• ADDRESS
    343 W Robles Ave.
    Santa Rosa, CA US
    95407
    Note: This is a local storefront
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    877-883-1011
    FAX
    707-584-9601
  •  
  • SUPPORT EMAIL
    sales@redimat.com
    SUPPORT PHONE
    877-883-1011

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • option not available Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 7.98/10
Chance of future purchase: 8.87/10
Shipping & packaging: 0.00/10
Customer service: 9.50/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
5/5
2018-05-22

Great product terrible shipping

"I love the Redimat products. They perfrom as expected and are reasonable in cost. I do not like the UPS shipping as each time I order, UPS tells me a train derailment will delay my shipment for a week. That's garbage and unacceptable. Use USPS perhaps."

Helpful Cool

5/5
2018-05-21

Good Selections

"Wood frames, would really like to see more variety in ready made frame sizes. Example 16x24, 20x30, 24x36. The standard sizing for todays 2:3 ratio images. Your selection of wood frames are very appealing but do not come in the sizes needed for 2:3 ratio work. I would not hesitate to purchase frames if these sizes were provided. Thanks."

Helpful Cool

5/5
2018-05-19

"I've dealt with Redimat for many years and they have always delivered a quality product at a fair price."

Helpful Cool

5/5
2018-05-18

Long-time customer, happy with product and production quality

"I always order custom sizes. The work is done quickly. Quality is excellent. Only complaint is shipping cost, which seems rather high."

Helpful Cool

5/5
2018-05-11

reliable. good quality

"took a bit longer than i expected but overall everything was great. "

Helpful Cool

4/5
2018-05-08

"It went smoothly this time but last night I spent an hour carefully entering my order only to find at the last step that you were doing system maintenance and to check back later. It would have been nice if there had been a notice when i logged on."

Helpful Cool
No Avatar
redimat from Redimat.com has responded
Posted May-09-2018

“Hi,

We are sorry about the delay you experienced. We were not aware of the glitch we were having last night but cleared up the issue this morning.

Sincerely,
Ed Estes”


5/5
2018-05-07

Customer Service at it's best!

"Had an item come to me in the wrong size and the customer service could not have been better. Immediately resent the item, and refused sending back the wrong item. What a wonderful way to run a business. TRUE customer service. Now, I'm back buying more due to my delightful experience, and quality of merchandise."

Helpful Cool

5/5
2018-05-02

Easy Purchase

"Easy to use - 2 day delivery - perfect"

Helpful Cool

5/5
2018-05-01

Love the products!

"For many years I have used the conservation white glove mats and they are perfect. People at the art fairs appreciate that I have reproductions available that are already matted & bagged. Then it becomes easy to buy a pre-made frame to drop the work into!"

Helpful Cool

5/5
2018-05-01

"Excellent and easy at every stage of the ordering process. (and of course, perfect mats)"

Helpful Cool

5/5
2018-04-30

Hanging with the best

"Easy site to maneuver, understand, manipulate, and get prices. Understood every aspect of my cost before I submitted my order. "

Helpful Cool

5/5
2018-04-26

"I messed up a few times so please know that I only meant to submit one order just in case the same exact order processed multiple times. I had noticed that my last name and home address were not correct any more so I went back into the account and changed to reflect my current name and address: April Dawn 420 E. Juanita Ave. San Dimas, CA 91773 "

Helpful Cool

5/5
2018-04-26

"Fast friendly and good service."

Helpful Cool

5/5
2018-04-25

"That's it. I wish there were more square sizes. But I realize that would be a custom size."

Helpful Cool

No Avatar
5/5
2018-04-25

"Service has been great for over 7 years"

Helpful Cool

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