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Stores > Petco
  • Petco

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 0.63/10 0.63/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 1.67/10 1.67/10
    Return/Replacement policy: Rating 1.67/10 1.67/10
Voice your opinion! Review Petco by clicking a star below.
Rating 2/10


Encouraging you to read the visitors posts that were left on Petco's page for false advertising sale items. On Sunday, July 16, 2017, Petco had an online sale with some items that were discounted up to 99% off (they were listed with the discounted prices on petco.com all day Sunday), so a lot of us did the obvious and grabbed those deals. After chatting with some of people, I found out that some of us called to confirm the price/transactions and Petco said the transactions look good, and they would be sent once they receive them. Well without notice Sunday night and through out the day Monday they cancelled orders, they did this little by little without posting anything on Petco FB page, stating what happened and what they were going to do about it, or at least just say, "apologize it's an error and we are going to refund your money." But no, instead we just had to wait to see if we did or didn't get ours cancelled, because some people did get their selected items on Monday morning.
Now personally speaking, I understand that it was an error and they changed their mindset in not honoring price listed, but at this point, I'm just posting this to bring awareness as to how unprofessional Petco has been with us. We have received different answers, some people were still able to get the price and the rest of us our transactions were cancelled, or others went to the store to find out if they would or wouldn't honor the price match. Some people were offered a different discount % and others were told if they wanted the item they had to pay full price. And the list can go on n on, so you are more than welcome to take a moment and read some of the posts that begin on Sunday.
**As of today Petco has not posted a notice to provide us any information in regards to this issue, and to the date some people have not been refunded on their credit card transactions, and customer service is very rude.
I'm pretty sure Petco lost a lot of customers... you should have been more open with us and admitted your wrongdoings, and not keep us hanging...


Rating 2/10


"I ordered items at a sale price that was on the website. They took my money out of my account before I was even off the site. 2 days later I happen to check the status of the order to find out it was cancelled. When I called to see why, I was told they made a mistake on the price and weren't liable for honoring it. Looking at these reviews I see that they apparently have done this quite a few times. Its not our fault the person doing the website messes up (a lot according to the reviews). Also, its funny how quickly they can take our money but we have to wait 5-10 business days to get it returned. Petco.......get your act together. This is ridiculous."

Rating 2/10


"Petco had a price mistake and some items were being sold online for 98% or 99% off. I managed to PURCHASE one of these items at that price but PETCO decided to cancel the order without notice.

This is completely unacceptable; if an order is placed, it should be final even if items are not priced the way they wanted them to be. When Delta Air Lines and United Air Lines accidentally offered first class fares to HAWAII for $10 they honored those fares. Petco was falsely advertising their product and when people bought them, they decided they wouldn't honor those orders.

Also, SOME orders managed to get shipped out and SOME customers will be getting their order in the mail while OTHERS aren't. If ONE person gets their order, then EVERYONE must get their order. How do you pick and choose? Is it because I have a disability? Or based on my race or sexual orientation? PETCO can NOT discriminate us! Therefore, they should be shipping ALL of these orders or NONE and since some already shipped, they must HONOR them ALL! Zero stars because they are NOT!

Rating 2/10

Order canceled without any reason given.

"Order canceled without any reason given."

Rating 4/10

don't use online petco

"never pay for 1 or 2 day delivery, I made a purchase paid nearly $15 for 1 day delivery on a Friday and they told me it would be delivered the following Thursday. a waste of $15 if you use their online don't pay for fast delivery just expect a long wait, or use amazon."

Rating 2/10

Big mistake, that I will NEVER make again

"Ordered from Petco.com instead of Amazon. Huge mistake. Items were to be delivered before arrival of adopted kitten. Trying to track package is an exercise in futility. They do not provide a link on email or website for tracking. After having to contact them to track my package from "unknown carrier", I learned it will not arrive until a week after ordering. They do not deserve 1 star. "

Rating 2/10

In store advertising

"Went to our local Petco to purchase 2-75g aquariums for the $1 a gallon. We were told they didnt have any. Associate called other stores in the area, no one had any. Was given a rain check but they have never got any in. Will not even order them. Told they cannot get them, I say BS. Another Pet store that is 30 minutes away carry the same brand, At a higher price. So this excuse doesn't wash with me. "

Rating 2/10

DEAD BABY HAMSTER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

"I purchased a baby hamster 3 months ago for my niece for Christmas at the PETCO in VIRGINIA BEACH on princess anne road and today it is DEAD. WHY?!?! At this point my niece is so distraught. Crying herself to sleep, doesn't want to go to school. So I go up to the store to see if there is anything they can do for me. surprisingly the store associate who sold me the hamster was there, her name is Lyndsey and she is SOOO nice and helpful. I ask her about hibernation for hamsters because Sky(the hamster) wasn't stiff, not cold to the bone, etc. So she's checking her out with me trying to see if there's something we can do storewise, (New hamster/refund) and she calls another employee by the name of Rachel who is just rude. "Hamsters don't hibernate they're nocturnal." trying to argue back and fourth with us on hibernation. she confirms Sky is dead and that she will NOT give me another hamster for my niece. She goes and asks another guy by the name of MIKE. and she says he says No too because it's not in a 30 day period. She also tells me they get their hamsters from breeders, so there is no telling how long they will live for. So I asked Lyndsey for corporates phone number and I give them a call, and they tell me there is nothing CORPORATE can do, only the store. SO WHAT IS THE FREAKING POINT OF CORPORATE OFFICES IF THEY CANNOT OVERRIDE STORE DECISIONS !?!?!?!?! point is... DO NOT BUY FROM PETCO, THERE IS NO TELLING WHO THESE ANIMALS CAME FROM WHERE THEY CAME FROM WHAT KIND OF ILLNESSES THEY HAVE HOW OLD THEY ARE AND WHEN THEY'RE BABIES AND DIE AND YOU'RE CHILDREN/NIECES/NEPHEWS ARE SO UPSET AND DESTRAUGHT THEY DON'T EVEN GIVE A ****!!!!!! YOU CAN'T EVEN SPARE A $14 DOLLAR **** HAMSTER TO MEND MY BABY'S HEART. **** YOU PETCO. I WILL NEVER BE SHOPPING HERE AGAIN !!


Rating 2/10

Adoption Glitch

" According to the store manager, the cats available could not be shown without the presence of the Humane Society director of Holmes County. I had just visited this establishment, met the owner, talked with her about the kittens and cats, and she informed me about her relationship to the store but at no time did she ever indicate how she must be present at the time of the adoption or while a cat or kitten was being examined or handled at the store in Wooster. I then called the corporate offices in San Diego and the main office in Texas where I attempted to talk to representatives who could not be understood so I kept asking for management on the situation. NO one was available during the middle of business hours and while attempting to return to the main menu, the program stated that the keys indicated were an incorrect selection.......I have heard many complaints about this business and I must say both of these issues would need to be rectified for a company to remain community centered and have a successful profit margin.


Rating 2/10

Is it possible to give negative numbers in the ratings???

"I ordered a kennel for my dog and was told it would be shipped out right away it was in stock.
Then 5 days later still not shipping information on my item and Petco send me an e-mail stating we messed up!!
Please accept our apology our warehouse was going through some transition..really on cyber Monday???
They offered a 25% off upon for future orders. In show of good faith, why couldn't they have reimbursed me for the inconvenience of how long it was taking for me to get this item.
We are 11 days out and still no kennel

Rating 2/10

This company ****

"I placed on order online on 11/26/2016. at 0814 on 11/27/2016 I received an email from petco stating the order was cancelled. On this email I saw all the items that I had ordered....but the prices listed on their cancellation email showed the full price on all the sale items I had ordered...

Does anyone know how to file a complaint against them on line with the BBB?



Rating 2/10

Worst customer service in the pet products industry!

"Petco is in the middle of a big mess right now because they issued a coupon code with an error and then cancelled all the orders where customers used it. Once contacted, they pretended they were unaware of the issue and then contacted us back to say they would not honor the coupon. They were given the opportunity to correct the issue and they chose not to . . . so, farewell to Petco. There are way too many pet supply companies that are good to their customers to waste time with one that is not! "

Rating 2/10

Crazy Sale Item Policy

"I saw a water fountain advertised and decided to go get one. When I found the item in the store it was not marked as on sale. I took the item to the cashier and she said she would have to get a manager to explain how the sale works.
The long and short is that I could have the sale price, but I had to place an order for the item and have it shipped to the store. THEY HAD 5 ON THE SHELF. The manager said that I would have to pay the shipping charges that would exceed the normal price when added to the sale price of the item.
I told the manager that was a crazy policy and that I would not be back. He said great have a nice day and I left and will not be back.

Rating 2/10

Who doesn't accept an original receipt for a return?

"Ordered a dog bed online, figuring it would be "easy" to return it to a local Unleashed store if it didn't fit. Well, the bed was too small for my dog. I printed out my original email receipt from the purchase and brought it and the bed with me to my local store. They refused to take it, telling me I needed to go back and print out a different return page, with a transaction number. Cashier said what I printed out didn't tell them how I had paid for the time. (The receipt clearly said I used PayPal, which is an option provided at checkout.) I had already brought the large and bulky item to the store. Had already printed out the original receipt that Petco had emailed to me. (I don't have my own printer, so it's not a trivial task.) I asked if I could pull up the info on my phone. No. I asked if they had a computer we could pull the info up on. No. I will NEVER order from Petco.com again. I will also never go back to the store (after I return this item and get my money back!)"

Rating 2/10

Didn't receive my order in full

"Ordered a litter box with a lid and a bunch of other cat stuff on 4/4/16 to receive it by 4/10/16. Received thw items on 4/8/16 in a giant box that was all ripped up and the bottom of the litter box was missing. I called customer service and they offered to send another one in 3 to 6 business days. I said that won't work, I need it by 4/10. They said they can expedite it but can't get it to be any earlier than Tuesday. I had to be refunded and now I have to go out and buy a litter box. My problem is that I still have a problem. They weren't willing to resolve it."

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