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It is a scam and a rip-off.
"It is a scam and a rip-off. I tried to use part of a $50 account my son bought me for a present. The navigation through the site is terrible, made me keep signing in. Also, very few restaurants in my area. Final insult was when it told me, in order to redeem the coupon (for a lousy $10), that I HAD to pick magazines I wanted to receive for "free". When I picked two of them and tried to redeem, it then said I needed to pay $2 each for the magazines. Sad my son wasted his money on this. Will never use it."
Damaging small business.
"They are sending customers with 60% off coupons to my restaurant with out my permission; and the customers get angry for not reciving a 60% off meals which I can't afford to. The restaurant.com website should be removed permanently."
Will not exchange $50 gift card restaurant.com
"Asked if I could exchange the $50 Restaurant.com gift card won from a bid with Verizon, there are limited choices of unknown restaurants for a Whataburger card. It was declined. All restaurants including non-food websites all require an ADDITIONAL purchase of $75 or more. Not worth it."
gift card scam
"got a $25card for subscribing to a news paper. These cards a ripoff you have to spend money to use them not how a it's suppose to work I told the sales man this he said I didn't know how to use it his example was he printed a coupon for a place where he got $5off for spending $15 so he printed 5 tried to explain that you have to spend $50 to use a $25 card he said I didn't know what I was doing guess he doesn't realize after he goes 5 times and spends $10 that he's paid $50 to use $25 "
If only I could give them no stars....
"Can't log in, can't reset my password, tried for a week.... Such a waste of time. And after everyone else's comments maybe that's a good thing because I may not even be able to use the special I was looking at purchasing. Thank you for your lack of customer service. "
Gift Certificates are not honored most of the times!!
"My experience with Restaurant.com is mixed, but can not be called good at any cost. Biggest problem is with them is that, the gift certificates they sell are not honored by most of restaurants. It's best in your favor to call the restaurant before heading or ordering anything there. I have been denied by many a restaurants saying that did not agreed to this website and they still sell those coupons. Only they know the truth better!! A few times, when I got those coupons honored, they were not 'actually redeemed', so actually restaurants are not told by the website on how to redeem or get their share of money. They simply honor a few times not to make a customer feel bad, but eventually get into losses, and next time onward, they start declining to accept those further. Restaurant.com website itself technically is horrible. After your first experience with it, you probably would never like to return until you really find a good restaurant of your choice on it and that agreeing to accept those gift certificates. Term and condition with those gift certificates also make it tough to use those, but that comes later when you know that your purchases are at least going to be honored. "
Ok service - horrible website and "my account"
"The website is terrible, when you log in you cannot save the card balances to your account. The certificates you buy are saved but not the "Reedem" amounts. Not sure why you can't load the redeemed amount to your account and then use the balance. Also no way to see the receipt of your purchase when you logged in so....don't delete your email or you're in trouble.....good way for you to loose your credit amount. ALSO the charge to your credit card appears as IMS*NIMBLECOMMERCE 800-7469124 CA and when you call the number all you get is a bunch of static with a voice in the background that you can't understand :( No way to email or live chat with Restaurant.com..............Last thing.....the website pages are different and if you click certain things your shopping cart disappears and you have to start over EVEN if you are logged into your account it does NOT save your cart."
Does not get prior approval
"I tried to use a certificate for dinner with my family only to find out after we ordered almost $100 that my certificate was not accepted at the Prolific Oven. Sadly I paid my bill but would be careful when purchasing from here again. "
Products are good though delivery is delayed
"I personally liked thier products. Most of time, i got products at cheaper than market prices. However, shipping is delayed. If shipping is kept aside, the things are okay."
Complete scam- Never buy gift certificates. Impossible to redeem!
"I received two $50 gift certificates from restaurant.com gift over the last couple of years and have still never redeemed them. For nearly every restaurant on their site, you have to pay double the value of your gift certificate to redeem it. I don't think my sister expected me to have to spend $100 for dinner to use the $50 she gave me. There are few good places to choose from and for many places you have to break up your gift certificates into multiple. So I had to break them into 3 different redemptions but then I saw in fine print that I can't use them together!I have tried 2 times to use it at a local Vietnamese place. my order wasn't $30 so my $15 gift would not work. The owner said she never agreed to this program and keeps getting customers coming in with certificates. She said she would honor her original 1 month promo but I have to come to dine-in on a Tuesday or Wednesday night. These are not group on or some type of discount coupon, they were actually bought for the face value amount. Would you ever give someone half a gift, buy them a sweater that they owed paying half of it.This company should be shut down.I am basically throwing away $100 that people paid."
Hit or Miss
"While the deals sound extremely great, be aware that not all deals you purchase will be acceoted bu the restaurant. Even no fine print to tell you that. Ive had some coupons accepted at a couple of places but rejected at one. I guess before i wanted to write the review, I also wanted to experience the sites customer service and make things right, if possible. I was asked to exchange the coupon for a different restaurant. Well i mentioned the extra expenses i had to incur due to the rejection of the coupon and they did not seem to care much. On further prodding, i was offered a $25 coupon to my account, which never happened. So to summarize, its a hit or miss. May be beneficial to call the restaurant to check if they accept the coupon even before buying it. Too much hassle for me personnally to go through this. You decide. "
It is a SCAM!
"I bought restaurant gift certificates from restaurant.com but merchant wouldn't accept it. Apparently restaurant.com just wrote up a "deal" without the merchant's permission! Merchant spent hours getting restaurant.com to take her restaurant off their list. DO NOT BUY ANYTHING FROM RESTAURANT.COM. Shame on them. Fortunately my credit card company refunded my purchase upon dispute."
"1) Choice of "restaurants" is pathetic at best.2) Site has many flaws.3) Once you choose an e-gift card you are locked in to that dollar amount only. You cannot exchange for a larger amount even if your original amount was larger.4) Poor customer service."
"I got 2 cards entered the code for one on the app, couldn't use it successfully, tossed the card. I Went home and reopened the app and the code and value was just gone. It says clearly that the app does retain entered codes, however customer service says only restaraunt.com purchases, and only if you use code entered. It Didn't say that anywhere I could find. Don't do business with these scam artists. If they were aflame I wouldn't urinate on them to extinguish them. They ****!"
treated like a theif for our own meal at grandpas in cocoa fl
"went to grand pas diner for dinner and the server said 1st thing after i said my wife came with me for company that she already ate the waitress immeaditaly said you cant share anything or she will have to pay full price my wife said i didn't come here to eat but to keep my husband company and my wife ordered hot tea and it was truley just warm barley soaked the tea bag it was so warm and i asked for dinner rolls waitress said ok and then arrived with one sorry **** looking diner roll and said u can't share it with her because she hasent ordered anything my wife said mis for the third time i didnt come here to eat but to keep my husband company when my prime ribb arrived she said again u cant share this with her i said i paid for it i plan to eat it and that who business is it anyway i paid for it my wife was very upset at this point and when we left she talked to the manager the manager said that they are supposed to tell all the patrons that they cant share we have been going their for 5 years and they just lost a good customer and all my friends too the food is pretty good not great and the price is fair for what u get and the service **** our waitress only showed up 3 times once to take the order and once to bring a roll and once to bring the meal the last time i had to ask another waitress to bring the bill "