1st time order
"Great experience, parts delivered timely and a great value. Parts fit perfectly on car. Only recommend is to have system recommend additional parts. For example I ordered fenders but forget to order the push pins."
Excellent service rendered.
"The parts ordered and delivered in a timely manner and were the exact manufacturer parts . "
"Got some live help, which was very valuable given I couldn’t tell which bushings I need. Got the right fit, and good price, and quick delivery. Used Parts Train many times, always satisfied. "
"Just what I needed. Just what I orderedWould have been nice to get mounting screws with it. "
Great parts store,fast shipping.
"Great service, good prices, fast shipping."
"Part was easy to find, reasonably priced, and delivered promptly. I've always had a good experience with this vendor."
"FedEx in Twinsburg said needed more information from company called company gave company the information company calls back about 2 hour later cause they didn't put an apartment number on the shipping label and gonna charge an additional 15 fee"
"On time delivery,part in good shape and worked."
"As advertised, delivered as promised. No surprises or complaints."
"Part came early. I liked that."
"Parts were delivered a day earlier than expected."
cadillac door parts
"excellent, everything as advertised"
Returns are a nightmare
"Sent me the wrong part (not my fault) takes several phone calls and emails just to get a return label!!! "
"The sales representative was not very informative."
Sold me the wrong part-Update
"Ordered a gas tank for my 71 Ranchero. Their web site said it would fit my car. It is way to big. Called the manfacture and they told me this did not fit my 71.Went back to the web site after contacting Parts train and they still list the part as fitting a 71 Ranchero.Now I have to pay $42.00 to ship it back to the manufacture.Not Happy.However I will say shipping from Parts Train was fast but it doesn't matter if the part is wrong and I have to pay to return it. UpdateReceived a call from Marie and strightened the problem out. The person doing the RMA's forgot to include the shipping label. She e mailed me a new label so I can ship it tomorrow. I gave them 4 stars because I had all ready paid Fedex for the shipping and now I have to cancel my payment. Not a big deal."
“Hello!Good day! We appreciate your feedback.Thank you for allowing us to assist you with your concern. If you have any questions, feel free to call us at 1-888-251-1214 option 8 ext 9919.Thank you,CUSTOMER ADVOCATE TEAMwww.partstrain.com ”
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