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Stores > Puget Custom Computers
  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      98001
    •  
    • BUSINESS HOURS
      Weekdays, 9:00am - 6:00pm PST
      GENERAL PHONE
      (888) PUGET-PC
      FAX
      (425) 484-6208
    • SUPPORT EMAIL
      support@pugetsystems.com
      SUPPORT PHONE
      (888) PUGET-PC x2

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.26/10 7.26/10
    Chance of future purchase: Rating 9.89/10 9.89/10
    Shipping & packaging: Rating 9.63/10 9.63/10
    Customer service: Rating 9.94/10 9.94/10
    Return/Replacement policy: Rating 9.84/10 9.84/10
Voice your opinion! Review Puget Custom Computers by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2018-02-11

Puget Systems Are Great!

"I ordered my new desktop online and Puget helped me configure what I needed. They set it all up. Then they shipped the tower and monitor, keyboard & mouse. It arrived in excellent shape and I took it out of the boxes and set it up. I needed to call them for help getting onto my LAN, which they helped me with, and all is great! I appreciate their expertise!"


Rating 10/10
5/5
2018-02-02

It's their publication of testing results that sold me

"I am an architect who teaches at an engineering university. I use a lot of different software platforms and the list is always changing. In the lead up to buying a new system, I was looking for comparisons of how different chips and video cards might fare in running SolidWorks and Revit. I ran across several articles, written like very clear peer reviewed studies for the layperson, that did just this. Turns out they were produced in-house by Puget. That was pretty amazing in itself...a company building computers that takes the time to test a host of system configurations for specific functionality and then publishes clear results and analysis. As I started looking at the systems and comparing them to the big manufacturers, I was surprised to find that in apples to apples comparisons, Puget was very price competitive. When I called them to discuss a system, I got real tech support direct from someone's brain, not a set of written talking points. I called back or emailed a few times before and after my order and always got quick and direct responses. I have had my system for about a month. It runs great, is whisper quite, and I know if I have any problems or questions, all I have to do is ask."


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Verified Customer
Rating 10/10
5/5
2018-02-01

Puget systems - Outstanding!

"I never write reviews but this company does business the way it should be!
I have been checking out Puget Systems for a few years now and when my 10 year old built by me computer finally died I took a chance and bought one of their systems and I can't say enough about the construction and setup that they did was just excellent.
"


Rating 10/10
5/5
2018-02-01

Well done Pugetsystems.

"Excellent communication. Updates on build was very nice. Machine is quiet as a mouse and super fast. Thanks so much."


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Verified Customer
Rating 10/10
5/5
2018-01-27

Super computer, great customer. Overall wonderful experience!!!

"Great customer service!!! I had Puget Systems build a computer for Adobe applications for video editing. This is the 2nd computer I had them build. Last computer lasted seven years and is still running. Anytime I needed support they were always there...."


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Verified Customer
Rating 10/10
5/5
2018-01-25

Awesome Computer

"I received an extremely high quality and quiet PC. Very happy with the computer and Puget Systems. Highly recommend."


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Verified Customer
Rating 10/10
5/5
2018-01-22

I'm amazed at how great Puget computers and customer service is.

"They must have some awesome internal procedures to keep you updated along the way of the build. They must take a look at every single step of the process and constantly think of ways to not only improve but keep the customer updated on their order. Their site is easy to use and their customer service folks are easy to reach. Love working with Puget"


Rating 10/10
5/5
2018-01-17

exceptional customer service

"Puget Systems went out of their way to make sure I was completely satisfied with the PC they built for me. When I mentioned a minor noise from the power supply fan they shipped me a new power supply at no charge, which eliminated the issue. They were responsive and friendly throughout the whole process. They're not the cheapest vendor but the quality of the product and their service makes it more than worth the premium."


Rating 10/10
5/5
2018-01-15

Puget Systems means up-to-date Expertise from UNOS MAJOS who are Thorough, Diligent, Fair-minded, and Communicative (patiently so)

"To say Puget Systems works with you, the customer, is an understatement. While it is always advisable to research things as much as possible to develop a strong sense of what you want and don't want, my Puget experience left me thinking I would have been fine having prepared a lot less. Through their level of engagement and considered integrity, across all employment positions, a total noob will find in them a sense of partnership and come away with your very own wonder pc. You may want to call it a BuddhaBox (TM). Regardless of my true identity, the folks at Puget Systems worked hard to give me a corporate media-pro level of attention along with a next-door-neighbor's individualized quality of care. Even post-delivery, when I called with some BIOS and motherboard questions and my personally assigned rep was unavailble, I was amazed to receive the same level of treatment and effort from technical support as I had from everyone I had dealt with before purchasing. And they work as a team; you will never have to engage with someone's ego trying to impress or save face whenever a question arises that's better answered by someone else or by further investigation. As a business this may make them laugh but Puget are not a bunch of marketing jingo-lingo pencilpushers! I'll stop here but it is partly because there is just so much to say that I took so long to follow-up with this feedback."


Rating 10/10
5/5
2018-01-15

Puget Systems Computer

"Great computer, amazing customer service. Researched a bunch of companies before I pulled the trigger. The reviews emphasized their customer service which is exemplary. With such a large purchase, I found it really important to know I'd have consistent support through the process. We figured out the best system that would fit my needs together and pulled the trigger. I waited a couple months to write this review to insure that all the kinks were worked out. I'll be buying from them again."


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Verified Customer
Rating 10/10
5/5
2018-01-12

Job One Excellence........

"Once again you did as you said you'd do. I own a small business and that's what I try to do too.
Thanks.
wp
"


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Verified Customer
Rating 10/10
5/5
2018-01-12

Excellent customer service and attention to detail

"I can't say enough good things about Puget. They were astonishingly helpful and competent both in communicating with me and in building the exact computer I wanted. I particularly love the amount of information that they give in the building and benchmarking process before shipping."


Rating 10/10
5/5
2018-01-09

if you need a performance P.C then Pudget is the place!

"Awesome customer service from start to finish. They went above and beyond the whole way. And the build is top notch, quality components and nice custom touches like bracing on the gpu and cpu to prevent damage in shipping. These guys really know what they are doing! And my 3000.00 system from Pudget smokes the $5000.00 out of the box Dell's my company was buying!"


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Verified Customer
Rating 10/10
5/5
2018-01-08

Great computer and stellar support

"Before I bought the Serenity from Puget Systems, I contacted them with some questions and they gave me the information I needed to make certain decisions. I'm very happy with the system and it's as quiet as they advertise. The machine handles Adobe Premier easily. When I needed help with installing a new drive they were super helpful and assisted me getting that set up. I'm very pleased with the quality of the product and the outstanding support. I'm glad I was able to support a local business as well though that was happenstance. I heard about them through the Black Magic Design forums but did want to buy something built in the US. Glad I did! "


Rating 8/10
4/5
2018-01-08

One of the only vendors that had the part I needed in stock

"One of the only vendors that had the part I needed in stock"


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