• ADDRESS
    2060 N LOOP RD
    ALAMEDA, CA US
    94502
  •  
  • BUSINESS HOURS
    8AM to 7PM PST Monday through Friday. However we offer 24-hour emergency service.
    GENERAL PHONE
    (888) 450-0301
    FAX
    (510) 995-3398
  •  
  • SUPPORT EMAIL
    sales@santaclarasystems.com
    SUPPORT PHONE
    (888) 450-0301

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • checkmark icon COD
  • option not available Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • checkmark icon FedEx Ground
  • checkmark icon FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.75/10
Chance of future purchase: 8.75/10
Shipping & packaging: 8.75/10
Customer service: 10.00/10
Return/Replacement policy: 8.75/10
Click a star to Write a Review!
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Santa Clara Systems User
5/5
2018-05-15

Quick and good service

"We had an urgent order which was prepared and delivered really fast to Norway. Responses by email were quick, informative and helpful. Would definitely recommend!"

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted May-16-2018

“We are very happy we were able to get those parts all the way to Norway for you :) Thank you so much for your business!”


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Santa Clara Systems User
5/5
2018-05-06

As Advertised!

"We were facing serious a environmental problem and Santa Clara Systems came thru with the parts EXACTLY as they promised. Would I use them again - Absolutley! They had it in stock and shipped immediately and we received it when they promised. As much as I dislike saying it not all vendors can match their promise with their actions but Santa Clara did and I am confident they will again. THAT is what is critical to us when a process is 30% crippled and we need a part.
Thank you for a job well done!
"

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted May-07-2018

“Thank you so much for your kind words! It's an honor for us to help our customers in their time of need and get them up and running again :)”


5/5
2018-03-02

Kelly is the Best!

"One of my first go-to vendors! I know I can get my quotes back almost instantaeously! "

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Mar-02-2018

“Thank you so much! We are happy we can provide you with the quick service you need!”


5/5
2018-02-28

Quick response

"Quick response on quotes and good pricing."

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Feb-28-2018

“Thank you! We always try to provide our customers quick service and competitive prices :)”


5/5
2018-01-31

great service

"the prices are pretty good, they respond quickly, I've been satisfied so far with them"

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Feb-28-2018

“Thank you for the feedback! We strive to keep our service fast and affordable for our customers :)”


5/5
2018-01-30

fast service

"They quote you same day for items, which is really helpful. Quick response time for emails and questions. "

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Feb-28-2018

“We are so happy we are able to provide you with the quick service you need! We appreciate your business!”


1/5
2017-04-18

Don't sell to Santa Clara Systems, you won't get paid.

"We sent a list of parts we no longer used on Jan. 11, 2017. On Jan. 23 Santa Clara sent us a purchase order for the agreed upon price. On February 23, we sent them an invoice for the parts. We have contacted them several times about payment. We received 1 email stating that the person handling our account had been out of the office and would take care of payment. It is now April 18th and we can't get anyone to respond to phone messages or emails. I have requested to either pay the invoice or send our parts back. Still waiting on a response."

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Jan-30-2018

“Dear Sir,

We apologize for the delay in regards to this matter. We have been in contact with you to discuss this and the issue – as of summer 2017 – has been resolved between us, with payment received on your end.

This does not represent our standard for customer service and again we apologize in the delay.

Thank you for your business.”


4/5
2015-12-16

"The quotation was promptly sent to us and the price was right, but we finally did not purchase these items due to other reasons not related to Santa Clara Systems."

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Jan-06-2016

“Thank you lpbarillas, we work hard to ensure our customers are happy with the service they receive. I am sorry to hear that your purchase did not go through, please let us know what we can improve on. Your feedback is greatly appreciated. Thank you again.

Julia McKinley
Account Executive”


5/5
2015-10-29

" Very helpful staff on the phone I had a couple hard to find time delay Relay's Santa Clara have them in stock for the best price "

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Nov-13-2015

“We are very grateful for the opportunity of serving you rstamper-32805. I am pleased to hear that you are happy with the service you received from Santa Clara Systems since we specialize in obsolete and hard to find parts. Thank you for your kind comment!

Julia McKinley
Account Executive”


5/5
2015-10-28

"Responses to RFQ is very quick. This really helps us to reply to our customers very quickly as well.

Thank you !!!
"

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Nov-13-2015

“Thank YOU for sharing your feedback with us! We are grateful to have you as a customer and look forward to continuing business with you. Thank you again.

Julia McKinley
Account Executive”


5/5
2015-10-15

"The system was very easy to use. Response was almost instant. The quote did take some time but that is understandable."

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Nov-13-2015

“Thank you sou_moua-81433, we work hard to ensure our customers are happy with the service they receive. Please continue to let us know what we are doing well and what we can improve on. Your feedback is greatly appreciated. Thank you again.

Julia McKinley
Account Executive”


1/5
2015-10-01

"I don't remember the woman I spoke with but it sounded like I was interrupting her day"

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Nov-13-2015

“I appreciate that you took the time to leave this feedback and I am sorry to hear your experience was less than satisfactory. We use complaints or criticisms to improve our company to better serve our customers. Please feel free to contact our sale manager, K.C., personally so we can ascertain what had happened between yourself and our sales representative. You can reach her at 510-995-3398. Thank you again for your feedback, we will insure that you will have a more professional experience with us in the future.

Julia McKinley
Account Executive”


5/5
2015-09-29

"Easy to work the website and find what I needed. The quote was sent quickly and the order process was straightforward."

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Nov-13-2015

“Thank you for your comment edward_hilton, your feedback is greatly appreciated. We work hard to ensure our customers are happy with the service they receive from our company. Please continue to let us know what we are doing well and what we can improve on. Thank you again.

Julia McKinley
Account Executive”


5/5
2015-09-21

"Customer service was very courteous and the quote was presented within in minutes of my request."

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Nov-13-2015

“Thank you for being our valued customer, rbarney-28550. We are grateful for the opportunity of serving you and are pleased to hear that you are happy with the service you receive from Santa Clara Systems. Our team looks forward to continuing business with you :) Thank you again.

Julia McKinley
Account Executive”


5/5
2015-09-09

"Santa Clara Systems sales staff always does an exceptional job."

Helpful Cool
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Santa Clara Systems from Santa Clara Systems has responded
Posted Nov-09-2015

“Thank you very much for your kind words. I will relay this positive comment to our sales team. We appreciate your business! Thank you again.

Julia McKinley
Account Executive”


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