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Worst costumer service of any online retailer.
"Ordered 4 o2 sensors, I opened the package of one to inspect and verify that it is the same fit. It was not even the same receptacle, I would have had to butcher my o2 sensor wires and reuse the receptacle for the o2 sensor to work. I proceeded to attempt a refund and it got declined because the package was opened. This company needs PHONE support. "
Ripped off my son
"My son ordered parts from these ****. He tried to cancel within 7 hours. They refused. They said that "parts have been shipped" within 7 hours???! And to boot your gunna charge my 18 year old son to ship parts back, that we clearly said we did not need. My son is out 254 dollars. Which are shipping costs. The parts were only 95 dollars. I can not believe that you are still in business. I filed a complaint with the Michigan Attorney General. Here is the complaint #: 2018-cp03071752690-A. I also filed a complaint with the Federal Trade Commission. This is ****. If anyone else has had issues with these **** please email me: firstname.lastname@example.org. How do you sleep at night knowing that you take your customers money? I have a friend that owns a body shop. He will no longer use you guys. I will be visiting all body shops within a 50 mile radius to make sure you dont get business from this neck of the woods. And I have also filed complaints with the Better Business Bureau in my state along with Michigan's BBB. Im not hiding behind a keyboard. Email me if you have balls to do so. Dianna Mota. This is the ticket number that was given to me in regards to cancelling: 103597214"
"My company ordered a transmission and it was lost in shipping. To my surprise they do not have a customer service department. I have know way to get a hold of them and my credit card has been charged. The shipping company they used R&L stated they do not currently know where my transmission is and are trying to locate it. I understand that things happen and things do not always go perfectly. It is unacceptable to lose a transmission and have no way to contact the company. I will never use Rock Auto again. if zero stars were an option that's what they would receive"
They have the cheapest prices, but they have zero customer service
"Long Story Short - I ordered using their select-a-part system, and they sent the wrong part (paid $35 shipping). Went through their horrible online (designed by Satan himself) return process, and I have to pay return shipping for their mistake (another $28). Then, they were supposed to refund me $127.67 and I only got $100.94.I have used them for over 5 years because their prices are the best...but they are the best because they don't pay someone to answer the phone...or conduct live chat...or do anything to take care of the customer. Buyer Beware."
Wait til next year.
"I've had good success in the past but I guess I'll just have to wait until next year.After going through all the research and ordering process up pops mastercard securecode asking for the expiration date of the card which happens to be 11/18.Unfortunately 2018 is not one of the options so I guess I can wait until I get a new card or buy elsewhere."
Sent me used parts. Horrible service
"Terrible customer service! Sent me used parts. One box arrived ripped open and damaged with items missing. Customer services denies this even though I sent pictures. Won’t refund my money in the missing items won’t take back the obviously been installed before part they sent me. Will never buy there again!"
"WTF! How do you send bad parts 2times in a row? I ordered the first one, it was bad. Then I send it back and get another one.. And it does the same exact thing. I am sooo **** off. Especially because there's no one to talk to about the issue. Very poor business. "
Do not buy! Beware!
"I purchased an engine for my Dodge. Replaced everything but the intake. No one offers an intake for it. So that was thourowly cleaned out. Got it in, and right on start up the engine was smoking like crazy. Put in a claim. Tech called and told me to run it. His exact words. Said it was most likely a lazy lifter. Ran it for 5000 miles and it blew. Factory says (of course) it was foreign debris from me and was my fault. But I know that isn't possible since I went way above and beyond to keep that from happening. They shipped it with debris in the head. And now I'm out the 3k for the motor. And a grand to the shop for pulling it. Not to mention down a truck again. Rockauto will do nothing for me here. "
My 5 year old gives more intellegent responses
"Asked the exact same very specific question about a part number. Got three di\fferent canned responses all of which referred me to click on some link, that had no answer. And then they closed my case becasue they couldnt find an answer and started kicking back my emails. What a joke this customer service is. "
Incorrect part and they void return
"Never buy from Rockauto.com , I have been a customer for a while but never had to return since items were consumables. I just order a brake rotor and got a Bosch brand, it was too big in diameter (11.2" vs 10.25"). Can't talk to anyone they hide behind their website return forms with Q&A. They just declined it since I tried to install it to find does not fit. There is not customer support phone # and clearly state that on they main #."
Very poor customer service
"I get that RockAuto is a budget middle-man, but their customer service practices are horrible. After buying parts from them for years with no issues, I finally got a part that was incorrectly listed as compatible on their website. They refused to accept that they had a mistake even thought I showed them multiple examples of other websites listing a different sized vehicle for my car. So, they get to lose a loyal customer of several years over $15 of parts.You can use them and save a bit of money but if anything goes wrong their policy is to screw the customers."
Worst online experience in the last 15 years
"No customer service available. "
Customer service is horrible
"I have a 2005 BMW X3. I ordered new lower control arms forward and rearward and new ball joints. Upon installing the new parts the lock nut for the ball joint would not seat correctly engaging the nylon lock washer. I tried calling but there is no person to talk to you have to email only. Ughhh. So I found all the parts locally and drove to go get them. Upon getting back home I realized that the problem was the control arm was updated and now thicker than the original. So there is an updated ball joint. Rock Auto obviously didn’t know that but they should have it was updated in 2010. I asked for a full refund of shipping since I had paid for express service so I could be sure and have the parts but they said they would only refund shipping on the parts I am returning. That is not good customer service in my opinion. I would not recommend them due to inaccuracy and not being able to talk to someone when there is an issue. "
Love Rock auto!
"Im not usually one to author reviews. I don't have time for this crap. However, I gotta say I've made lots of purchases online and am never as pleased as I am with rock auto! Great pricing, great parts selection, and always on point when it comes to packaging! Thanks gang!-Austin Gdisis "
Garbage customer service. No longer have real people you can talk to.
"Rockauto used to be good a couple of years ago, but now has become a faceless company with no person to person interaction, with the goal of taking your money, sending crap parts and saying "too bad"."