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Stores > Rugs.ca
  • Rugs.ca Rugs.ca Elite Status
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.51/10 8.51/10
    Chance of future purchase: Rating 8.79/10 8.79/10
    Shipping & packaging: Rating 8.93/10 8.93/10
    Customer service: Rating 8.46/10 8.46/10
    Return/Replacement policy: Rating 7.69/10 7.69/10
Voice your opinion! Review Rugs.ca by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-13

"Great rugs and wonderful customer service! "


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Verified Customer
Rating 10/10
5/5
2017-12-13

Very happy

"Great rugs, great customer service. Online photography true to colour; rugs arrived looking exactly as shown. No surprises, very happy. "


SusanCyr's Avatar

Verified Customer
Rating 10/10
5/5
2017-12-13

Good quality and great price!

"I ordered 2, 4'x6' identical carpets and when they arrived they were exactly as shown on the website. Found that they flattened out quickly and fit our space perfectly. Arrived 1 week earlier than expected. Two thumbs up!"


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Verified Customer
Rating 10/10
5/5
2017-12-13

Efficient

"Everything was as it was expected to be, product quality, sizes and delivery. I had written an email to the company and it was answered in a timely manner."


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Verified Customer
Rating 10/10
5/5
2017-12-13

awesome

"rugs arrived on time and were just as advertised"


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Verified Customer
Rating 10/10
5/5
2017-12-13

Quick delivery and Rug was true to picture.

"Quick delivery and Rug was true to picture."


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Verified Customer
Rating 8/10
4/5
2017-12-13

first time shopper

"The site was easy to use and the rugs were great."


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Verified Customer
Rating 8/10
4/5
2017-12-13

amazing

"easiest purchase I have ever made , quality is better than expected ,and the rug arrived early .
thank you
"


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Verified Customer
Rating 10/10
5/5
2017-12-13

Area rug

"Delivered in promised time. Excellent custimer service and quality product. Thanks"


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Verified Customer
Rating 6/10
3/5
2017-12-13

Rug was good. Delivery was delayed.

"After ordering the rug, I did not get a delivery confirmation. It wasn't clear if they sent out tracking info or if we just had to wait for the rug to show up. After 5 days I called them and they said the order had not been shipped due to the volume of orders during the holiday season. He changed the status and I received a Fedex shipping notification later that day. It arrived 5 business days after this was done. It seemed like someone had forgotten to move the order from "paid" to "ship" in the first instance. Led me to wonder if rugs.ca was a fake website! Thankfully it isn't. The rug arrived in good condition. Colour and texture were as described. Overall good quality and great price!"


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Verified Customer
Rating 10/10
5/5
2017-12-13

Extremely happy

"Took a little longer to deliver than I expected (I’m on Vancouver Island) but I am extremely happy with this runner - great quality, excellent value, looks exactly like the online photo, beautiful in the hallway. Came rolled, not folded, and lay flat after a day or so. I had ordered a rug initially from Wayfair - then got a response from them THREE DAYS LATER saying it was out of stock (a common complaint about Wayfair, I’ve heard). Was very happy to find this runner on rugs.ca that I like even better and for substantially less money than Wayfair! I would definitely order from rugs.ca again."


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Verified Customer
Rating 8/10
4/5
2017-12-13

Very good but delivery.....

"Shipping waybill had incomplete information though Took an extrea 5 days for me to call fedex to see why they had a failed attempt..."


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Verified Customer
Rating 10/10
5/5
2017-12-13

Perfect

"Carpet arrived fairly quickly and is exactly the same as pictures.
Very good quality.
"


BeverlyMah's Avatar

Verified Customer
Rating 10/10
5/5
2017-12-12

Impressed!

"Great customer service and tracking. Although I made a mistake on my order, Rugs.com customer service was responsive and fair. I will definitely order again. This was my first time ordering (and I rarely order online in case of a problem) and I would feel comfortable to do so again with Rugs.com."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-12

Carpet

"I was very pleased with the service, the delivery, the updates, and the carpet ordered. I'd definitely order from Rugs.ca again. "


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