"Staff very nice. Store is clean. Shoe department is a disorganized mess."
"I have always enjoyed shopping at our local Peebles store for myself and for my family. Great values and merchandise make it fun to shop! Anything I find that is not available in my size or color can be ordered at the register or on my computer."
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
"I can always find great deals on shoes and clothes, they always have lots of clearance. It's sometimes hard to look through the clearance because there is so much jam packed on the racks, but it's worth the time to search through it all. Everyone is always very friendly."
"In general the store has improved in the last few months. It is less messy but it is still hard to check out during busy times and some but not all of the clerks are just unfriendly and unhhappy - like maybe they don't like working there."
"You can’t teach an associate good customer service skills if the store manager doesn’t have them as well"
“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”
"Changing room floor was dusty. Afraid to change white clothes. Did not want to get them dirty."
"The only reason I pulled up this survey was because I wanted to let you know that your Johnstown, New York store shoe department is horrendous. I don't know how anyone can make a selection. It looks like abomb hit it.You need to have more sales assocs in that store."
"Was a very good experience and always go back love the store.. Just wish I could get approved for a pebbles credit card.."
"I have found a place to purchase nice quality baby gifts."
"Employees were friendly while I was making my purchases only little thing is that the shoe department was a bit disorganized it was hard to find the right sneaker that was displayed ."
"You always have everything I love!"
Worst experience ever
"This store offered me their credit card to get a 15% discount on my purchase so I did, never receive the card and 3months later a bank call me saying that I owe $170 for the shoes I PAY $44.15 in the store."
“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our guest services at 1-800-743-8730. ”
"I just returned back to the 518 after being out of the country on business and I have never felt so inclined to write a review as I do now. I’ll be the first to admit that Peebles has always been disorganized store. It’s just the atmosphere I get. I have been to Troy, Rensselaer, Hudson, Johnstown.. they are all the same. However, I always chose to visit the Johnstown store because of the exceptional staff. The managers were always very knowledgeable and to the point. They were very honest when it comes to exclusions, deals and so on and so forth. Donna always helped me in the ladies department and was always very helpful and made me feel as if she enjoyed helping me. Now I have noticed she’s not there. Peebles is also my go to shop for my twin sons. Zach was always very accommodating in helping me find exactly what I needed. I am now also being told that he is no longer working for Peebles. The new manager is clueless and rarely ever has the ability to answer my questions. I miss the old Peebles. The store may seem a little bit cleaner so to speak but that’s about it. The employees are clueless and the store isn’t as inviting as it used to be. "
"This last visit to Peebles there was a store clerk available. Most every visit I make there isn't a clerk visible. I can walk the store area and am lucky to find someone to wait on me. This truly is a draw back for me to shop here. If your store exists to sell items, maybe consider staff to wait on them."
"The Gloversville store looked great! A wonderful improvement: inviting, clean, well-organized. So pleasant to shop there."
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