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"I ordered a replacement motor for my pool pump. After giving the first sales person all the information from my pump label and making clear that I needed a 2 speed pump numerous times. I get disconnected, call back, ask for original guy I was speaking with and the guy who answers (the owner) tells me he knows about my call and can help me. I give him the model number again and tell him I need a 2 speed motor and he hooks me up and all is good - right? But NO! Motor gets here and it is a SINGLE speed motor. I call and the owner tells me that I gave him the model number that needed to be replaced and the motor sent was the one recommended by the manufacturer. I wanted to return the worthless motor and they refuse to accept it! I will never use this company again and if you think you are doing business with a company that stands behind their products, you will be greatly mistaken!!! I ended up using Poolzoom, they went above and beyond to help me and stood behind their products and their word."
Pool Supply Unlimited has been a wonderful discovery!
"We ordered a variable speed pump and it arrived so quickly you'd think they were standing at the end of the driveway when I ordered it. Superb service."
ryan foster is the bomb
"excellent service provided."
THey sent me the wrongs ones.
"I ordered the filters with the 3 plastic bands around the filters (as shown in the photos online) They sent me the single band filters. I wasn't home and my pool guy installed them anyway so I could not return them. I will not buy anything again from this company. "
Just missed the mark
"I ordered a 250,000 btu Pentair heater when i should have ordered a 400,000 btu system. When the system was delivered to be installed I found that it was not a new system but a used system. When I called Pool Supply Unlimited they wanted to refund me $100 dollars on a $1,900 system. So not only did I spend $1,500 on the first system but I also had to purchase the second system for $1,900 and I am still waiting to be refunded for the first system. "
"Ordered then cancelled even though it said it was in stock"
SoCal’s best pool supply place
"My rep Brian was awesome, went in to buy a new heater and repair some valves. I put my order for the heater in for will call and headed up from SD. I brought pictures of my system and we added on some check valves, flow meter check valve and 3 way valve. His knowledge was very helpful and got me exactly what I needed for an effortless install. New setup is amazing! I estimate PoolSupplyUnlimited saved me well over $1000. I will be back for new lights and then automation. Check here before you buy anywhere else."
"Quick shipping! Ordered Saturday & received Wednesday! Salt chlorine generator is back up & running."
"Super fast! Got my order within 2 days. Thanks. "
"Fast and on it!!! Great prices, great service, great pool~"
"Great priceFast delivery "
"Far too expensive ($17.00) for shipment of an item the size of a small book. "
"The package was delivered as promised and worked perfectly! "
Good luck if there's a problem
"Warning, they also go by A1 Pool Parts. If you have a problem, you can forget getting help in getting it resolved.Paid for expedited shipping on a heater to guarantee that it arrived on time before start of our busy summer season. When it didn't show on the guaranteed day or the next, I called and was told that I had to contact the shipper. I told the salesman that he should contact the shipper since the company chose them. The unit arrived days too late to install, no refund of the expedited shipping charge was given, and I ended up paying to have the old unit repaired. Rather than try and send this monster back, I kept it to install when we had a break in our busy season. When my installer arrived today, it turns out that one of the accessories for the heater that I ordered at the same time was not in the box with the heater. When I contacted them for help, I again got the "you need to contact the shipper" routine. It appears that Joe, someone in the company, thinks that answering two of my emails constitutes good customer service. Buyer beware."
Great price till you hit me With shipping charge
"Great price till you hit me with 19.00 in shipping. USP charges 19.00? Really? Next time I will buy it from my local pool store. the price was the same (65.00) off their shelf and your price, 46.00 plus the 19.00 in shipping. You do the math, I rather patronize locally if the price is the same."