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5,847 reviews
9.30 / 10
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Review History & Profile See full Rating history

Product & services pricing 8.68/10
Chance of future purchase: 8.89/10
Shipping & packaging: 9.16/10
Customer service: 8.64/10
Return/Replacement policy: 8.29/10
Click a star to Write a Review!
2/5
2018-05-23

Very Disappointed

"The rug was very different from the pictures. My mother, husband and I, all found the quality to be very poor. The rug itself is very lightweight. I didn't realize I would be shipping to a US address--we are in Canada. To me, if a website ends in 'ca,' it means Canadian! Maybe that was my fault. Customer service was helpful and polite. Phonecalls were answered quickly. One agent offered $75 CAD refund if we kept the rug. Another agent offered a lower amount later if we chose to keep it. I ended up spending $90 CAD shipping a rug priced at $280 CAD.
The rug was not pleasing to look at. It was not rough to the touch, but not very soft either, because of the poor quality.
Yes, it is more beige and very light in colour. The reviews are accurate about the colour. Overall, just a bad experience!
"

Helpful Cool

5/5
2018-05-23

Great rug

"The carpet we purchased was exactly as pictured and arrived quickly.
Excellent service
"

Helpful Cool

5/5
2018-05-23

Great purchase !

"Great purchase ! I will definitely buy again from Rugs.ca"

Helpful Cool

5/5
2018-05-23

Tribal runner

"I was very happy with the rug. It’s beautiful sand more tha. I would have expected for the price"

Helpful Cool

5/5
2018-05-23

Awsome

"Great price great product!"

Helpful Cool

5/5
2018-05-22

Very Good Rugs and very good customer service .

"Very good rugs and so much cheaper price
I order 5 rugs from rugs.ca
"

Helpful Cool

5/5
2018-05-22

"Very prompt service and great product."

Helpful Cool

5/5
2018-05-22

Excellent

"Came so quickly & looks so great!"

Helpful Cool

5/5
2018-05-22

Beautiful runner excellent service

"Very happy with this item"

Helpful Cool

5/5
2018-05-22

Very satisfied customer

"Our new rug arrived very quickly and it was as ordered. We are thrilled with how it looks in our house and we would order from Rugs.ca again"

Helpful Cool

1/5
2018-05-22

Purchase rejected after payment

"Purchasing the rug did not work out. I was charged, got refunded 3 days later, and was advised to use Paypal instead of my credit card. This payment option was not offered though when I tried again. I have since decided not to use rugs.ca and was worried that it was a scam."

Helpful Cool

5/5
2018-05-22

Love my rug

"I purchased a dhurrie rug from rugs.ca for the first time this month. It's gorgeous! The rug is exactly as it appeared in the photo. Rugs.ca delivered it in a short amount of time, nicely wrapped and in perfect condition. I would highly recommend using them, and would happily do so again if I had the need. "

Helpful Cool

5/5
2018-05-22

Excellent service

"Timely and prompt service. Rug was received in excellent condition."

Helpful Cool

5/5
2018-05-22

Sweetness

"Easy delivery...great rug. Made the practice place look like gold."

Helpful Cool

5/5
2018-05-22

"prompt and courteous! Thank you!"

Helpful Cool

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