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Stores > Rugs USA
  • Rugs USA Rugs USA Elite Status
    • ADDRESS
      8 Santa Fe Way
      Cranbury, NJ US
      08512
    •  
    • BUSINESS HOURS
      Monday through Friday 9:00 am-11:00 pm EST. Saturdays 10:00 am - 5:00 pm.
      GENERAL PHONE
      609-447-4515
      FAX
      800-681-8138
    • SUPPORT EMAIL
      info@rugsusa.com
      SUPPORT PHONE
      609-447-4515

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • checkmark icon Apple Pay
    • checkmark icon PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.29/10 9.29/10
    Chance of future purchase: Rating 9.40/10 9.40/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 9.01/10 9.01/10
    Return/Replacement policy: Rating 2.50/10 2.50/10
Voice your opinion! Review Rugs USA by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-11-15

Catchy title for my review!

"So far every thing has been great! Thanks for all you do!"


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Verified Customer
Rating 8/10
4/5
2017-11-15

Affordable and beautiful

"Multiple purchases, all were affordable and beautiful. "


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Verified Customer
Rating 10/10
5/5
2017-11-15

"FOUND THE RUG I LIKE AND THEY GAVE ME A PROMO CODE!
SO EXCITED TO GET THE RUG!
"


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Verified Customer
Rating 10/10
5/5
2017-11-15

Great Selection and Great Prices

"I just bought a 9X12 rug for my screened porch for $210! It looks like it came from West Elm, but I didn't spend $800 like I would have on that website. Free shipping is a bonus! Can't wait to get the rug."


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Verified Customer
Rating 10/10
5/5
2017-11-15

X

"Good selection and pricing. "


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Verified Customer
Rating 10/10
5/5
2017-11-15

Obsessed with rugsusa!

"I’ve had nothing but great experiences with this company! Highly recommend!"


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Verified Customer
Rating 2/10
1/5
2017-11-15

GREAT RUGS! Customer service HORRIBLE

"No answer at CUSTOMER SERVICE
RECEIVED A USED RUG,, crammed in a package!! Told had to pay to return shipping !!!
Purchased another RUG,, RETURNED IN LESS THAN A WEEK,, CHARGED FOR SHIPPING!!! This rug was just wrong size and color,, NOTTTTT USED LIKE THE 450 one purchased that had debris and bug legs and crammed in a bag!!! WHY? Should I️ have to pay for return shipping !!!
Tried to call customer service NOOOO ANSWER. CALLED again !! NOOOO ANSWER!!!! Again called NOOO ANSWER!! Called AAAAGAIN NOOOOO ANSWER!!!
"


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Verified Customer
Rating 10/10
5/5
2017-11-15

Fantabulous rugs

"Rugs USA has the most beautiful rugs of ALL kinds. I love the animal prints the jutes. My house has many including on the patio."


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Verified Customer
Rating 10/10
5/5
2017-11-15

Happy dog days

"I liked the selection of rugs, very impressive"


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Verified Customer
Rating 10/10
5/5
2017-11-15

Love site

"There were so many options to choose from. Finally picked the perfect rug I believe, can't wait till it gets here. This isn't my first and won't be the last."


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Verified Customer
Rating 8/10
4/5
2017-11-15

Happy to buy with RUGUSA

"This is the first time i bought and even after google search, for the same rug, same quality, and better service (delivery in 3 days), this is the best offer I found! If I'm happy of the product, for sure, I will buy more things really quickly!"


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Verified Customer
Rating 10/10
5/5
2017-11-14

Amazing love that you can photo shop any rug into a picture of the desired room!!

"I always have a great experience with rugs USA"


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Verified Customer
Rating 10/10
5/5
2017-11-14

"good experience. affordable prices. "


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Verified Customer
Rating 8/10
4/5
2017-11-14

"It was easy to use and I like the pictures, reviews and prices. "


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Verified Customer
Rating 10/10
5/5
2017-11-14

"This is my third rug purchased from RUGSUSA. I won't shop anywhere else! The prices are reasonable and it's delivered right to your door for free! "


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Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,466 merchant members.