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Stores > SVideo.com (aka: RioWave.net; formerly VideoWave)
  • SVideo.com  (ak

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review SVideo.com (aka: RioWave.net; formerly VideoWave) by clicking a star below.
Rating 2/10

"Item did not work. Returned it right away. Once it was returned I did not get a refund, and they did not respond. Luckily I got tracking, and was able to file a dispute with paypal."

Rating 10/10

"I've done several orders from svideo.com and they've exceeded my expectations. On one occasion they were out of the length i ordered and they immediately emailed me informing me that it was out of stock however they were able to offer the same chord but longer at the same price!! Great place to order cables!!"

Rating 10/10

"Ordered 2 right angle DVI adapters to test out on our Raven computer cases where the video card outputs are at the top of the case. Received exactly what I order in a reasonable amount of time. Now am ordering 12 more or the same."

Rating 10/10

"Ordered a 6 pin to 4 pin cable, they shipped very fast and it was at my office within three days! Extremely fast shipping department-so be sure your ordering the correct cable before hitting the buy button.
I recommend them very highly for price, and shipping time.

Rating 10/10

"I have ordered two adapter cables from SVideo. Each time the cable came very quickly and worked perfectly. The cables are well put together and flexible. I highly recommend SVideo for cables and for other adapters. I will definitely be looking at SVideo first if/when I need another electronic connector."

Rating 2/10

"DO NOT BUY FROM THESE GUYS!!! I ordered a 7-pin to 4-pin s-video cable on Jan. 27th from these crooks. Within minutes I realized I needed a rare 9-pin to 4-pin s-video instead, my mistake. I canceled the order immediately but like other people complained, and in the same exact wording, they said that the shipping dept. didn't get the cancel order until after shipping. Yeah right!! So I shipped it right back to them for a refund in the same package and to the same address. They never refunded my money because they said that they never got it. My return address was on it and I used extra postage. When I e-mailed them they ignored me. They wouldn't even return e-mails about the return until I got kind of nasty with them!!! These guys are crooks and shouldn't be trusted. If I knew they changed their company name so many times I would have been suspicious and never ordered from them! I suspect any positive reviews they receive may be flukes or just them posing as customers. Zero stars! Next stop- better business bureau!!...[UPDATE- After posting this review and copying the link to S-video.com they refunded my money.]"

Rating 10/10


Rating 6/10

"I ordered on Sunday and had my order here on Wednesday. So it was fast...but not EXACTLY what I ordered. I ordered a 3 RCA to 1 S-Video/1 mini-stereo cable. What I got was a 3 RCA to 1 RCA/1 mini-stereo cable plus an RCA-to-S-Video adapter. Functionally equivalent, but not what I expected/desired."

Rating 2/10

"The product I ordered said it was in stock and would ship the same day. Turns out they were out of stock and would take weeks to receive. Their website looks like it was created by a 5-year old and obviously is not accurate!"

Rating 10/10

"These guys are fantastic and the product is great too. I ordered a long s-video cable. It came in two days with free shipping. It turned out I made a mistake. I called and was given advice on the correct cable Return was no hassle, and the right cable was in my hands 2 days later again with no shipping charge. The cable worked well for my long run per the advice. Oh yes, one end of the cable wsa modified for me at no charge. How much better can it get?"

Rating 10/10

"Very helpful tech response via e-mail (before I bought anything), they shipped my purchase quickly, and it was as described. Excellent overall."

Rating 10/10

"Have ordered from them 3 times now, each time the shipping was fast and free. The prices are quite low for everything I've bought there. Couldn't be happier and recommend them without hesitation. They even have a skype id to call if you have a problem."

Rating 10/10

"Very Pleased with the order from this store. I ordered a avideo cable and got it on time. "

No Avatar

Rating 10/10

"I purchased a "Universal PC to TV Package" from SVideo.com. It shipped in two days later and arrived just fine. However, for some reason when using it I was getting a little hum in the audio.
I was worried I was going to have send it back or something. I didn't report this right away, but when I eventually did I got a very prompt reply and they told me that they were sending me out a replacement audio cable to fix it, even without my asking. I'm waiting for the new cable, but have to say I'm very happy with the service based on everything so far.
Update: I just wanted to note I did receive the new cable as promised.

Rating 6/10

"UPDATE: As of 10:47pm I received this email from Tech Support:

Sorry, looks like our Order Dept. did not see your request to cancel this order and, of course, we shipped it.

Please note, even though we shipped it, you do not have to return it, we will process the refund on Monday.

We really want you to be a satisfied customer!
I consider the matter closed and have revised my review. For the sake of history, here is the original ordeal:

I placed an order at 12:42am. By 12:52am (only 10 minutes later, the same day) I had sent an email requesting that my order be canceled. My email was ignored.

I sent another email at 9:53pm (same day) to confirm that my order had indeed been canceled as per my timely request. Only four minutes later at 9:57pm I received an email confirming that my order had been shipped.

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