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Was Never Delivered
"I ordered a pair of moccasins and paid for 3 day express shipping. Five days later, no delivery. I emailed customer service, they wrote back that my order had been cancelled per their credit department. I don’t have credit with this company. I paid with a MasterCard debit card. They had my email and phone number to contact me if there was a problem, really disgusted."
Lie about your item has shipped every time
"They send you a email Your item has shipped (example only) today the 3d wow,will arrival by the 7th,the 7th it hasn't moved. Check the tracking changed to the 13th arrival ?I email them complaining a customer service rep emails me saying it will be on time (can't be it's late) now they change to the 14th??? I tell them I'm going to report them to the FCC and get it on the 13th? Bad for business"
I've Been a Customer for Well Over 20 Years...
"I've been buying from SG for well over 20 years and a Guide Member for 16+. I have had a couple of order hiccups during that time but nothing like some of the folks here are describing. 22 orders in 2017 so far and over 40 in the last two years. Always had great service and orders that were filled quickly. They had ammo in stock at reasonable prices when most other etailers were still claiming OOS and trying to gouge on pricing for what they did have. They still have some of the best prices on ammo and with their regular free shipping options I haven't found a better deal anywhere. I've been really happy with their Guide branded products as well. Seem to be of good quality and at an exceptional price. Currently wearing a year old pair of their walking shoes that I bought on sale for $20.00 bucks. They are an order of magnitude more comfortable than the $80.00+ Rockport's I had been wearing with a custom insert from the Podiatrist! I have read through many of the reviews here and it's obvious that many of the low ratings are from folks who caused their own problems by not knowing/researching what they were ordering. If you're spoiled by 2-day shipping and can't live without it maybe you should stick with Amaz*n. I have no doubt SG screws up an order from time to time. Anyone who sells in any kind of volume is going to have a glitch now and then but as a volume buyer from Amaz*n I can tell you they have screwed up more of my orders than SG has by far. So far, SG has done very well by me and I will continue to be a loyal customer and recommend them to others. "
worst purchase ever
"terrible late shipment no written invoice damaged scope no acknowledgement of damaged goods. "
cannot get the correct boots i ordered
"I ordered the military surplus desert combat boots and the boots I received were nothing like the boots I ordered and I cant even find them on there website. So I asked for a exchange and got those boots two days ago and they are the same boots as the first pair. I emailed customer service three times and all I got was what appeared to be a automated message (response) and called a total of two times. The second time I called was today and I don't even know what is going on now, the guy I talked to didn't seem to care at all and said all I can do is exchange the boots again. They cannot even tell me for sure that I will get the right boots! In the mean time I have two pairs of boots I have to ship back. They have not even attempted to call me or reach out to fix the problem."
Great products from a TERRIBLE website/company
"Look, I want to start off by saying that I really do enjoy the products that Sportsman's Guide offers. They also do offer them at a fairly competitive price and offer their own "Guide Gear" brand of apparel and footwear that in my opinion, is excellent. That being said, I would advise to completely look past this and consider going with another online source! The way that this website structures its business is as shady as it gets. Everything seems to be straight forward but trust me, once you fall into their trap, they have you for good, which I have come to find out, is probably their actual goal. At all cost, avoid joining the Buyers Club because once you enter, it is almost impossible to get out! The countless times I have had to contact them for questions or concerns has reached its limit. I will no longer give service to place that honestly doesn't seem to care about their customers at all. Until I find out that this website/business has had a complete overhaul, I will be ordering online elsewhere. "
One order and now they keep bombarding me with adds
"I just want SG to stop bombarding me with adds!"
LESS than 1 star
"never had such a hard time getting an order to ship. After paying extra for 3 day ship, 8 days later, item still not shipped. have to wait to get a letter, call back , give them a code, THEN they will ship it,. they are total **** hats. will NEVER buy from them again"
Terrible. Don't buy from Sportsmans Guide.
"Placed an order, according to Fedex the order was damaged and not deliverable. No one from SG contacted me, when I called SG to discuss, they were out of what I ordered. They would not substitute another item nor apologize for my inconvenience. Bottom line it's a sub-par business with crappy customer service."
Go to any other competitor out there!!
"SG really can't get their act together. In a day and age of 2 day shipping, there is really no reason their orders take weeks to arrive. This is the third order where I paid for expedited shipping and over a week has passed. The current order was $10 extra for 2nd day air, and 13 days later, it is still processing. They also are the only website I've encountered that hasn't streamlined the FFL info process. (Expect an unannounced hold on lower orders due to mistakes on their end). I cancelled my membership after I realized they will consistently disappoint their customers. Go to Midway, Palmetto, or any other website out there that has their act together. I do not know how they stay afloat. "
Really awful customer service
"Purchased some merchandise and had an issue with billing. Sent a few emails, received a few canned responses, finally received a real response after I sent a spicy email. I ended up canceling my trial membership which was going to be billed at $39.99. The reason for my original query was for a pricing issue of around $19.99. Sportsman's guide wouldn't budge on the pricing issue so I cancelled the upcoming $39.99 membership charge. SG ended up losing a customer and $39.99 over a $19.99 dispute, which doesn't make sense to me, but when companies get to a certain size they are sometimes more worried about policy than service. My feeling is that if they are going to be so resolute in their policies, if I ever have a serious support issue I don't feel I would ever get anywhere and probably only end up with canned responses and more frustration. If you purchase from SG and you have an issue, understand they are not going to help you.For alternative companies to buy from (which I have and am happy with,) go to TargetSportsUSA or bigtexoutdoors instead."
"I Bought a X-Stand Express 13' Portable Tripod Deer Stand at the St Paul Store. Opened the box which was not sealed just a lift off, only took out the instructions and read them. It stressed the type of surface needed to safely use the stand, my area is too uneven and sandy to use it, put instructions back in box and was going to exchange it for two tree stands but was told it could not be returned because box was opened. I read Their replies to other tree stand customers that "You can purchase from Sportsman's Guide with confidence that we will stand behind the products that we sell. If you’re not happy for any reason, just return the item with your invoice and we’ll promptly refund your merchandise total or make an exchange, whichever YOU prefer." This is NOT TRUE, I am a member and will probably not buy from you again because I cannot trust your word"
Worst customer service ever
"I had my order canceled without them contacting me first. There was a question regarding my FFL dealer (for a firearms transfer) and instead of working with me, they just canceled my order. Then when I tried to re-order they wouldn't honor the price. Very rude customer service and from my experience several of them are seriously undereducated and unable to think logically or comprehend what customers are asking. SportsmansGuide often has great prices, but it's not worth the horrible service in my opinion. There are plenty of other online retailers with similar prices and much better service. "
Won't post a review because it is negative
"I purchased a set of leather suspenders that where of great quality, fit, and finish-or so I thought. Then, after wearing them with a white shirt, I noticed they were staining my shirt. the leather dyes bled into and ruined my new shirt. I then examined my two other shirts and saw the same issue on both of them. The stains have faded, but are still very visible after many hand scrubs and many washes. They returned the item, but after two attempts to review the item on their website, they have blocked the reviews. I included photos to verify my statements, but they ultimately reserve the right to block or allow reviews. A $40 set of suspenders has ruined $130 worth of shirts and I can't even warn anyone before they go and ruin their clothing. It shows that they reviews on their site are not impartial and do not truly reflect the general consensus of their clients. They attempt to paint a false partial picture of their item in order to lure in potential customers. They did not even attempt to address the issue with me or post my review with a comment that they will look into and fix the problem. They simply refunded my money, except for shipping, and brushed it under the rug. I can't trust a company that does business like this. I might have well as flushed the shipping money down the toilet and not ruined 3 shirts. I would have been much farther ahead."
Credit charge without my ok
"I have been a Sportsmans Guide customer for 20 years and spent Thousands of Dollars here,only to have them charge my credit card for a Membership without talking to me about it first. when I called they could careless and told me my free membership was up,and if I did not call by a certain date it would automatically renew and charge to my card. I never agreed to this and have been given other free memberships over the years without this happening. I Hope This $39.99 was Worth my Future Buisnessas I have paid for memberships over the years and had not used them."