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Stores > Ritz Camera
  • Ritz Camera Ritz Camera Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      07660
    •  
    • BUSINESS HOURS
      Monday - Thursday: 9:00 am - 6 pm EST | Friday: 9:00 - 2pm EST | Saturday - Sunday - CLOSED
      GENERAL PHONE
      1-855-622-7489
      FAX
      n/a
    • SUPPORT EMAIL
      customerservice@ritzcamera.com
      SUPPORT PHONE
      1-855-622-7489

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.70/10 8.70/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 0.42/10 0.42/10
    Customer service: Rating 7.57/10 7.57/10
    Return/Replacement policy: Rating 2.00/10 2.00/10
Voice your opinion! Review Ritz Camera by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-09

First Time Buyer of difficult to find MicroSD for Inspire 2

"Very quick if you do the correct search on Google."


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Verified Customer
Rating 6/10
3/5
2018-01-08

Oh Well

"I needed to cancel an order and re-order. Waiting 30 minutes on phone before someone answered. Order was cancelled but I couldn't re-order on-line....seems to me that you could order on-line."


Rating 4/10
2/5
2018-01-05

Poor customer service

"I ordered a Canon camera, and lens on December 28th. I paid for next day air delivery. Got an email notice on Jan 3rd, that the order was shipped. However the tracking number shows that it is waiting on UPS. Called UPS to find out a delivery time, and they said they never got a notice to pick it up. Called Ritz customer service, they were not in due to weather. Called back on Jan 5th and was told by customer service, that UPS would pick it up that afternoon, but I would get it either on the 6th, or 8th. Checked UPS later and was told that they still haven't notified them to pick it up. Called customer service, and they closed at 1:00pm. Sent an email asking if they were going to refund my next day air charge, they replied we will discuss it with their customer service staff. I have never experienced such unprofessional acts, and poor service from a company. Will never purchase anything from them again. I called their corporate office on the 4th &5th, but no one would answer the phone. "


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Verified Customer
Rating 10/10
5/5
2018-01-04

Great price, looking forward to doing business again.

"Had the best price by far, very happy."


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Verified Customer
Rating 10/10
5/5
2018-01-01

Cameras

"This is the second camera I've ordered from Ritz. I had a good experience with the cost and performance of my Nikon D750 and look forward to the Fujifilm X-T20."


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Verified Customer
Rating 10/10
5/5
2017-12-27

.

"................................................"


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Verified Customer
Rating 10/10
5/5
2017-12-26

Can’t wait to get my canera

"I had a good experience using the Ritz camera website. It was quick and easy. The prices were competitive. Thanks!"


DaveMuller's Avatar

Verified Customer
Rating 4/10
2/5
2017-12-26

Still waiting...

"A week later, still waiting on indication the items ordered have shipped. Ordered 12/26, website now showing delivery slated for 1/8. I’ll likely return to ordering from Adorama and B&H, which have always been reliable and quick."


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Verified Customer
Rating 8/10
4/5
2017-12-20

Picture This Photo Supplies

"You hs rhw irwm I hCW VWWN TRYINGTO FIND."


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Verified Customer
Rating 8/10
4/5
2017-12-19

Website frustration

"The website checkoutexperience was very frustration. Would not register my shipping address, which was different from my billing address. Had to use PayPal to get it to work!"


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Verified Customer
Rating 10/10
5/5
2017-12-15

Christmas goodies

"Hard to find a good AF telephoto lens for less than $1000.00. This Teleconvertor actually accomplishes what I need for a quarter of the price. Will convert my Nikon 70mm - 200mm to a max focal length of 400mm."


Rating 2/10
1/5
2017-12-14

Be ware of such crappy service.

"Pathetic option if your looking for camera. They always have wrong deals to capture user data. I feel like their collecting data with tempted deals and sell it to other marketers.
Order gets canceled with reason of system error and even after reaching customer care, it seems no one care and they don't even have curtness to send any response to their customer.

Be ware of such crappy service.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-13

one very good review

"Had a good experience with CS agent and that made me feel more confident with my purchase. Thanks"


Rating 2/10
1/5
2017-12-13

Poor customer service

"I placed a order for 4 items (all in stock) 2 weeks ago, I've called and asked when this order will ship. But just keep getting told my order is still "In Process" . Very rude and very unprofessional customer service agents when I have called. Calling back today to get a refund!"


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Verified Customer
Rating 10/10
5/5
2017-12-11

xmas pics

"Nice camera and package included"


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