• ADDRESS
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  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
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  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    n/a

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile

Product & services pricing 8.07/10
Chance of future purchase: 7.72/10
Shipping & packaging: 8.09/10
Customer service: 7.63/10
Return/Replacement policy: 7.50/10
Click a star to Write a Review!
5/5
2018-08-14

1st time order

"Great experience, parts delivered timely and a great value. Parts fit perfectly on car. Only recommend is to have system recommend additional parts. For example I ordered fenders but forget to order the push pins."

Helpful Cool

4/5
2018-08-14

Excellent service rendered.

"The parts ordered and delivered in a timely manner and were the exact manufacturer parts . "

Helpful Cool

5/5
2018-08-14

Acura parts

"Got some live help, which was very valuable given I couldn’t tell which bushings I need. Got the right fit, and good price, and quick delivery. Used Parts Train many times, always satisfied. "

Helpful Cool

5/5
2018-08-14

Right part

"Just what I needed. Just what I ordered
Would have been nice to get mounting screws with it.
"

Helpful Cool

5/5
2018-08-14

Great parts store,fast shipping.

"Great service, good prices, fast shipping."

Helpful Cool

5/5
2018-08-14

Great experience

"Part was easy to find, reasonably priced, and delivered promptly. I've always had a good experience with this vendor."

Helpful Cool

1/5
2018-08-14

Additional money

"FedEx in Twinsburg said needed more information from company called company gave company the information company calls back about 2 hour later cause they didn't put an apartment number on the shipping label and gonna charge an additional 15 fee"

Helpful Cool

4/5
2018-08-14

On Time

"On time delivery,part in good shape and worked."

Helpful Cool

5/5
2018-08-13

As Advertised

"As advertised, delivered as promised. No surprises or complaints."

Helpful Cool

5/5
2018-08-13

"Part came early. I liked that."

Helpful Cool

5/5
2018-08-13

Timely

"Parts were delivered a day earlier than expected."

Helpful Cool

5/5
2018-08-13

cadillac door parts

"excellent, everything as advertised"

Helpful Cool

1/5
2018-08-13

Returns are a nightmare

"Sent me the wrong part (not my fault) takes several phone calls and emails just to get a return label!!! "

Helpful Cool

1/5
2018-08-13

Wrong parts

"The sales representative was not very informative."

Helpful Cool

4/5
2018-08-12

Sold me the wrong part-Update

"Ordered a gas tank for my 71 Ranchero.
Their web site said it would fit my car. It is way to big.
Called the manfacture and they told me this did not fit my 71.
Went back to the web site after contacting Parts train and they still list the part as fitting a 71 Ranchero.
Now I have to pay $42.00 to ship it back to the manufacture.
Not Happy.
However I will say shipping from Parts Train was fast but it doesn't matter if the part is wrong and I have to pay to return it.
Update
Received a call from Marie and strightened the problem out. The person doing the RMA's forgot to include the shipping label. She e mailed me a new label so I can ship it tomorrow.
I gave them 4 stars because I had all ready paid Fedex for the shipping and now I have to cancel my payment.
Not a big deal.
"

Helpful Cool
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partstrain from Parts Train has responded
Posted Aug-12-2018

“Hello!

Good day! We appreciate your feedback.

Thank you for allowing us to assist you with your concern.

If you have any questions, feel free to call us at 1-888-251-1214 option 8 ext 9919.

Thank you,
CUSTOMER ADVOCATE TEAM
www.partstrain.com


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