Quick and good service
"We had an urgent order which was prepared and delivered really fast to Norway. Responses by email were quick, informative and helpful. Would definitely recommend!"
“We are very happy we were able to get those parts all the way to Norway for you :) Thank you so much for your business!”
"We were facing serious a environmental problem and Santa Clara Systems came thru with the parts EXACTLY as they promised. Would I use them again - Absolutley! They had it in stock and shipped immediately and we received it when they promised. As much as I dislike saying it not all vendors can match their promise with their actions but Santa Clara did and I am confident they will again. THAT is what is critical to us when a process is 30% crippled and we need a part. Thank you for a job well done!"
“Thank you so much for your kind words! It's an honor for us to help our customers in their time of need and get them up and running again :)”
Kelly is the Best!
"One of my first go-to vendors! I know I can get my quotes back almost instantaeously! "
“Thank you so much! We are happy we can provide you with the quick service you need!”
"Quick response on quotes and good pricing."
“Thank you! We always try to provide our customers quick service and competitive prices :)”
"the prices are pretty good, they respond quickly, I've been satisfied so far with them"
“Thank you for the feedback! We strive to keep our service fast and affordable for our customers :)”
"They quote you same day for items, which is really helpful. Quick response time for emails and questions. "
“We are so happy we are able to provide you with the quick service you need! We appreciate your business!”
Don't sell to Santa Clara Systems, you won't get paid.
"We sent a list of parts we no longer used on Jan. 11, 2017. On Jan. 23 Santa Clara sent us a purchase order for the agreed upon price. On February 23, we sent them an invoice for the parts. We have contacted them several times about payment. We received 1 email stating that the person handling our account had been out of the office and would take care of payment. It is now April 18th and we can't get anyone to respond to phone messages or emails. I have requested to either pay the invoice or send our parts back. Still waiting on a response."
“Dear Sir,We apologize for the delay in regards to this matter. We have been in contact with you to discuss this and the issue – as of summer 2017 – has been resolved between us, with payment received on your end.This does not represent our standard for customer service and again we apologize in the delay.Thank you for your business.”
"The quotation was promptly sent to us and the price was right, but we finally did not purchase these items due to other reasons not related to Santa Clara Systems."
“Thank you lpbarillas, we work hard to ensure our customers are happy with the service they receive. I am sorry to hear that your purchase did not go through, please let us know what we can improve on. Your feedback is greatly appreciated. Thank you again.Julia McKinleyAccount Executive”
" Very helpful staff on the phone I had a couple hard to find time delay Relay's Santa Clara have them in stock for the best price "
“We are very grateful for the opportunity of serving you rstamper-32805. I am pleased to hear that you are happy with the service you received from Santa Clara Systems since we specialize in obsolete and hard to find parts. Thank you for your kind comment!Julia McKinleyAccount Executive”
"Responses to RFQ is very quick. This really helps us to reply to our customers very quickly as well.Thank you !!!"
“Thank YOU for sharing your feedback with us! We are grateful to have you as a customer and look forward to continuing business with you. Thank you again.Julia McKinleyAccount Executive”
"The system was very easy to use. Response was almost instant. The quote did take some time but that is understandable."
“Thank you sou_moua-81433, we work hard to ensure our customers are happy with the service they receive. Please continue to let us know what we are doing well and what we can improve on. Your feedback is greatly appreciated. Thank you again.Julia McKinleyAccount Executive”
"I don't remember the woman I spoke with but it sounded like I was interrupting her day"
“I appreciate that you took the time to leave this feedback and I am sorry to hear your experience was less than satisfactory. We use complaints or criticisms to improve our company to better serve our customers. Please feel free to contact our sale manager, K.C., personally so we can ascertain what had happened between yourself and our sales representative. You can reach her at 510-995-3398. Thank you again for your feedback, we will insure that you will have a more professional experience with us in the future.Julia McKinleyAccount Executive”
"Easy to work the website and find what I needed. The quote was sent quickly and the order process was straightforward."
“Thank you for your comment edward_hilton, your feedback is greatly appreciated. We work hard to ensure our customers are happy with the service they receive from our company. Please continue to let us know what we are doing well and what we can improve on. Thank you again.Julia McKinleyAccount Executive”
"Customer service was very courteous and the quote was presented within in minutes of my request."
“Thank you for being our valued customer, rbarney-28550. We are grateful for the opportunity of serving you and are pleased to hear that you are happy with the service you receive from Santa Clara Systems. Our team looks forward to continuing business with you :) Thank you again.Julia McKinleyAccount Executive”
"Santa Clara Systems sales staff always does an exceptional job."
“Thank you very much for your kind words. I will relay this positive comment to our sales team. We appreciate your business! Thank you again.Julia McKinleyAccount Executive”
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