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Stores > SamsungParts / J & J International, Inc.
  • SamsungParts /
    • ADDRESS
      07006
    •  
    • BUSINESS HOURS
      Mon - Fri 9:00 AM ~ 8:30 PM EST
      GENERAL PHONE
      1-800-627-4368
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@samsungparts.com
      SUPPORT PHONE
      1-800-627-4368

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • checkmark icon PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.19/10 6.19/10
    Chance of future purchase: Rating 7.01/10 7.01/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 7.34/10 7.34/10
    Return/Replacement policy: Rating 3.33/10 3.33/10
Voice your opinion! Review SamsungParts / J & J International, Inc. by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2018-02-14

Screwed by screws

"$1.99 per screw seems to be a lot of money....."


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Verified Customer
Rating 10/10
5/5
2018-02-14

quick and easy

"i got the link to the exact item i needed from Samsung support chat. 2 mons later its on its way. Perfect!"


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Verified Customer
Rating 8/10
4/5
2018-02-14

Easy to use but overpriced

"I took the Samsung TV screw I needed to Home Depot. After more than 10 minutes with an associate helping look through hundreds and hundreds of screws they have, there was no match. We figured Samsung manufactured their own unique screw for the TV. What would have cost me $1.60 if I bought 4 standard screws of similar size, cost me $12.55 online, and will take several days to get here."


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Verified Customer
Rating 10/10
5/5
2018-02-14

quick service

"cheap products one site for Samsung "


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Verified Customer
Rating 8/10
4/5
2018-02-14

Find the remote

"it was satisfactory once I found the right person."


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Verified Customer
Rating 10/10
5/5
2018-02-14

"Order went fine, I foun what I needed."


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Verified Customer
Rating 8/10
4/5
2018-02-14

Samsung parts review

"Site is sort of confusing as it does not recognize the parts as identified in owners manual but they did have the part I needed and the price seemed fair as the part I was promised from Samsung Warranty Support never showed up I purchased two since it leaked after taking lid off filter to clean as stated in manual. Nothing appears wrong and it will only go in one was but after 6 attempts it still leaked."


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Verified Customer
Rating 4/10
2/5
2018-02-14

Ordering system is screwed up !!!

"I had to try 5 times to get an order to go through to completion. Three times using Paypal and 2 times using a credit card. So if you end up with 5 orders from me for a manual for my TV, please cancel 4 of them...!!!"


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Verified Customer
Rating 10/10
5/5
2018-02-14

Got what I needed

"After a shaky start on Chat I finally got connected to Ratna who found the part I needed for my refrigerator freezer"


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Verified Customer
Rating 10/10
5/5
2018-02-14

"Simple and easy to find the part that I needed."


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Verified Customer
Rating 10/10
5/5
2018-02-14

"Short and to the point. Only took a couple of minutes to get the information that I needed."


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Verified Customer
Rating 10/10
5/5
2018-02-14

Worth the Chat

"Great service. Very Helpful"


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Verified Customer
Rating 10/10
5/5
2018-02-13

Thank You

"Very fast and dependable reliable"


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Verified Customer
Rating 10/10
5/5
2018-02-13

"Good except shipping cost is high"


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Verified Customer
Rating 10/10
5/5
2018-02-13

Satisfied customer

"Easy browsing, parts needed in stock. Ships to Puerto Rico unlike other sellers. Very satisfied."


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