Automotive
17,582 reviews
7.93 / 10
  • ADDRESS
    08053
  •  
  • BUSINESS HOURS
    Monday-Friday from 9AM-6PM EST
    GENERAL PHONE
    1-800-541-9352
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    sales@partsgeek.com
    SUPPORT PHONE
    1-800-541-9352

Payment options

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  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • checkmark icon Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 8.12/10
Chance of future purchase: 7.71/10
Shipping & packaging: 7.79/10
Customer service: 6.91/10
Return/Replacement policy: 6.65/10
Click a star to Write a Review!
1/5
2018-04-18

Worst customer service ever!!!

"The part I had ordered was placed in my mailbox on a Friday. I removed it from my mailbox at about 6:00 pm. It had been inappropriately packaged in what appeared to be reused materials and was broken when I removed it from that package. I had to have my truck, so I scavenged re-usable sub-parts from both individually useless pieces, but I feel we may be running on borrowed time. After waiting 12 days now, after several emails and phone calls, and having sent 6 pics to romen@partsgeek.com, no one has contacted me yet. So, unless PartsGeek experiences some cathartic awakening, and soon, this customer has been lost to them. I will also share my story with whomever I have opportunity. BUYER BEWARE!!!

Don Smith
Lexington, NC
"

Helpful Cool

5/5
2018-04-18

Bad

"It need 4 weeks in pay hadn't been returned"

Helpful Cool

1/5
2018-04-18

Poor

"First off the parts were very reasonable. I don’t understand why it took four business days to get shipped. The web site said they had the parts in stock, so why four days? Then it took seven business days to arrive. If you need parts quick , this is not the place to buy from. I tried to contact parts Geek . The only way is email and I got a generic reply back. Very dissatisfied with the customer service. Will never order from them again!"

Helpful Cool

5/5
2018-04-17

Nice

"Quick and easy. Got what I ordered"

Helpful Cool

1/5
2018-04-17

"I was sent the wrong part for the third time, i give up."

Helpful Cool

2/5
2018-04-17

It pays to shop around

"The Delco blower motor I ordered was $40.00 less at Rockauto.com and priority shipping was included."

Helpful Cool

5/5
2018-04-17

Hood support strut

"Ordered OEM struts for my Dodge 2500 and received it in 4 days but could't install it because 1 strut could not be compressed and the other had medium pressure so called and returned the struts and reordered the RhinoPac which was suggested by customer service and received them in 3 days. Took 5 minutes to install and hood goes up and stays up. Thanks for the great service."

Helpful Cool

1/5
2018-04-17

I was mailed the wrong item

"I ordered a light and I got a gas pedal excelerator.
I got a full refund, they said it happens a lot.
"

Helpful Cool

5/5
2018-04-17

Certified Auto Repair

"Always good prices. Great parts and good shipping"

Helpful Cool

5/5
2018-04-17

Thanks good things

"Is good to know about you guys thanks for your service
"

Helpful Cool

5/5
2018-04-17

Great price , A+ seller!

"First time I ordered from this site, good price, happy with the item. I’ll buy again from this seller."

Helpful Cool

2/5
2018-04-17

Back Flange Did Not Match OEM

"Order went through fine and was delivered in a timely manner. Back flange bolt pattern was rotated and larger than OEM. Was not able to install. Threads on all parts also did not match OEM, though that wasn't as much an issue. Won't be going through PartsGeek again."

Helpful Cool

2/5
2018-04-17

The wrong part was sent...

"We received the wrong part. We have sent it back. But because it is an electrical part we are not sure if they will honor the refund policy. We shall see..."

Helpful Cool

1/5
2018-04-17

They have inventory issues

"Went on google to order a part for a customers car that was not available in my area. First result was parts geek. I clicked on the link and ordered the part i needed. 2 days later i get an email telling me that they dont have the part and this stuff happens. I went back on google and searched for a new part and they are still the top search. I looked to see if they have updated and it still says they have it in stock. Well that is pretty much my last experience with this company. Now they know they dont have a part and are still putting customers through all this hassle. Clearly they are all about money. Thank you for asking me my experience however. "

Helpful Cool

5/5
2018-04-17

fast shipping

"I could not believe it was here the next day that was fast will do more business with you guys thanks Frank !"

Helpful Cool

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