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still a month and a half with no pens. Really?
"no updates about delays. I have to call and get updates. I'm not happy. This will be our last order with you ."
"The product seems to be good , they talk nice on the phone , but they are to slow on delivering the product . I won't order from them again ."
I ordered pens in November and still haven't gotten them.
"If I wasn't persistently hounding this company, I probably would never have even received my order. Despite them forgetting about me, no specials were offered and no compensation. I will not be using this company again. Update: They reached out to me after this review and offered me a 15% discount. "
As good as their word!
"PENSRUS delivered some great looking pens. There was a small issue with the imprint. They looked into the matter, were extremely courteous about it, and we came to a very acceptable compromise. Their customer service was great, and we are 100% satisfied customers! We'll be back!"
Customer Service is Responsive
"Customer Service is both responsive and helpful. After an initial ‘hiccup’ - I reached out and the Customer Service Lead jumped in and made it right. Thank you Kaitlyn!!"
Have not received pens! Ordered on 11/29/17 and said they will not ship until 1/17/2018.
"Ten day turnaround has turned into almost two months. Probably will not go this route next time. Sorry!"
Great service and fast delivery!
"I love the pens and so do my clients!"
A+ for Customer Service
"Easy to order; quick to deliver."
They did a great job!
"No issues, I received what I ordered!"
Best customer service on the web!!
"I use Pensrus every year for a holiday gift for my middle school band students. They love the personalized pen and I love the easy of ordering. "
"My pens are exactly how I wanted them to look. It actually writes well too and isn’t cheap feeling. I will order from them again. "
Some early mix-ups with art but end result was perfect and on time.
"There were some early mix-ups with the artwork on this order, but it was eventually resolved and the end result was great."
Pensrus is awesome! Love the pens we ordered! Very highly recommended! A+++
"Our pens are so great. They are such a good quality & the writing grip is perfect. The actual writing has effortless flow. The color shade is different than what showed online but we're still very happy customers. Also, communication was impressive while waiting for our pens & the follow-up once they arrived to make sure we're happy was equally impressive. Thank you so much!"
"Found the perfect pen to match the colors we use for our business. Great price, nice smooth ink flow, blue ink. very happy!"
Quick, flexible and great customer service!
"I needed 200 custom logo pens Quick and the staff of pensrus were amazing to work with, helped me rush the order, and delivered on time. "