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Stores > SamsungParts / J & J International, Inc.
  • SamsungParts /
    • ADDRESS
      07006
    •  
    • BUSINESS HOURS
      Mon - Fri 9:00 AM ~ 8:30 PM EST
      GENERAL PHONE
      1-973-226-4871
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@samsungparts.com
      SUPPORT PHONE
      1-800-627-4368

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.92/10 5.92/10
    Chance of future purchase: Rating 6.77/10 6.77/10
    Shipping & packaging: Rating 3.89/10 3.89/10
    Customer service: Rating 7.06/10 7.06/10
    Return/Replacement policy: Rating 3.44/10 3.44/10
Voice your opinion! Review SamsungParts / J & J International, Inc. by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-11-15

"easy to navigate -- easy to sign up"


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Verified Customer
Rating 4/10
2/5
2017-11-15

CHAT - non existant

"Not able to edit address line. Needed to c/o another name.
There is no customer CHAT available!
"

Rep reply posted Nov-16-2017

A rep from SamsungParts / J & J Inte, SamsungParts, has responded

“I can help you with address editing. All I need is your order number. Sorry about the chat feature. Working on upgrading the website for chat in the very near future.
Please contact me at uscharliea@samsungparts.com. Be glad to help.”


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Verified Customer
Rating 10/10
5/5
2017-11-15

This is a test review submitted from dev store

"This is a test review submitted from dev store"


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Verified Customer
Rating 4/10
2/5
2017-11-14

"Site was unavailable, locked up and hard to navigate- this was my main concern. Shipping charges were high. No place for promo codes.."

Rep reply posted Nov-16-2017

A rep from SamsungParts / J & J Inte, SamsungParts, has responded

“I am sorry for the website out host company had connection issues. The problem has been resolved. ”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-11-14

"Hard to find the product and no image on the website"

Rep reply posted Nov-16-2017

A rep from SamsungParts / J & J Inte, SamsungParts, has responded

“I would be happy to help you find the part you need. Sorry about the picture. Please e-mail me at uscharliea@samsungparts.com. I need your model number so I can pull up a parts list of the model.”


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Verified Customer
Rating 10/10
5/5
2017-11-14

Quick and easy!

"I tried to order this from Amazon and got the wrong part! "


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Verified Customer
Rating 8/10
4/5
2017-11-14

"Good experience. A little difficult to identify the proper part."


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Verified Customer
Rating 10/10
5/5
2017-11-14

no leg to stand on

"online chat very helpful and online store easy to manuver and use."


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Verified Customer
Rating 10/10
5/5
2017-11-14

Samsung sunshine

"Great customer service. I started out not knowing what to do and within 5 minutes the chat associate had the part I needed and was able to link me to the parts department. All very fast and easy. Oh, I love my washing machine too. "


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Verified Customer
Rating 6/10
3/5
2017-11-14

availability would be nice

"Your web design is very good. It would be nice to know if the product we are ordering is currently available instead of receiving a message that " the product you ordered may not be available for immediate shipment" because we have to inform our customer when we can repair their products.
"


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Verified Customer
Rating 8/10
4/5
2017-11-14

Group products together

"To make the shopping experience easier, try grouping products together. For example: if buying a tv stand, group the stand + all other parts together by tv type so it's easier for the buyer."


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Verified Customer
Rating 10/10
5/5
2017-11-14

Shipping cost more than the part

"Not excited that I just paid $6.75 standard shipping (USPS) on a $4.75 part that weighs a couple oz at most. I could have shipped this myself for WAY less, using the same USPS."


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Verified Customer
Rating 10/10
5/5
2017-11-14

"all went as oer plan==thanks"


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Verified Customer
Rating 10/10
5/5
2017-11-14

Hope it's Dog proof

"My Lab puppy used the remote as a chew toy. Went to Samsung, they had replacement in stock at a fair price."


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Verified Customer
Rating 6/10
3/5
2017-11-13

"Just ordered for first time - no real experience
"


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