Take the Tour »
e.g. Such as Newegg | browse by category or see best/worst
"Bought some nerf bars and are not the same size as in the picture. Customer service stopped communication as soon as I questioned this. "
Excellent Customer Service & Products
"Despite all of the negative reviews I liked the prices and products available and took a chance ordering my Bed Extender and Tonneau Cover over the Veteran's Day Holiday and am excited to say I received a confirmation e-mail with the tracking information and my products arrived in 3 days in pristine condition. The packing was professional and installation was easy.I HIGHLY RECOMMEND ordering from this company! Note: I am not related or an employee of this company and am glad to provide them with a POSITIVE REVIEW and want to say that I would purchase from them again!! "
"I ordered a cover and got the incorrect one to big. Called them the next day and emailed a pic of the item I received. They sent a call tag to get it picked up and overnight the one I needed. Took me 45 min to get it on it was the first one I ever did and it looks great. Very happy with my purchase and their customer service was great. Will purchase another cover for the wife truck. "
I would give it zero if I could
"over a month and still not shipped. No one ever gets back with you on the customer service side. Cant track your own orders. They finally sent me an order confirmation over a month later and they re placed the order without telling me anything. Didn't pay for overnight shipping and no response from customer service. I would stay away if I was you. "
"Had problem with item I purchased and Realtruck.com resolved problem quickly. Fast shipping professional customer service. "
They couldn't pour water from a boot if the instructions were printed on the heel.
"Terrible customer service. I believe they rushed the order out the door when I asked them to cancel.Ordered a tonneau cover from a 5'7" F-150 bed and received a 6'7" cover instead.Stay away. Far away."
Fabulous service and product
"I ordered a Tonneau cover for my son and received such great customer service that I ordered one for myself. The experience was fantastic all around. The product is great and was received within 2 days of ordering. I will go to RealTruck for all of my truck needs. "
Deceptive and Unresponsive
"Website shows a picture of pair of shock absorbers and quotes a price. Ordered pair of front and pair of back (or so I thought!). Only received one front shock and three days later a rear shock. Called customer service multiple times and left voice mail; received no return call. Once I finally spoke with someone, was informed that the socks are sold individually and this is mentioned on the last sentence of the product description. Who buys only one shock?? Website is deceptive and customer service is horrible. First and last order for me from this supplier"
Inspect before installing
"My husband decided to keep the wrap on while installing our Raptor 4" Oval Nerf bars. His reasoning was that the running boards would be protected while he installed them. The passenger side was in perfect condition. However, after he installed and unwrapped the drivers side running board, there was a small dent just below the step pad along side of the tube. I took a picture and sent it to RealTruck.com. Since, he didn't inspect the running boards prior to installation, we have to live with the damaged running board. SO BEWARE...INSPECT YOUR MERCHANDISE BEFORE INSTALLING, just like the instructions tell you."
CHARGE YOU WITHOUT SENDING MERCHANDISE
"I ORDERED 2 ITEMS AND USED AFFIRM. AFTER CANCEALING THE ORDER THE NEXT DAY DO TO THE BULL BARS WASN'T GOING TO FIT AND THE BILLET GRILLE IS ON A NATIONAL BACK ORDER. REAL TRUCK IS STILL CHARGING ME FOR ITEMS I DON'T HAVE. AFTER CONTACTING REAL TRUCK I WAS TOLD I NEEDED TO CONTACT AFFIRM. OF COURSE AFTER CONTACTING AFFIRM I WAS TOLD I HAD TO GO THRU REAL TRUCK. WHAT I THOUGHT WAS A DESCENT COMPANY TURNED OUT TO BE BAD CUSTOMER SERVICE."
Poor Ran Buisness
"1st off i placed an order and never got a confirmation till i did online chat 2 days later and asked for it. After 3 full buisness days my $400 item still had not been shipped. Got back online chat and told them i was very unsatisified that i wanted to know how to just cancel my order if thay couldnt do any better than that. Thay said sorry your order has been canceled. Not well can we try and fix this or nothing. Then had the nerve to ask if i wanted a confirmation of the cancelation. Duhhh... well yea!!!! Still havnt got that. I bet i still get billed for it to. Bad thing is i had $2500 worth of tires and wheels sitting in shopping cart waiting to be order. Was told i would be contacted by an expert about it. (( crickets)) nothing.. STAY AWAY "
Still do not have my order!
"I order front and back seat covers. Over two months ago! Initially I received them within a few weeks. But, they sent two front seats. They admit it was their error. Still waiting for the back seat cover! Everyone I contact will "get back to me within 24 hours," but they don't via phone or email. Worst company ever! Next call is to the BBB and attorney general. I just want what I paid for well over two months ago!!!"
Should have read the reviews!
"Ordered parts I needed for the weekend. Paid for them with my card. Everything seemed fine for (Thursday) delivery. Thursday comes-No parts! Changed my delivery date to (Tuesday) without contacting me to let me know. It gets better..... Called Customer Service. The lady sounded like she was tired or going thru a regular routine. I wanted to cancel my order and be reimbursed. She said I have to be emailed some kind of label. Wait till (Tuesday) for the package to show up. Send the package back with this label on it. Wait for them to receive the package and inspect it. Then wait for (2) weeks to get my card reimbursed. Wow I should have read the reviews before I ordered these parts from a company that clearly has no intention for being in real business too long. Never again for me. Do not use them and find parts from a real business."
Bed rail caps
"Ordered on 7/27/17 its now 8/14/17 still no order have called several times to inquire i was told they were on back order . They gave me a time of ship date ...the second time i called . Called a third time when they didnt ship said it would be on my door step by friday they were in route i requested a tracking # he gave me some phony # . Im not a satisfied customer , i will never purchase from this company again . "
DO NOT PURCHASE FROM THIS VENDOR
"MOST HORRIBLE EXPERIENCE I'VE EVER HAD. PURCHASED A TONNEAU COVER AND GOT A DAMAGED PRODUCT. TOOK A LONG TIME TO GET REPLACEMENT AND NEVER GAVE ME A NOTICE WHEN THE ITEM WILL BE SHIPPED TO ME. 2ND ONE WAS ALSO DAMAGED. EMAILED COURTNEY @ AUTO CUSTOMS,INC/REALTRUCK.COM. DIDN'T ANY RESPONSE. IT'S JUST CRAZY HOW AN ONLINE SHOP DOESNT CARRY THE ITEM AND HAVE TO GO THROUGH THE MANUFACTURER. TIME WASTED. HAVE ALSO EMAILED ME TO DESTROY THE ITEM WHICH IS COSTING MY ENERGY AND TIME. WILL NEVER DEAL WITH THIS MERCHANT EVER AGAIN. "