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Stores > ProLine Range Hoods
  • ProLine Range H ProLine Range Hoods Elite Status

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
Voice your opinion! Review ProLine Range Hoods by clicking a star below.
Rating 6/10

Concerns and Confusion About Fit of Grease Filters

"I purchased a 42-inch island hood (Pro VI.42) in November of 2016. It arrived promptly and was very well packaged, but had no printed installation instructions in the package. All installation instructions must be accessed through ProLine's website. Installation was not very easy, but I doubt that any island hood is very easy to install and every installation is likely a bit different. During installation, I discovered that the transition piece for connecting the hood to the exhaust duct was the wrong size. ProLine immediately sent me a correctly sized replacement as soon as I advised them of the problem. After installation, as I installed the grease filters, I noticed that the spacers provided to make up the gap between their standard size grease filters and the remaining gap of the hood envelope did not fit very well. There were large gaps between the spacers and the hood envelope. I sent a photo of the installed spacers to ProLine by email, asking if I had installed the filters correctly. ProLine's response was that the spacers I had received were the incorrect spacers for the 42-inch unit and that they were ordering replacement filters for me and that it might take a while to get the spacers from the factory in China. Five months later, I contacted ProLine again to inquire on the status. I was informed that they would be shipping my replacements shortly. One month later I contacted ProLine again to inquire about the shipping status. I was informed (by very nice people who seemed honestly anxious to please) that the package of replacement filters had been lost by FedEx and they would send a new package out promptly. When I finally got the replacement filters (6 months after my original query), it was immediately clear that these replacement filters were much smaller than the original filters and left even bigger gaps than the original. In contacting ProLine again, I was told that I had again been provided the wrong size filters and that the proper filters would be shipped immediately. A week later, I contacted ProLine again and was again helped by a nice person who had trouble verifying that any new replacement filters had been shipped to me. This time photos of the "proper" filters were emailed to me with a tape measure along side the filters to help us verify what size the spacers should be. Amazingly, the dimensions matched the spacers that had originally been sent to me with the unit. So, apparently ProLine designed their filters and spacers with an intentional gap that will allow the exhaust gases and suspended grease to bypass the filters. ProLine's representatives have profusely apologized for the confusion in their communications and, to their credit, I compliment their customer service representatives honestly attempted to address this issue. I think the problem lies with the disinterest of the shipping department, the warehouse, or the designers to thoughtfully address the original query and give correct answers to their customer service representatives about the issue I raised. Given my concerns about the spacers gaps and the confusing communications with ProLine about whether I had the "correct" spacers, I would probably not order from ProLine again."

Rating 10/10


"Very nice venthood!!! Very quiet ! Highly recommend !! Fast shipping ! "

Rating 10/10

Buying my 2nd Hood from Proline

"I purchased a 60" hood a couple of years ago and it was worked like a champ in a high use environment. Today, I am purchasing another hood for a new home. I looked at all the others and kept coming back to ProLine. Can't wait to get cooking!"

Rating 10/10

Great vent and light hood.

"It arrived very well packed. It is quiet and moves air well. We think it is very nice looking in our custom kitchen. I change the bulbs to brighter led we like it much better."

Rating 10/10

Excellent kitchen hood and post-sale service

"We purchased a 42" Island range hood about 5 years ago from ProLine after extensive research in retail stores as well as on the web. We chose ProLine's product for its sleek design, easy installation and cleaning, as well as reasonable pricing. On top of their excellent products, they have a very friendly and customer-oriented customer service staff. Recently, while our hood still runs smoothly after 5 years, the latch of one of the filters did not function properly. We contacted the customer service and wanted to get a replacement filter. We were told that the model we have has already been replaced by newer ones and the filters are therefore no longer available. Nevertheless, they offered to fix our filter at no charge to us just as we were about to give it up. Wow, that is good customer service! We highly recommend this company to anyone in need of a kitchen range hood. "

Rating 10/10

Island Range Hood

"We installed our range hood in our newly remodeled kitchen where the range was moved from the wall to a new island. The stylish beauty and very quiet operation are a true joy. Technical support was available to answer any purchase choice or installation questions that we had. We believe that Proline was the best choice for us."

Rating 10/10

Excellent customer supports

"We purchase a Proline 48" rangehood a few years ago. It worked fine till recently. The control module shows malfunction recently and I contacted the customer support line providing detail symptoms along with the pictures via email.
I was able to get the feedback promptly. The customer service representative are able to provide the replacement parts along with the simple fix instructions to help solving problem.
Their service shows a great professionalism and I highly recommend their product and service.

Rating 10/10

Unbelievable Service and Support!! Even for a Canadian customer.

"5 Years ago I purchased a Proline Island Range Hood online. At the time I was impressed with the speed of delivery and the very good price compared to other hoods I researched. Now advance 5 years later when I had a issue with the main board, control panel and lights. Not only was I able to call and talk to a person right away, Tess, but her service and care about my issues were exemplary! I recieved all the parts in a expidited manner and when I had other issues with the conversion to LED Tess was right there to help me and sent additional parts overnight. I am truly in love with our Proline Range Hood again and so incrediably thankful to Tess and the Proline team for being there when I needed them. Many companies out there could take valuable customer relations pointers from the Proline Team. The have certainly won my business for a lifetime. Well done Proline you are the best!!"

Rating 10/10


"Great customer service. easy to deal with and prompt"

Rating 10/10


"The shipping was fast and the exhaust fan was amazing superior quality you can't go wrong with this one surpassed my expectations by a long shot!!!"

Rating 10/10

Excellent Hood for a good price!

"I purchased my ProLine Range Hood last May for our new screened in deck and couldn't be happier. I researched many hoods before deciding on the 36" ProS Wall Hood with 1800 CFM dual blowers. I must admit I was very hesitant to purchase it as there were no reviews on the hood anywhere and I live by reviews, but after researching many hoods and talking to the customer service team I decided to take a chance with ProLine and I'm glad I did. The hood looks great and does a great job! The customer service was excellent throughout the entire process. I inquired about having the chimney custom cut, which they took care of and I inquired about the shipping status following my order and the customer service was alway quick to respond and kept me updated throughout the process. The simple touch controls are great and the timer feature is perfect for setting when we're done grilling to let the fan run for a few minutes before automatically shutting down as we enjoy our food. We love being able to grill out anytime of year, rain or shine! I would highly recommend this hood to anyone and have done so to many of my neighbors. "

Rating 10/10

I bought three!

"I bought a ProLine when I remodeled my kitchen about 5 years ago. The hood was powerful, easy to install and very easy to clean since the parts that get dirty can be washed in the dishwasher. It was so much more quiet than my previous microwave/hood.
When I moved and built a new home, I ordered another ProLine and it is even better than my first one. More quiet, great lighting and a bit more sleek. My daughter was building at the same time and I bought her one too. She also loves hers. She and her husband are both chefs, so hers gets a workout!
I only have great things to say about the company and their products

Rating 10/10

30" Wall Mount

"Finish and fit, excellent! Quiet, and packaged extremely well for shipping. "

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Rating 10/10

Great Range Hood for Kitchen Remodel

"I saw the range hood I needed on the ProLine website after searching locally and on other sites. The video was very helpful. It was clear Proline puts quality effort into all sizes available, and that was the deciding factor in my choice for the 30in model I chose. The shipment was protected well and delivered quickly. My contractor installed it without issues. It has been in use since October 2016 and has not disappointed. It has added elegant character and essential functionality to the remodel of my kitchen. Looking forward to years of reliability."

Rating 10/10

Great customer service

"We bought a proline range hood a few years ago. It works great very powerful and quiet. My wife likes to leave the hood lights on at night as a night light. As of a sudden they were quite dime and not working properly. I contacted proline and they responded quickly identifying the problem and sent me 2 new lights at N/C and a video link on how to install them. I was able to replace them in a few minutes and the problem was solved. Great company with super products.


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