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Stores > RacquetWorld.com
  • RacquetWorld.co RacquetWorld.com Elite Status
    • ADDRESS
      12205
    •  
    • BUSINESS HOURS
      9am - 5pm ET.
      GENERAL PHONE
      518-438-3986
      FAX
      518-438-3935
    • SUPPORT EMAIL
      help@racquetworld.com
      SUPPORT PHONE
      518-438-3986

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.30/10 8.30/10
    Chance of future purchase: Rating 9.44/10 9.44/10
    Shipping & packaging: Rating 9.53/10 9.53/10
    Customer service: Rating 8.92/10 8.92/10
    Return/Replacement policy: Rating 8.54/10 8.54/10
Voice your opinion! Review RacquetWorld.com by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-06

My first purchase!

"I bought head liquid metal racquet thru racquet world quality of the racquet was not good as expected it had some painting stripped of in some parts of the racquet I was very much disappointed by the quality but I later changed my mind to use it because I am playing racquetball regularly so don’t want to waste time shipping it back and ordering another one."


DmitryBrik's Avatar

Verified Customer
Rating 10/10
5/5
2018-01-06

Excellent

"competitive prices. delivered on time. good guides"


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-06

EXCELLENT SERVICE !

"I easily placed my order on-line before Christmas. There was a sale going on so I received a nice discount for the Head Sensation racquetball gloves I purchased. I highly recommend this glove over others because of the secure, tacky grip they provide. I actually wear the glove to play tennis to enhance my grip ! I received the order in one week."


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-06

Superb Customer Service

"Sent my racquet to be restrung. Received an email informing me of two hairline cracks in the frame and asking if I still wanted the restringing. I cancelled it. They could have just restrung the racquet and charged me but they were honest. Can’t beat that. Definitely earned all of my future business. "


No Avatar

Verified Customer
Rating 6/10
3/5
2018-01-05

Shoes glove and balls

"Shoes and glove are great but the balls were flat..... very disappointed playing with unresponsive balls...."


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-05

New Racquet

"Nice & smooth. Placed my order &
It was there in two days. All went as planned
"


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-05

Norman M

"Easy to order! Good products!"


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-04

very good

"good equipment,racquet strung well"


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-04

LOVE RacquetWorld.com

"By far the best service and product available. Super fast shipping. Love my new racquets. Will buy from again. "


No Avatar

Verified Customer
Rating 2/10
1/5
2018-01-04

deceptive!

" I received the order (shoes) on time before Xmas, however the size 12 which my son wears in every other shoe, was much too large for him. However you do not pay for return service. When we returned the shoes for an exchange, we had the choice of paying $30 UPS or $16 (8 day delivery) at the US Post Office, and other than at Xmas time, your return policy is only 15 days.
Now I am sorry I didn't simply ask for a refund, and go somewhere else to buy shoes. What happens if the re-order doesn't fit? Will I have to pay to return them as well?? And will I only have 15 days? The postage adds up to almost what I paid for the item, therefore I don't believe it is worth doing business with your store!

"


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-04

Always Perfect.

"I have ordered many times from RW, and they always get it right! "


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-04

great

"Ordered before Christmas and even with the holiday rush had my new racquet in 3 days. "


No Avatar

Verified Customer
Rating 10/10
5/5
2018-01-04

Great Customer Service

"My most recent purchase had to be returned, but it was due to sizing - racquetball shoes. Customer service was great for this transactions. Shipping was fast as well. I've purchased rackets from them as well in the past and am always happy with their service."


No Avatar

Verified Customer
Rating 8/10
4/5
2018-01-03

Exactly what I wanted

"This was a great present for my father. It shipped for free and arrived earlier than expected. He was very pleased with the merchandise. "


ToddOlsen's Avatar

Verified Customer
Rating 10/10
5/5
2018-01-03

Perfect for my kids.

"The racquets came in time for Christmas. My boys were so excited to have their own racquets."


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