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Zero customer service - old school cowboys with a shopfront
"Ordered a product on line for a birthday present and it arrived with a store security tag attached the magnetic pin type.Tried to contact sports direct but its impossible to speak to them, all numbers you can dig up on the internet (none on their website) go to an automated system telling you they are busy and then disconnect you before it's possible to speak to anyone!!!Took product back to my local store 15 miles away - set the alarm off then some spotty teenager who eventually removed the tag actually chuckled - no suggestion of an apology and when I proposed a delivery refund as it's £5 that they charge, said it was not possible have to contact online - yeah right how !!Last time I will ever use this company - if you value any semblance of customer service look elsewhere this company does not care, it only wants your money then gives you the finger. Old school cowboys with a shopfront.Sports direct I challenge you to respond and refund !Buyer beware !"
Worst possible customer service
"The worst possible customer service possible as on totally non existent. As a regular online customer of sports direct, everything i's fine when it's fine. Howevet if you every need to return anything or contact customer services you might as well take it as a loss or keep the item as you will mist likely not hear anything at all from customer services except the customary we shall reply within 5 days ........ The question should be 5 days from when, beware or at least wary if you for any reason feel you may need to contacthe customer services or return an item"
Parcel not sent
"I have phoned, sent emails still no response. still took the money from my account don't bother with this company they are a Rupp off"
Total ****, take your money and don't deliver
"Ordered trainers on the 10th Dec and still not arrived by 28th. No response to four emails and can't get through on the phone. Threatened by Manager in Aberdeen shop with violence and asked to leave.Don't waste your money on these cowboys and stay clear"
Can i rate in negative!!!!!!!!!!!!
"Can i rate in negative!!!!!!!!!!!!m f****** pisssed off with their delivery system. Sport Direct ****!!!!!! Such a poor online customer service. Whenever u call them they have high call volume and they don't let u stay on the phone. They just straight away asks u to call back n the line gets auto disconnected. the myhermes delivery people are bunch of stupid folks ... they never come in the morning or neither they leave any contact number to reach them. I always order online and other courier people delivers my stuffs without any hassle. This is driving me nuts now.... please deliver my order either on weekends or before 9 in the morning any day. I have emailed sports direct customer service and the idiots did not bother to reply!!!!!!!!! my friend is magazine editor and he is going to post Sports Direct true colours soon."
"Trying to return the product for being faulty they give you store credit not your money back! Horrible stuff as well!"
"They send out the defective items. 3 of 6 items are defective. They don’t even provide the prepaid return label and ask me to send them back by myself. They have the worst customer service. Avoid this company...not a honest seller"
horrible el servicio de atención al cliente, no compreis aquí.
"Horrible el servicio de atención al cliente, no compreis aquí. Pedí unas botas de la talla 11(45) que es como aparece en su página y me mandaron unas de la talla 46. Puse una queja por que se habian equivocado de talla y ellos me dijeron que la talla 11 en UK corresponde a la talla 46 EUR y que estaba correcto. Se que la talla 11 en UK corresponde a la 46 pero en la pagina donde aparece el producto que compre al elegir la talla te aparece la talla 11(45) y no la 11(46) como dicen ellos. He tenido que pagar la devolucion del producto y en lugar de enviarme unas de la talla 45 como les indiqué me dicen que ya no quedan en stock y que me devuelven el dinero que pagué por ellas. MENTIRA. Se pueden seguir comprando esas botas de la talla 45, es mentira que no les queden, lo hacen para no tener que reconocer su error y tener que enviarme unas de mi talla. No puede ser considerarse profesional y seria una empresa que MIENTE, ENGAÑA y hace perder mucho dinero a sus clientes. "
HORRIBLE CUSTOMER SERVICE
"Horrible customer service. I have never felt so humiliated and disrespected in my life. I will never buy anything from this brand 1. The staff is unprofessional and not knowledgeable . I was looking for Nike Air Relentless 6 in black. I went to A store on Oxford street. I could only find it in blue and asked the shop assistant if they had in black. He said they only had the same items in the storage as the ones on the floor. I begged him to check. It turned out they had it 2. The staff is incompetent. When I was trying on the shoe, another customer liked the shoe and asked where I found it. I told her. She asked the sales person to check it for her. The salesperson told me to show the show. I was about to show when he without saying anything disappeared for 30 minutes with my show. 3. The staff is rude and disrespectful. I waited for 30 minutes and I was running late for my appointment. He finally appeared with my shoe. I grabbed the show and wanted to go downstairs to get another item from the same store and pay together. The store employee stopped me asking where I was taking the shoe. I told him I was taking it to the till. He said customers are not allowed to carry the shoes due to security. He said he would follow me to the ground floor with the show. 4. Before I was waiting for the salesperson who disappeared with my shoe, I asked another employee where the pink Nike fitness gloves where. He said they were on the ground floor. It appeared they were on the first floor. So the guy who followed me downstairs had to follow me upstairs holding my shoes. 5. I went to the till and I was already so frustrated that I got my debit card password wrong. One of the cashiers told the cashier serving me: "I am getting frustrated with this customer, aren't you?"I AM NEVER SHOPPING here again "
Never buy an item form this company while living in USA
"I ordered a pair of squash shoes. The company sent me the wrong size shoe. I tried to contact the company via email through their web site 4 times to get them to correct their error and send me the correct size shoe with ZERO success. They never responded to any of my emails. It would cost me more than I paid for the shoes to resolve the problem in which I REFUSE to do. This company blows in regards to my opinion on customer satisfaction. Do not but anything from this store if you live in America because if they send you something other than what you ordered, it will cost you more than what you paid for it to correct their mistake."
US Customers beware - returns have to be shipped back to England at your cost!! Even though they send you the wrong size!
"I ordered from the US version of their website. There was no indication anywhere that the sizes I selected would be randomly changed into UK sizes, and then a different US size would be sent instead. I ordered Men's Size 8 Crocs. The UK size 8 translates into a US size 8.5, but since Crocs are not made in half-sizes, they sent me a Size 9 instead. Note that Crocs are a US company, so nowhere does it say Size 8 (UK). They are just plain Size 9 Crocs, when I ordered Size 8.The company offered me a refund if I sent it back to them. What I never imagined is that I would have to ship them back to England. The shipping cost is about the same as the total refund I would be getting, so that is never going to happen. Once again, I ordered from the US website.I suppose I could also take a plane and fly to England to return them to a store?!"
On going to the Halifax store today Sunday 9th 7 17
"After going to the Halifax store today I was spending £35 pound's I asked the cashier and management if I was able to keep the 3 plastic hangers and was asked to say please.so I said please then she said no and told me we re-use them I said please and then she umilliated me by laughing at me.then I told I would not be spending my £35 pound's with this shop just for the 3 plastic hangers witch would of cost nothing to them I will never go to sports direct again "
Must be second class.
"All shoes I bought from SD have been characterized by short durability. Puma, Nike, Rebook, Adidas and what ever. They have been cheap but of poor quality. Is it possible that the shoes are second sortiment or fake?"
Avoid at all costs
"Ordered clothing. It arrived with security tags still attached (the type you can't get off). They refused to take the items back and send replacements. Had to go to a lot of trouble and spend a lot of time to find a place that would remove the tags. Everyone thought I had stolen the items. Disgusting. Avoid this company at all costs."
Stay away! Absolutely the worst "Customer Service" I have ever dealt with
"I had ordered from the site for four times. The goods came ok but anything afterwards was my absolute the worst experience with online sellers.So, I will not do the same mistake ever again.My only advice is to stay away from the seller because they tend to do false marketing (let's call it by its real name: lying) and afterwards, they will just ignore your e-mails.Specifically, they gave me "the gift voucher" after some amount of money spent. After some time, I have used it or just I thought I did, silly me.When my credit card invoice came, I found out that they had charged me for the full amount. Nevertheless, they still deducted the amount from the gift voucher.I did get the replay on my first e-mail, a rude and a very offensive one. My second and the third attempt to ask for their mistake to be corrected, was simply ignored. So, I admit to be naive and to believe that such a big seller will conduct its business in correct manner.My bad. Won't happen again. Do not make the same mistake I have made."