• ADDRESS
    92606
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    9492210037129
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    csc@smarthome.com
    SUPPORT PHONE
    18007627846

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  • option not available UPS Ground
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Online Ordering

  • checkmark icon Online Ordering
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  • checkmark icon International Order
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Review History & Profile See full Rating history

Product & services pricing 6.44/10
Chance of future purchase: 6.86/10
Shipping & packaging: 7.50/10
Customer service: 5.05/10
Return/Replacement policy: 6.45/10
Click a star to Write a Review!
5/5
2018-05-16

Excellent product.

"Delivered on time. Excellent product."

Helpful Cool

5/5
2018-05-15

Good deals on my Insteon switches

"I grab several good deals on Insteon remote control modules. I replaced my X10 system which was not as reliable."

Helpful Cool

5/5
2018-05-14

A-1 Service

"Perfect packaging and on time delivery, Highly recomended. "

Helpful Cool

5/5
2018-05-13

good product with lower price

"good product with lower price"

Helpful Cool

5/5
2018-05-10

Exvellent service.

"Very satisfied with services."

Helpful Cool

4/5
2018-05-09

Insteon Security

"Bought 2 cameras, two door sensors and hub for reasonable price. Installation was fairly easy and all is working."

Helpful Cool

5/5
2018-05-09

Good fast service

"Good fast service. I ordered some inseon switches and they arrived in two days "

Helpful Cool

3/5
2018-05-09

Great products, support is degrading recently

"I've been purchasing from smarthome, (as a dealer) for years now because they have such a great product in Insteon. That said their communication with dealers and consumers is less than stellar as of late. Perhaps it is just the transition period through the new ownership but products that are advertised to exist aren't available or are inconsistently available, (i.e. color selection of custom keypad buttons or even just the color change kits).

Shipping options and fulfillment have also suffered. Again hopefully it is just a transitionary period but we went from being able to choose shipping method to now only having a single option and that option isn't defined. I don't get mail at my physical address so I need to know if something is shipping via USPS, UPS, or FedEx so that it doesn't get returned. This is not to mention that on occasion I need expedited shipping as a dealer and now that is no longer an option.

Lastly I know that you have to save money where you can but there really needs to be a US based support presence even if it is a tier 2 or 3 support level. Since those shipping options aren't available on the web it would be great if I could talk to somebody in fulfillment and send them a fedex or UPS label that they can just slap on the box at my cost. It shouldn't be this difficult to get a product.

Insteon products are by far a superior product to other lighting technologies but smartlabs really needs to get on board with communication with their customers about what products are coming or going and to keep the advertising consistent.
"

Helpful Cool

1/5
2018-05-08

absolutely awfull

"smart home is selling the pro hub despite the fact that it is not supported anymore by insteon and major features of the homekit app are disable and shows as "no response". This is beyond shameful. It is borderline fraudulent."

Helpful Cool

5/5
2018-05-07

Great!

"Needed a new hub after my old one died. Got it quick and it works like a champ. "

Helpful Cool

5/5
2018-05-06

Excellent

"Fast, smooth, glitch free!"

Helpful Cool

5/5
2018-05-06

good seller, quick shipping.

"good seller, quick shipping."

Helpful Cool

1/5
2018-05-05

No returns allowed

"Purchased a switch that was not compatible. Wnever used but was told cant return! Two emails to support went unanswered. Will not use again."

Helpful Cool

5/5
2018-05-01

GREAT

"BOUGHT MORE STUFF AND IT WAS DELIVERED ON TIME "

Helpful Cool

5/5
2018-05-01

Wired Door Chime unit

"Directions are not great, but figured out the processes and works great. Very Happy. "

Helpful Cool

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