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Stores > Puget Custom Computers
  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      98001
    •  
    • BUSINESS HOURS
      Weekdays, 9:00am - 6:00pm PST
      GENERAL PHONE
      (888) PUGET-PC
      FAX
      (425) 484-6208
    • SUPPORT EMAIL
      support@pugetsystems.com
      SUPPORT PHONE
      (888) PUGET-PC x2

    Payment options

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    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
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    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
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    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
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    • checkmark icon RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.44/10 7.44/10
    Chance of future purchase: Rating 9.95/10 9.95/10
    Shipping & packaging: Rating 9.54/10 9.54/10
    Customer service: Rating 9.84/10 9.84/10
    Return/Replacement policy: Rating 9.88/10 9.88/10
Voice your opinion! Review Puget Custom Computers by clicking a star below.
Rating 10/10
5/5
2017-11-20

houston from pugetsys has a nice beard

"twitch.tv/pugetsys 10/10 beard!"


No Avatar

Long Island, NY
Rating 10/10
5/5
2017-11-20

2+ years out with 2 Puget computers: still great!

"I purposefully held off reviewing the two computers I bought over 2 years ago until now because a) unless utterly doa, most new things work well initially, and b) one of the computers wasn't used until now (long story, not directly relevant here). I have been very impressed all along the way. The sales rep that I worked with, Jeff, was very knowledgeable and patient with all my questions, comments and changes. Since then, one of the computers has worked continuously and very well at a hardware level, but there were some minor hiccups having to do with Windows and other software configuration issues. At those times, the technical support staff have been easy to work with, reasonably available -- meaning usually within immediately - 1 hour of initial call --and even spontaneously did outreach at the 6 month mark to make sure the computers were still working well and offering to go through a checklist to make sure it was. I've never heard of any company, much less a computer maker, providing such a service. In a certain sense, this is a welcome throw-back to years past when service and customer loyalty meant something. I also have no doubt that in a month, when I plan to upgrade, they'll be available to talk me through putting the new parts in. As for the computer that wasn't used until now, I had upgraded it to Windows 10 about a month after receiving it and then put it away until now. When I finally got it back out, it booted right up with no problems and seems to be doing just fine. So while Puget Systems is a lot more expensive than either buying the parts and assembling oneself or buying from a computer assembler (much less the Dells of the world), the start-to-current experience has been completely worthwhile. When/if I need the next computer which hopefully won't be for another few years, I will definitely go to Puget first. (In fact, I tried to do so when recently buying a laptop, but they don't make those anymore.)"


MichaelValich's Avatar

Verified Customer
Rating 10/10
5/5
2017-11-19

Best buying experience ever

"Best ever from start to finish. Helpful advise and project tracking to keep you in the loop. Highly recommended. "


JimMalone's Avatar

Verified Customer
Rating 10/10
5/5
2017-11-16

Puget Custom Computers Rocks!

"My excitement began at the prospect of finally actually ordering a system rather than browsing the possibilities on the Puget Systems website, which I had been doing occasionally for six months. Originally I was looking for a system to replace our Dell Precision workstation that serves a database server for our point of sale system. We had spec’d a service contract with the system so that we would be covered in the event of a major disaster. Well, the disaster did occur and the short story is that the service we received was a nightmare. That was when I started searching for most reliable PC builders and found Puget Systems.

I will admit that some of my peers that also use CADCAM jewelry software suggested that I look into systems using AMD CPU’s and built by popular gaming computer suppliers and I almost pulled the trigger on a system from a California based outfit until I looked at reviews,mostly negative, on BBB website. Thankfully I made a call to Puget Systems and spoke with Oscar who was able to assure me that the Obsidian system that I spec’d would more than meet my needs. After tweaking the build a little adding two Samsung 850 Pro SSD’s in Raid 1 and upgrading to the EVGA GeForce GTX 1070 8GB Blower Edition, I was ready to put down the plastic.

Then began the most exciting part of the whole process...checking the status of MY build! I am so blown away by the documentation and status update system that these folks have put in place (wish we could implement something similar in our custom jewelry design business)! I am almost embarrassed to admit the number of times I logged into my account to see what had happened since the last time I checked! Then the happy day arrived when I got my shipping notification and tracking number!

On the day my system was supposed to arrive, I did not see the FedEx driver all day and we were getting close to closing time, so I called FedEx to see if they could help out, which apparently they could, as the driver walked in while I was on the line with the Customer Service department! Finally, the unboxing! What a pleasure that was, as the folks at Puget Systems did not cheap out on the last details! Double boxed and foam protected, with a very nocely packaged System Information book with complete history of the build with photos and benchmark info, as well as a boot drive(USB) and CD. I decided to to set it up at my office so that I could begin loading the various softwares that I require to work from my home office before I brought it home to replace the laptop setup I had at my desk.

All of the setup and installation of software went very smoothly and quietly and I began putting the machine through its paces by loading a few large .3dm files and opening up Matrix (Gemvision) to see how it performed.Thumbs up2 is all I can say! Photoshop and Lightroom were easily running smoother than my ASUS ROG that I have in my office at the store. I also treated myself to a 28” HD monitor which makes a tremendous difference.

So, I would like to thank all of the many talented individuals that were involved in the building of my Puget Obsidian...Oscar, Jeff, Kelly,Ashley, Ken, Josh, Kari and Alicia, who took my call and prompted me to write this review. I would highly recommend this company to my colleagues and friends!

Jim Malone
Jeweler / CAD Development & Design
Mark Loren Designs
Fort Myers, Florida
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-15

Review

"Everything about my dealings with Puget was an absolute pleasure and even exceeded my expectations. The workstation is as quiet as the proverbial church-mouse. Now I have to listen to the obnoxious ticking of my clock. I love it."


Rating 10/10
5/5
2017-11-14

This is my 2.5th computer from Puget, there's just no competition.

"Puget's products are way more value for the money than commodity computers, and as custom builders they put the customer before the vendor - there are other good custom/pro shops out there, few and far between, but most of them are a bit more focused on moving the newest and shiniest products that suppliers are pushing. Puget's focus is clearly on thoroughly vetting components and systems to make sure the customer has the best experience possible.
Puget deals with its customers 1:1 every step of the way: they get to know your requirements and are very conscientious about not selling you what you don't need, and that's very important when buying high-performance equipment. They worked with me to get the right balance on my new machine, which is at the very high end, and helped me avoid getting into technologies that are too close to their end-of-lifecycle as well as those which are too close to the bleeding edge to be reliable. And that approach meant that I wound up with a system whose performance exceeded my expectations at a reasonable price. Without their help I would have put together a box that cost a lot more and had lower performance.

When I say I've bought "two and a half" computers from Puget, it's because a couple of years ago I was weighing an upgrade against getting an entirely new system: they didn't hesitate to help me get the best bang for the buck, which turned out to be an upgrade. Again, they always put the customer first.

When I need my next computer, there's no question about where I'll go.

- Walter T.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-08

Excellent build quality

"They put a lot of attention to the details required to build a robust system that’ll last for years. Bravo!"


RichardConn's Avatar

Verified Customer
Rating 10/10
5/5
2017-11-07

Excellent Custom Computer Builder

"This first experience with Puget Custom Computers showed me that they live up to the great reviews I had read before I placed my order for a new computer. I was happy to see work begin very soon after the order was placed and very pleased that they kept me informed in a detailed manner about their progress up to the time it was boxed and moved to their shipping area for pickup by FedEx. I am very pleased with the new desktop computer and quite amazed at how quiet it is compared to my prior desktop computer. I commented to my wife that the new desktop computer with two SSDs is ever more quiet than my small Sony Vaio notebook computer that also has a SSD -- can hardly hear either computer in a very quiet room. I will definitely be returning to Puget Custom Computers before the end of the year to order a new desktop computer for my wife. To put how I feel in just a few words: I cannot imagine a better computer purchase experience."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-07

Puget Systems Photoshop System

"I've purchased many computers since my first Apple IIc in 1984. The purchasing experience with Puget Systems was unlike any before. This company is on the ball! From answering pre-sale questions through the order, build, shipping and follow-up, their customer service has been stellar. Once ordered, they send you a link where you can follow along on your custom build from parts acquisition to assembly, testing, inspection and shipping. You even see photos and short bios of the people working on your system and assisting with customer service. You're assigned a point-of-contact person from the time of sale through delivery. After delivery, I was contacted to make sure my initial experience with my system was positive and to let me know they were there to answer any questions and help. My new system had a rather bright light-bar on the front showing power LEDs and a disk activity LED. I asked if there was a way to dim or turn off the display. While the motherboard didn't have that feature, they ordered up a set of black-out strips from Amazon and had them shipped to me, which worked perfectly. If you're looking for a system that's a step up from the norm or have specific needs to meet the applications you use, these are the folks to check with. They're not cheap. You're buying quality and service. I recommend them most highly."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-03

These guys understand the meanings of both "turn-key" and "customer support" ...

"These guys know their stuff. I bought a 4K video editing system from them and they were right with me every step of the way. That included listening to my feedback on improving their manual and taking it seriously.

I love the idea that in the future Puget Systems will offer customers a menu of (free) software add-ons---such as Quicktime for the video industry---that they will be able to choose from and have on their systems out-of-the-box. I hope they implement this idea, as it will provide even more value for the same price to customers like me.
"


Rating 10/10
5/5
2017-11-03

Pricey, but well worth it!

"Back in 2015 or so, I needed to buy a computer that could both easily handle my productivity needs (I'm a lawyer), but also allow me to play graphics-intensive games when the mood strikes. After being burned too many times, I don't trust major computer manufacturers to not sell me a bloatware-laden lemon. And while I liked the idea of building one myself, I have just enough knowledge and experience with computer hardware to know I'd probably screw it up and lose weeks of free time to troubleshooting. I figured, better to find a reputable shop to do it.

Some google-fu later, I stumbled on Puget Systems. This was an accomplishment in and of itself, given the amount of astroturfing apparently going on in this area. (Even Puget seemed to have suspiciously positive ratings, but they seemed the least suspect of the lot.) I designed the system I wanted using their online interface, and requested a quote.

From then on, I was blown away with the degree to which the run a finely tuned, process-oriented operation. When I submitted my order, they had a technician review it carefully to make sure all the parts were compatible both with each other, and with my stated purpose for building the thing. Once the order was made, they spelled out each step of the process and kept me up to speed the entire way. Using their web portal, I was able to follow my new computer through the building process, which included an apparently exhaustive benchmarking procedure designed to make sure everything's running as it should. It's all very impressive.

In the end, what matters is that my computer turned out to be everything I'd hoped it would be. Top performance, no bloat.

The best part, though, is what happened when something eventually went wrong, as things do. About two years later, the computer stopped booting, and after trying to troubleshoot it myself, I realized I needed expert help. Well, it turns out that it's really hard to find reliable, competent computer support that is able to troubleshoot hardware issues. I mean, I live in a major city, and I simply was not able to find a place within a 10 mile radius that was willing to accept the challenge.

To my relief, when I contacted Puget to see if they could help, they simply said to ship the tower to them, and they would repair it and ship it back, and only charge me for parts! I was blown away. I was even more blown away when I did exactly that, and two weeks later I had a functioning computer again. As with before, they kept me in the loop every step of the way, and showed an uncommon focus on quality through process. (By the way, it turned out the motherboard had died on me.)

I cannot recommend these folks enough. You'll pay a price that is appropriate with their level and quality of service, and in the end, you'll have both the exactly computer you want, and a company you can count on should something go wrong.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-11-02

You Get What You Pay For!

"If you go to most big box stores, you will find several national brand desktop PCs that are sold at bargain basement prices. If you are lucky, the PC will last for a couple of years, and then it will start acting up – bad memory chips, unreliable hard drives, cheap motherboards, etc. I have purchased plenty of inexpensive PCs, and I have now reached a stage in my life where I am simply tired of compromising. After my last desktop died a horrible death after just two years of use, I decided to get a quality computer. This time I wanted a custom Puget Systems PC. Why Puget Systems? Well, Puget Systems is very well known for their excellent customer service. They helped me configure a custom PC that will meet all of my needs today, as well as several years in the future. I really liked that Puget’s PCs are carefully hand-built in the USA by technicians who really like their jobs and want to build quality computers.

It should be noted that Puget Systems only use the very best components, and all of the computers built by the company are carefully QC tested for a couple of days. I ended up buying a Puget Serenity Pro PC, and it is without a doubt the quietest computer I have ever owned. It is lightning fast, and it is truly the very best computer I have ever owned. I think there is an old adage that truly applies to my purchase -- You Get What You Pay For!
"


Rating 10/10
5/5
2017-11-01

Great Customer Service

"I worked with Jon Bach at Puget Systems on a new gaming PC over a decade ago. The experience was so good I bought a second PC from Puget 6 years ago. And I bought My 3rd gaming PC from Puget last week. It is a Gen 8 Deluge mini with a hard case, small, light, quiet, and powerful.

I picked up the new machine last Friday, it took a week to build per my specs because they had to order the1080 Ti card, I had a few minor issues that night with my windows account and was able to get immediate help from Puget support. I have had zero hardware problems with the Deluge and the machine is awesome.

When I need a new PC I don't even bother shopping, I just go to Puget Systems and buy it.
"


Rating 10/10
5/5
2017-10-29

Amazing Service Communication and Delivery

"I sent an email with my computer configuration and then followed up by phone. Oscar created a configuration and then Wilson followed up the next day and walked me through the configuration. I had asked for 64 GB of memory and they told me 32 GB would probably be plenty for my use saving me some money. They were right; as I type this I am only using 20% memory.

Wilson personally reached out to me to let me know a new motherboard and CPU chip was available that would be advantageous to my needs. He followed up once they had availability so we could finalize the order.

Their web site allows you to track the order through every step. The only hitch is when the computer showed up much quicker than I had anticipated as the shipping info had not updated the last time I checked. I was thrilled to get it on Thursday instead of having to wait until Monday when I would be back at the office.

The quality of the built computer is exceptional and the performance is great! I highly recommend Puget Systems to anyone looking for a system built exactly for their needs.

"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-27

No other custom build shop can compare

"Puget immense attention to detail is unmatched, being in the IT field I have had the opportunity to order from quite a few different vendors and no one has yet come close to Puget. I love how they system is stress tested and all documentation is sent over before they ship the computer so you can eliminate many variables in the setup process. I will continue to order all custom systems from Puget."


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