Do not purchase from this online retailer!
"If for any reason you must make a return, you will be provided with no updates. I have been waiting for 5 weeks to obtain a refund for a pair of boots that were wrongly sized by the manufacturer. No one knows where my package is (I receive notice that USPS has created the label) and they have no idea regarding any refund. I even went through the return authorization and obtained the label from their website. Avoid at all costs!!"
Stolen my money
"This is a fake page, I ordered a jeans they took my money and cancel my order without ship it. Very disappointed!! Still waiting for my money back , they doesn’t care. The worst page to buy "
Terrible customer service!!
"I ordered 2 pairs of jeans in Oct of 17 and it took 2-3 weeks before I ever heard anything about the order as to when it would ship or anything, then when I finally received my order in the middle of Nov. there was only one pair of jeans in the bag. I have called and called and sent multiple emails from different email addresses and now May of 2018 I have still yet to hear from anyone or get ahold to anyone. I don't like complaining but I will never buy from again!"
Don't order from here.
"Ordered boots as a Christmas gift. They started falling apart after wearing them 3 times. Called to return them and was told I had to return at my own expense. Finally got a return shipping label and returned them. They emailed to say they received them and that my credit would show in 3 to 5 business days on my card. After day 7 I started emailing and finally my credit was done. 3 days later I get another email telling me my order is on back order and low and behold they recharged my credit card without my authorization. I called the next day after receiving the backordered status of the unauthorized charge and they told me it was to late to cancel the order which is not shipping until April 14th, three weeks from now. I have to now stop payment from my end so that they do not get paid. Talked to a supervisor and he was no help what so ever. I will never ever ever order from this place again. "
Very poor quality & terrible return policy
"I purchased my son a boys Cowboy Hardware jacket for Christmas. I washed it January 20 to prepare for rodeo on Jan 21 & the sleeve stitching was coming loose & zipper broke. When I called yesterday to request a exchange I was informed that there is no way to say my washer or dryer didn’t cause the defect & their return policy is in new condition & tags still attached. I informed the lady that I wash clothes every day & have not had issues with my washer or dryer tearing out clothes & jackets up. My son is terribly upset as he had been wanting that jacket. Our issue wasn’t just the jacket but my daughter ordered Twisted X shoes from them & they recredited the card without even telling her they didn’t have her shoes in stock. Will no longer purchase from Shepler’s! *** Purchase date in November 2017 but Exact date unknown.***"
Terrible Service, thiefs, unable to contact
"I order six items, the first three came within a couple of weeks. the last three I was waiting two months for. Once I finally cancelled my order they charged me again for the three order plus shipping and sent out two of the three items. Because the last two items were not over the $200 for cheap freight they charged me $50 freight even though I had already paid freight for the whole order which was over $200. They now will not contact me back in regards to being charged twice so basically they have stolen nearly $200 from me and will refuse to answer any of my emails.SCREW THEM!!"
Sheplers does not deserve even 1 star.
"Ordered boots before Christmas. After many calls to Sheplers, I cancelled the order. Next day, they shipped. Today, Day 27, boots arrived but one is defective. Not a little scratch but the inside, the last in footbed is broken. Difficult to print packing slip & their postage didn't work so had to call again. Finally, she said return postage was $10. Told her to waive that or else w/ all the problems. Said she would but not holding my breath. Do not shop here. Especially international people should skip it. After this hassle (probably 15 phone calls) I'd pay 50% more anywhere else. It's just amazing that you can tell a company to cancel an order and it ships the very next day. They are inviting a class action. "
If I could give them 0 stars I would.
"These guys are an absolute joke to deal with. My husband ordered me boots for Christmas on Dec 10th and they just arrived yesterday, Jan 3rd. They will never answer their phones and have the most horrible customer service. The boots got here and they are not the size they say they are. I am a 6 and these fit like a women’s 9 or 10. I’ve tried contacting them and have no luck. Save yourself time and money and always order through boot barn cause this company is ridiculous. "
"I purchased a coat for my son at Christmas. We ordered according to size chart. We need to re-order but cannot get anyone to answer. We have called for four days, emailed customer service, and left a number for a call back. We never received a response. This is the absolute worst customer service I have ever tried to deal with. Do not recommend anyone using the website. I have definitely learned a lesson since they have been paid and evidently do not care about their customers or the integrity of their company."
"I Ordered some boots for Christmas they said it would be here before Christmas with 2 day shipping but it's been over a week!!! I called them which took forever to get a hold of them!!! They said my order was back ordered and i wouldn't get it til Tuesday the day after Christmas! Still haven't got them. Soo disappointing! Wouldn't recommend getting anything from there. "
Worst customer service EVER!!
"I ordered some boots for my daughter 15 days prior to Christmas. After placing the order the web page said that I would get the boots on the 22nd of December. Nope!! Lies!! I kept checking the tracking number and it shows that they never even sent them!! I called my bank the money has been paid. I waited a few more days and called for hours non-stop..no luck there!! What a joke this place is!!! Finally after getting through to them the guy on the phone said it needed to call UPS...really!! I called UPS and they said it would not be delivered until after Christmas. I would NEVER do business with these people EVER!! You cant trust what they are saying as far as delivery... as of today we still have no boots....as much as you pay for a pair of boots the least they could do is make sure on their end that you get them on time!!!!"
"I blame myself for not reading the reviews- the positive reviews must be from employees. I ordered 2 pairs of socks for “next day delivery” on 12/8. Still haven’t gotten the email saying that they have been shipped, never got a reply email from the company and of course their customer services line rings “busy”. Not to mention my card has already been charged. I’ve learned my lesson the hard way- go ANYWHERE else!!!"
"I ordered two pairs of jeans from here. The order went through, nothing seemed to be a problem. Then I get an email saying my card was “declined” I was very confused, knowing there was plenty of money on my card. So I look at my card transactions, the money had went through plus an additional charge from the company that I still do not know what it was for, I asked them & they seemed very confused not knowing what the charge was for either. I believe they were trying to get more money from me, after I had already paid. They did say that they would ship out the jeans. I wanted them by Christmas, but don’t even know if I’ll get them by then. Anyways- I would go ANYWHERE else. This company will try to get extra money from you & the customer service doesn’t even seem to know what they’re talking about. Good luck! "
I don't recommend the store
"I ordered my items on website at sheples. It supposed to be delivered in 4_ 5 day because I paid extra for it . I was waiting 9 days to get it . But thats not the and of story . I got my cinch jeans but shirt was missing. Terrible costumers service .IT IS VERY HARD TO CONTACT SHEPLES. !!!!!.I DONT KNOW HOW THE STORY WOULD ENDED"
I absolutely would not order from this company!!
"I could go on and on but I won't bore you. I spent over an hour of my time over the process of a week trying to follow up on an order that never shipped.... they kept giving promises and not delivering on them, even involving the supervisor. When part of my order actually did arrive the box didn't even contain the items that the packing slip listed. VERY VERY upset. Their customer service argued with me about what I told them THEIR CUSTOMER service told me. Basically told me that what I was saying wasn't true. Please do not waste your time and energy."
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