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Stores > Smarthome
  • Smarthome
    • ADDRESS
      92606
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      9492210037129
      FAX
      n/a
    • SUPPORT EMAIL
      csc@smarthome.com
      SUPPORT PHONE
      18007627846

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.5/10 5.5/10
    Chance of future purchase: Rating 5.12/10 5.12/10
    Shipping & packaging: Rating 5.21/10 5.21/10
    Customer service: Rating 3.49/10 3.49/10
    Return/Replacement policy: Rating 4.7/10 4.7/10
Voice your opinion! Review Smarthome by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-14

great company to do biz with

"great product, fair price, fast ship!!"


No Avatar

Verified Customer
Rating 2/10
1/5
2018-02-14

Horrible experience.

"Really bad customer service and nobody answer the emails. If you ever decide to buy their products you will be by your own."


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Verified Customer
Rating 10/10
5/5
2018-02-13

Great service

"Received product within days of ordering... Great Service"


No Avatar

Verified Customer
Rating 8/10
4/5
2018-02-13

Nearly perfect!

"Priority shipping was 2 days late"


No Avatar

Verified Customer
Rating 2/10
1/5
2018-02-13

Customer service sucks at Smarthome

"If you love talking to India, getting a run-around, repeating your request dozens of times, having items backordered, then this is the place to shop! Outsourcing to overseas for your customer service is a really bad idea"


JuanBetancourt Perdomo's Avatar

Verified Customer
Rating 10/10
5/5
2018-02-13

excellent

"excellent company customer service is excellent "


No Avatar

Verified Customer
Rating 2/10
1/5
2018-02-13

One cam is not working properly

"I open case trouble 58937 but wayting no come back to the reparation . 1week "


No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-12

It got here on time.

"I ordered Thermostats and a relay. They all arrived promptly. I have not installed them yet."


No Avatar

Verified Customer
Rating 8/10
4/5
2018-02-12

Not As Advertised, but Still a Good Deal

"Smarthome broadcast an advertisement for a closeout deal on Insteon Cameras. It was a killer deal (maybe 60-70% off) so I grabbed one. Well, the next day I received an email that my order had been canceled because they were out of stock. The advertisement did say "subject to availability" but I think it would be better to just show the items out of stock when they run out, than to let the order go through, then cancel the order. However, they did give me a 50% off coupon and I found a similar camera. So it only cost me about $10-15 extra to get the Insteon camera I wanted.

Overall I would rate them as very good. They tried to make-it-right and the product was delivered in a few days and was as-described
"


No Avatar

Verified Customer
Rating 2/10
1/5
2018-02-12

As Horrible as it Can Get.

"First they ship me a dead out of the box camera, and then "customer support" hangs up on me."


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Verified Customer
Rating 10/10
5/5
2018-02-12

Easy and Fast

"Ordered some refurb cameras - got here fast and up working!"


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Verified Customer
Rating 4/10
2/5
2018-02-12

Refurbished Camers and hub

"I read comments of others about Insteon hibs and cameras. Smarthome had the cameras and hub for sale in a refurbished condition. Decided this would be a good and inexpensive way to start my security setup. The price was great. After three days of going thru the setup the cameras will not work thru in the wireless mode. Had an IT person try to get them to work in the wireless mode. No luck. I haven't decided to keep trying or to send them back."


No Avatar

Verified Customer
Rating 8/10
4/5
2018-02-12

Nice camera

"Can't use with alexa, though"


No Avatar

Verified Customer
Rating 6/10
3/5
2018-02-11

I hate smartpost, spam and constant emails.

"Smarthome was originally x10. You remember x10 the guys who sold terrible home automation and were notorious at spam? Well, that's mostly still true.

Put something into your cart, a day later you get the "you forgot" email. A day after that you get the "get 10% off" email and a few days later you get another coupon offer.

I've tried unsubscribing but it doesn't seem to work. While they are a good source for home automation products their practices are shady at best.

Lastly they use smartpost shipping. That's where they have UPS or Fed Ex pick teh item up but have teh post office do teh delivery. In my experience that just takes longer.
"

+ Read user comments

No Avatar

Verified Customer
Rating 10/10
5/5
2018-02-11

Easy!

"Simple process, arrived when expected "


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