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Blatant Price Gouging
"Small Dishwasher Part is $30 on Sears Parts Direct and will take up to 10 business days to reach me. The same part, with the same part number, $17 on Amazon and I will get it in three days. They claim its because its guaranteed to be from the manufacturer and comes with a warranty. It's a simple plastic part, you can see all of the components in the photo, there is no way it will make a bit of difference where I get it from. I can understand for complex parts, but an item with three plastic components should be LESS if coming from the manufacturer, as there are no middlemen involved! This is a blatant example of why dinosaurs like Sears are going under, if you can't keep up, get out of the game!"
"Purchased parts from Sears Parts direct, received email that the part would be shipped next day since I paid for expedite, 2 months later still no parts. Called, no response or on hold for hours. Was able to contact a CS rep through their website. First time CS rep said they are working on it and would contact me when ready, no response. 2nd time, same exact thing. Third time told them to cancel the order and refund my money, will see if I get a refund or will go through my bank to dispute the transaction. Worst company to deal with. No wonder Sears is going out of business!"
"Sears is **** now that they are Kmart.Called in to order a logic board for our range, oven will not work without the computer. I had found the part on Amazon and could have it Sunday, it was a Friday, but would prefer just picking it up at a store. Sears assured me it was in stock, just not in a local parts store, and I could have it Monday, they would beat Amazon's price for it and with express shipping it would be $20 less than Amazon.I said ok, and placed the order. Monday it didn't come. Tuesday didn't come, and called they didn't know anything. They do not stock any parts, they charge the credit card and then place an order with the manufacturer to drop ship the product to the customer.My part was ordered in September, and every couple days I would get an email update saying it will ship on a date 7 days out, until today's, which says the order has been delayed and there is no estimated ship date. They cannot cancel the order, the only option is to return the part to the store, when I receive it. Which is what will happen, as we do not need the part anymore, wife got a new range rather than dealing with trying to fix this one. We did NOT buy it from Sears, and likely will not buy anything from Sears again"
Now I know why Sears is going broke!!!
"I ordered a part for my Craftsman table saw on Sept. 25th of this year and received an email the next day telling me my order was being processed and should be shipped within 1-2 business days. 2 weeks later when I still had not received the part I phoned Sears customer service and was told the part was on back order.................(How a customer is told that a part that they do not have in stock will be shipped in 1-2 days is a mystery to me.) Then on Oct. 2oth I received a phone call from Sears Parts Direct telling me that the part I ordered had been received at their warehouse and again, it would be shipped in 1-2 business days and that I should receive it in 2-5 business days. On Oct 30th after still not receiving the part I again phoned customer service and was again told the part was back ordered. WHAT THE HELL?????? These poor people obviously have no idea what is going on. WORST CUSTOMER SERVICE EVER!!!!! NEVER AGAIN WILL I DEAL WITH SEARS PARTS DIRECT!!!!!!NOW I KNOW WHY SEARS IS GOING BROKE!!!!!!!"
Order went fine for an AC Electronic Control Board
"After reading all these negative reviews, I was really reluctant to order a piece for my broken down Air Conditioner. It was a COV30331508 Electronic Control Board that had burnt out on my LG AC unit. But the only other places I could buy this seemed either very dodgy or worse, were price gouging me for up to $100 for the piece. They were selling it for $67 which after taxes and shipping was $81.62. They had sent me a $10 discount code for registering with them so I took the risk and ordered the piece for $71.62. After they confirmed the order, they did not send me a tracking number even though it seemed they would. This made me worry but within two weeks the part was in the hands of the technician repairing my unit and my unit was functioning again. I felt I needed to write about this experience after seeing only 1 star negative ones, since it worked well for me. Unfortunately, they don't accept regular Sears discounts which are always plentiful and include free shipping but I still saved money versus the alternatives."
They lied to me and are stil;l lying!
"On 27 Sept, 2017, I ordered a STD 0216 seal for Sears air compressor over the internet. Part was said to be on B/OP till 16 O'17. Later, Sears said part was being prepared for shipment, A LIE as they now say part is still on B/O w/ NO projected date for arrival. Sears , according to Gelo (#20140 and supervisor Helga verified that part is on B/O BUT the sears Pars Online shows the part as IN STOCK. Suggest everyone be aware that this is how Sears treats people and find an alternative source for parts. Also, I suggest sucker who was charged by Sears for a MANDIDATED service call to install his now discontinued part pull the CC charge. "
BAD BAD BAD
"Today I experienced a whirl wind of an experience with their customer repair service. I was on the phone being transferred back and forth for a total of 4 different calls and a least 2 hours. Don't ever ask for a supervisor or manager because they apparently don't have a clue what that is or DON'T HAVE ONE!I will say that the help and information that I received from a gentleman from the parts department was above and beyond!!! It's crazy that from all the "information" that they "note" on a file and they can't tell me who I spoke with in the "parts" department that placed my order to Whirlpool. It's a wonder they are still in business!"
No parts despite Expidited delivery
"Ordered an in stock part for next day delivery by paying for expedited delivery. Part never arrived. Called several times over the following week, each time was told the part was about to ship. 8 days later, I got told that a problem with the ordering system meant my order was never processed. Asked for revised delivery date, was told unable to give one as did not know if supplier had part. Asked for refund, told I could not have one. Filed consumer dispute with credit card issuer. Avoid Sears at all costs. I should of read the thousands of on-line comments before ordering!"
Love this place
"DAN Sexton, our salesman, made this buying experience a good one"
I hope they go out of business. Want to file a lawsuit with me anyone?
"I have a 7 year old Kenmore Elite Dual Fuel range...the control panel went out on it. I called Sears Parts Direct-after finding a replacement part on their page for it...they told me that I needed to pay $89 for a 'technician' to come out and figure out what's wrong with it...the tech came...spent 3 minutes, ordered the part, billed me $277 and said the part would be in in a few business days...two days later, I get a call from Sears saying they don't make those parts anymore, that they are discontinued making those parts a while ago and that the person who made the appointment with me should have notified me of that. They refused to refund me the money for the part, insisting that the part was $89 and the remainder was for the technician...(by the way, the lady-who was from over seas and VERY difficult to understand-was named "Clifford") after numerous calls-still no resolution going on one month...still have a non-working 'boat anchor' aka oven...would NEVER EVER buy from Sears EVER again...if anyone would like to go in with me on a class action lawsuit...I am not the only one who has had this problem...(according to the reviews) email me @ email@example.com Sears ****. "
Do not rely on Sears PartsDirect for your order
"Sears PartsDirect website said the part was in stock and "in stock" items would ship in two business days; it's now been sixteen business days. I've checked the status of my order every few days and I've used their "chat" feature on three separate occasions. The first two "chats" resulted in Sears placing a 'rush' on the order to have it delivered within a few business days. The last "chat" was five business days ago which resulted in Sears saying their back end team was calling their vendor to check on the status of the order with a promise that I would hear from the Sears back end team by Wednesday (three business days ago); still no word from Sears. I caution anyone from relying on Sears. "
Inept please go out of business and die
"Ordered a belt for lawn mower 7/20/17. Shipped next day from eastern Pennsylvania arrived in Seneca Pennsylvania the 23rd at the UPS then tracking said it was handed over to USPS in Franklin PA. Today is the 27th and no part. Said it was delivered. My question is why did it take 7 days to cross pa and why would the UPS pass it to the USPS for delivery? Never heard of such bs. Will never order another thing from them. Its hardly a wonder why sears is closing. "
They take your $$, but deliver ziclh!
"Ordered a part from their website that was shown as being "in stock". Paid nearly $300.00 bucks for a part which was on backorder. Spent 2 and a half hours getting shuffled around in chat and then on the phone. I could not get anything but a busy signal when calling today to cancel the order. I had to do that in chat. But that is not all. Although the "chat person" from yesterday took my money and the extra for an expedited order, the person in the "chat" today told me it would be one to three days for their "support team" to review and decide if my non-existent, expedited delivery part order could be cancelled. Such a deal! I believe they run a bait and switch on their website. I checked today before trying to contact them and it still showed one of these in stock. The item is a repair item for a discontinued JVC Video camera. NO ONE has one in stock. I would imagine that JVC or one of their suppliers has one overseas, but there isn't one available to me in the US. I can see why Sears is having problems, and I would never send anyone to Sears Parts Direct. It is a sham."
WRONG PART ARRIVED was just the beginning.
"I went back to try to get the correct part but, they insisted the wrong part was the right part. So, they just refunded the part but, not the shipping! So, I investigated and found the correct part number and went back into the chat and this is the word for word on it: Thank you for choosing Sears Parts Direct. I will be your Parts Advisor, what parts may I order for you today?6:53 pm.Nora,Hi, Carl.You,HI.,how do I utilize my SYW points to make a purchse here?.Nora,Let me inform that..We do not have the option to redeem the points online. However, we can redeem the points and place the order for you.Let me help the order for you6:59 pm.You,I see. I received a wrong part and no one could find the part bu tjust refunded the money for the part but NOT the shipping. I found the correct part (AC-8000-30) for the HAIER AC unit. my phone for reference is 561-749-0894..,What can you doo for us?.Nora,One moment please.Let me check that for yo.you*.You,Also, this part is only $19.05 but yours is $27.14 (https(colon)//www(dot)encompassparts(dot)com/model/HAIHPN12XCM/2015_AND_LATER/_/Haier/HPN12XCM/12,000_Btu_Portable_Air_Conditioner).Nora,Just to confirm would you like me to place the order for Part #: AC-8000-30?7:05 pm.You,How much?.Nora,Price is $27.14..As your valued member, lets order the part for $23.07.You,So you wont price match and gie me free shipping due to the fact your firm messed up and could not find the part, refunded but neglected to refund the shipping on the wrng part?.Nora,I really understand your concern.You,Lets talk to a supervisor please.Nora,Let me go ahead and process the refund on shipping on previous order..Unfortunately Sears does not price match with any other sites however I have an alternate for the same..We have something similar called as loyalty program, so let me quickly go ahead and see if I can offer you a better price on the same part and there is an extra benefit for our members today and you will not be charged anything extra nor you need to sign up anything..You,k7:13 pm.Nora,Lets order the with free shipping and the part price will be$27.147:23 pm.You,?.Nora,Lets order the with free shipping and the part price will be$27.14.?*.Are we good to move ahead?.You,a MOMENT AGO YOU SAID "As your valued member, lets order the part for $23.07".Nora,Yes, we can do that.You,I'll go with $20.00 including shipping (and not bill Sears for the 1.5 hours research to find the correct part).Nora,One moment please. Let me check with my supervisor.Lets order the part for $20.00 excluding shipping.This is the best we can do on the order7:29 pm.You,a moment ago you said free shipping. What games do you have to play here. How much do you want to extract for shipping? $1.00?.Nora,As informed above we can honor free shipping or discount per order..We are unable to offer both free shipping and discount on same order.You,sooooo. how much for ship?.Nora,The shipping $7.99. We ship parts via UPS and it is a hassle free process7:34 pm.I have also checked this with my supervisor on this.This is the best we can honor on this part..You,Soooooooooooooooooooo, my choices are 1) $27.14 OR 2) $31.06 ---- ---- is this correct?.Nora,We can place the order for $27.99 including shipping.We really want to help you on this order.You,NOW a third price in the mix..Nora,$27.99 is nothing but the part price as $20.00+shipping $7.997:39 pm.You,This will really make a GOOD BLOG for SEARS..,SEARS BLOOPERS!!!!Your chat transcript will be sent to xxxxATgmail.com at the end of your chat..Nora,I would be happy to assist you with your search or question. Would you like to continue chatting with me?7:44 pm.You,No, I have a lead on it for $19.05 new including shipping..Nora,We are really sorry, we are unable to honor this price."
Men more group ll
"Only thing I can say is horrible. Worst customer service ever. Waited 30 minutes before someone helped me and then they couldn't find my transaction in the system. After talking to four customer service employees they were finally able to find my transaction only then to be told that the model number I had on the manual was not in the system and I would need to go back to the store. I decided to just give up and bought my grill from PC Richard. "