• ADDRESS
    07006
  •  
  • BUSINESS HOURS
    Mon - Fri 9:00 AM ~ 8:30 PM EST
    GENERAL PHONE
    1-800-627-4368
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    customerservice@samsungparts.com
    SUPPORT PHONE
    1-800-627-4368

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • checkmark icon PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • option not available Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 6.29/10
Chance of future purchase: 7.14/10
Shipping & packaging: 5/10
Customer service: 7.47/10
Return/Replacement policy: 5/10
Click a star to Write a Review!
4/5
2018-05-16

Easy breezy

"Finding the part was a little hard at first but when I figured it out it was easy."

Helpful Cool

1/5
2018-05-16

slow, useless and expensive

"Very difficult to see what parts are, show a diagram of where they go on the fridge. slow to use website. UPS are really expensive for postahe, must use cheaper options I HATE UPS!"

Helpful Cool

5/5
2018-05-16

Happy Customer

"I was delighted to find the part that I needed because I was told that it had
been discontinued. Buying on-line was easy!
"

Helpful Cool

5/5
2018-05-16

Samsung fan

"Ordered online, simple and easy, should be a model for other business. Own multiple Samsung products. "

Helpful Cool

5/5
2018-05-16

"Found my item quickly and check out was fast."

Helpful Cool

5/5
2018-05-16

Super Easy!

"Had an online chat with tech at Samsung help center. He gave me the information I needed to purchase a new water filter and manual for our new Samsung refrigerator. Experience was crazy easy! "

Helpful Cool

3/5
2018-05-16

Whatever Happen to Good Old Phone Support

"I called and wanted to place a order, but needed clarification on a part that I was ordering and I was told by the agent on the phone that she would have to open a case to have questions answered and that may take 2-3 business days to get a response. Rather than waiting for 3 days to get an answer I ordered both parts spending potentially an additional $7.00 - $$11.00. to make sure that one of the parts would work. ( DA61-08247A and DA61-08229A)"

Helpful Cool

3/5
2018-05-16

"After I put in my information, the system would not let me place the order because the shipping could not be determined. I had to completely exit and start over from the beginning. "

Helpful Cool

4/5
2018-05-16

Finally found it!

"Best buy where I bought the chrome Samsung did not have a replacement adapter, they gave the wrong phone number to inquire but with some help I finally got this taken care if thank you"

Helpful Cool

5/5
2018-05-16

WOW that was Easy

"This was a very nice way to get parts."

Helpful Cool

4/5
2018-05-16

Expensive Remote control

"Fast order, but expensive price"

Helpful Cool

5/5
2018-05-16

Tamika is my hero!

"On an earlier call the report said that my part was discontinued...
Not a big deal if you have spent the last 3 days renovating you kitchen/laundry! I called again and Tamika came to my rescue...sending me the replacement stacking kit and turning my tears of desperation to tears of joy and relief. This DIYer learned a lesson and is so very thankful for thoughtful customer service agents like Tamika!!
"

Helpful (1) Cool

4/5
2018-05-16

Great

"Change filter website runs easily"

Helpful Cool

3/5
2018-05-16

Poor Me

"Had the part I need ( I hope) very expensive."

Helpful Cool

5/5
2018-05-15

"easy ordering & part in stock"

Helpful Cool

Share SamsungParts / J & J International, Inc.'s store rating

SamsungParts / J & J International, Inc. is a Merchant Member! Learn more

SamsungParts / J & J International, Inc. is a merchant member
SamsungParts / J & J International, Inc. participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,438 merchant members.