMERS of sprint."
Lousy service and poor customer service
"They are the worst of all service providers. After 17 years gone, decided to give them another shot. Totally regret my decision. Hours on hold and being bounced around from person to person. As bad as T-mobile is, Sprint is worst. Avoid them at all cost. "
Customer Care and Sprint Store
"I am very disappointed in Sprint customer care and the Sprint store (2181 Snelling Ave N Roseville, MN). I called customer care (*2) to ask how I can order my phone online and pick it up in stores (to avoid the activation fee). The guy I talked to in customer care told me that since I wanted to go pick it up in stores he can waive my activation fee in stores without purchase online and if I had any issues I can call *2 again and they can talk to the sales rep to clarify. Also, I am not the primary account holder and the customer care rep told me he can fix it by putting my name on the account which he did. He assured me multiple times that if I said my first and last name I will be able to get my phone and have the activation fee waived. After waiting for over 30 mins in the store, I was able to talk to the sales rep and he told me they can NOT waive my activation fee, so I called *2 (customer care) as I was instructed to talk to the sales rep and they decided the activation fee can't be waived. Also, I was not able to access the account by saying my first and last name since I was not the primary account holder even though the sprint customer care rep assured me I would be able to. I am very disappointed that sprint customer care and the sprint store are not on the same page and giving me two different responses. Shouldn't corporate sprint and their sprint store talk to each other, so they are not telling customers wrong information?! I am also disappointed in the Roseville store because although they don't waive activation fees shouldn't they offer it to me since corporate customer care sprint had told me they will waive the fee. I have been on the phone and the sprint store from 10AM to 2PM. I have wasted half the day because sprint can NOT communicate properly or give accurate information out to the customer. I am VERY disappointed in the service and I have been a customer for a very long time!"
"Been with them for the better part of 12 yrs. Recently you can't reach them. They'll turn your phone off, promise to review random unauthorized charges on your bill (you'll never hear from them)..when you talk to customer care they won't talk to the store you spent 4 hours at making plans or commitments or whatever, they'll disconnect with you after 3 hours EVERY TIME..when you call back they'll not know what you spent the last 3 days and 19 hours talking to them about...they REFUSE to let you talk to supervisors...they're rude, rude, rude, with no regret. Something changed with Sprint in the last 4 months, and they plunged into the dark side. Save yourself! 2 tin cans and a string will serve you better! FROM JULIE LEACH"
A company going down the tubes
"I was A sprint customer for over a decade. I dealt with many “outages” and “updating towers” and stayed a loyal customer. I finally had enough and cancelled their service when I got the IPhone X. Sprint used to be a great cell phone provider, but that has drastically changed over the years. Today when I called about my final bill, I was reminded that I made the right decision about going elsewhere for cellular service. The woman I spoke with wouldn’t even listen to me, just talked over me and made it a real chore to receive my “customer service”, that is who I called...the customer service department! I had 2 simple questions, did you receive my old phone and could you send me a final bill, that’s it! This phone call took nearly ten minutes because of the unprepared and untrained person that answered my call. Just another reminder that I made the right decision to cancel, I will never go back to sprint. I wouldn't take their service irs for free. "
Corrupt Business Practices
"This is a formal complaint with regards to the lack of service offered by Sprint. I live on Lake Erie where Sprint has advertised having great coverage when indeed they do not. This began on August 1, 2017 when I switched from Verizon, who I was with for over 15yrs, in an attempt to try to reduce the cost of my phone service for my family. It was soon after that I began calling sprint complaining of the dropped calls, undelivered text messages and the inability to access my apps or get updates. I literally felt like the old Verizon commercials where I was walking around in circles and / or several yards away holding my phone up in the air hoping to receive a signal. As a mother trying to reach her children and vice verse this can be very upsetting as well as a safety factor. By September 19th after a few weeks of calling attempting to resolve the issue the Sprint tech dept. decided that it was probably a SIM card issue.....in all 4 new phones! So they proceeded to send me new ones that of course did not correct the issue even when trouble shooting the issues with the Sprint technical dept. In fact, when sitting in my office at work Sprint could not reach me but instead had to call my Verizon work phone or desk top phone to reach me. So I then put in a complaint to check the towers in all the areas I had issues because they certainly were not performing as the Sprint Coverage map indicates they should....Sandusky, Port Clinton, Marblehead, Kelly's Island and Catawba. After still no resolution I called the store where they sold me the phones to discuss how to return them and the clerk actually admitted to this being a known problem! The issue is that Sprint only provides 14 days to return which does not allow enough time to see all the areas they will and will not work unless you are actively testing it. I then proceeded to go to another Sprint store only to be told the same on October 6th. From there I went directly to the Verizon store and switched cell phone carriers. Thankfully Verizon was doing a trade-in deal however this still was a very costly mistake of putting my faith in Sprint. I now have a $2700.00 bill awaiting to determine how much Verizon will cover. After doing an analysis of everything I have concluded that I have lost approx. $1400.00 in that short time paying for terrible service, activation fees etc. Based on this I have concluded Sprint lacks customer service and they have false advertisement with their coverage. In addition, if their employees are aware of the situation I can only guess that they must receive commission of some type to continue to lure customers in this fashion. I believe that Sprint needs to be investigated on their practices and marketing strategies. I hope this review and further reviews I will be making in the future prevents others from experiencing this type of corruption. "
Sprint is awful
"Recently you asked me to rate my experience being 0-10. If there is a number more negative than zero that’s how dissatisfied I am. I am disgusted with how I am being treated. My bill was $78. Last month I added a line for my daughter. I didn’t even want to get an I phone. I even told the sales lady that that’s not in my price range. She ended up convincing me that it was a good deal and I agreed. My daughter was overjoyed about her new I phone. And now I am going to crush her heart when I tell her we have to get rid of the line. I will tell you what I told her I can not afford a bill larger than $130. She promised me my bill would not be more than $130. In October my bill went from $78 to $104. Now my bill for November is $228.40??????!!!!!! What is the benefit to adding a line?????? I should’ve just kept my $78 plan for my phone and bought her her own line!!! And if this is the first billing cycle with the two lines what was my increase charges for last month ??! Not only was I lied to about how much my bill would be every month but you want to Wack me with an activation fee of $30 when all I did was add a line!!!! I cannot view my bill details online the feature tells me it’s not working. This has been for two days now. But the feature to pay your bill works just fine. NO ONE can give me an explanation for these fees, & when they do they might as will say it in a foreign language with all their words they repeat. I am smart enough to realize that this is just a way to rip off & confuse the consumer... I was VERY misled by one of YOUR own employees It is disgraceful how you think it’s okay to do this to a customer. You should be ashamed to work at sprint. "
Not on top of things... One might say"Slackers"
"Cancelled service because account was hacked and they did nothing. I actually had to call UPS and cancel the iPhones that someone ordered. After switching to Verizon, Sprint continued billing me. Several Sprint employees told me they took care of problem. Today I received a letter from a collection agency for $56!!!! Even though I don't owe anything, that is the lowest amount they can get it down to. What a joke of a company!!!"
Horrible service and their mistake has not been fixed
"On October 19, 2017 I went into the Sprint store #251818 (One W. Flatiron Crossing) I paid My bill in cash and was given receipt number:FICMKBP187. My line was suspended at the time and Bill "store manager" said that it could take up to 3 hours before service to be restored. The bill was paid at 12:00pm and service was still not on around 6:00pm. So on my way home I stopped at another mall in-direct store. I explained to Chuck the associate on duty about the problem. He showed that the account was still delinquent and the payment was never paid and that I needed to go back to the store that I made the payment. I told him thats unacceptable and that he needed to get on the phone with customer service or what ever he needed to do to take care of this issue. After an hour speaking with customer service, they turned on the service but never fixed the problem with the missing funds. The next day I start getting service interruption messages and I call and speak with Bill who took the payment. Bill informed me that he will research the problem and call me back. No call was made by the manager. I then go into the store and speak with Rachel, she explained the is nothing she can do because she doesn't have access to make the changes needed to fix the account. I had to get back to work because I was on my lunch break. Rachel did call me back on a three way call with customer service and they said that it takes up to 30 days for the funds to be reversed and that they can only allow the account to stay on for 7 days. I explained again that this is Sprints mistake and that my phone shouldn't be shut off. Rachel said that she would turn in all the necessary paperwork to keep the phone on. Well the 7 days ended yesterday and now my phone is turned off and no credit shown that the problem was resoled. I went back into another store and and sat on the phone customer service and finance for over two hours. Customer finance said that since it was cash i needed to go into the store again and have the store take care if the payment. I explained to the customer finance that I have made every attempt to go to the store and resolve this. Again I left the store with no results and my phone is turned off . they want me pay the current bill almost $300.00 for this month and last month. Spirnt is not helping me in any way!!! I have been to 4 store and in the original store twice and still nothing. How is this acceptable? After speaking with Rachel, it turns out they applied the money to the wrong account, a mistake that was done by Bill, the sprint manager. I have not received any call from Bill in regards to this issue....Mark Lopez"
Worst of the worst
"I have a problem with my line I called customer services, the girl was from somewhere in Bangladesh , couldn’t understand each other, I asked for a transfer they sent me to Nicaragua or somewhere in Central America, couldn’t get my problems solved, I then ask for a supervisor Good luck with thatSame problem, but then again! Ey!! I was getting to USA IFinally I was in MexicoOh ohhhhhNo way noNothing happened And after almos 2 hours they transfer me to an American Girl and my problem was tahini care partially PleaseDo not go to SPRINT WIRELESS IS THE WORST IN THE WORLDTHEY DONT CARE ABOUT YOUAS SIMPLE AS THATMY NAME IS ROBERT DE PENAMY PHONE IS 561 460 1400I don’t hide like you do SPRINT"
I would give them 0 if I could
"I would give them 0 if I could. Worse experience!"