• ADDRESS
    10312
  •  
  • BUSINESS HOURS
    7:00 am - 7:00 pm Mon-Friday
    GENERAL PHONE
    800-736-7787
    FAX
    866-736-7787
  •  
  • SUPPORT EMAIL
    info@pensrus.com
    SUPPORT PHONE
    800-736-7787

Payment options

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  • option not available Money Order
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  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
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  • checkmark icon Priority Next Day
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  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
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  • checkmark icon Secure Order Processing
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Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
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Review History & Profile See full Rating history

Product & services pricing 5.50/10
Chance of future purchase: 5.42/10
Shipping & packaging: 5.42/10
Customer service: 6.67/10
Return/Replacement policy: 4.38/10
Click a star to Write a Review!
5/5
2018-04-10

Great Recruiting Giveaways

"Ordered 3 different chachkies to give away in Vegas at our annual recruiting event. Worked out great - product was at my hotel when I arrived and the customizing they did was spot on. Jamie was great help. Thanks !!!"

Helpful Cool

1/5
2018-03-20

DO NOT ORDER

"It has been over four months and still no Pens. This place is a joke. They charged our card immediately and still no Pens!"

Helpful Cool

5/5
2018-01-29

still a month and a half with no pens. Really?

"no updates about delays. I have to call and get updates. I'm not happy. This will be our last order with you ."

Helpful Cool

2/5
2018-01-23

SLOOOW

"The product seems to be good , they talk nice on the phone , but they are to slow on delivering the product . I won't order from them again ."

Helpful Cool

2/5
2018-01-22

I ordered pens in November and still haven't gotten them.

"If I wasn't persistently hounding this company, I probably would never have even received my order. Despite them forgetting about me, no specials were offered and no compensation. I will not be using this company again.
Update: They reached out to me after this review and offered me a 15% discount.
"

Helpful Cool

5/5
2018-01-17

As good as their word!

"PENSRUS delivered some great looking pens. There was a small issue with the imprint. They looked into the matter, were extremely courteous about it, and we came to a very acceptable compromise.

Their customer service was great, and we are 100% satisfied customers! We'll be back!
"

Helpful Cool

4/5
2017-12-28

Customer Service is Responsive

"Customer Service is both responsive and helpful. After an initial ‘hiccup’ - I reached out and the Customer Service Lead jumped in and made it right. Thank you Kaitlyn!!"

Helpful Cool

1/5
2017-12-27

Have not received pens! Ordered on 11/29/17 and said they will not ship until 1/17/2018.

"Ten day turnaround has turned into almost two months. Probably will not go this route next time. Sorry!"

Helpful Cool

5/5
2017-12-25

Great service and fast delivery!

"I love the pens and so do my clients!"

Helpful Cool

5/5
2017-12-24

A+ for Customer Service

"Easy to order; quick to deliver."

Helpful Cool

5/5
2017-12-22

They did a great job!

"No issues, I received what I ordered!"

Helpful Cool

5/5
2017-12-21

Best customer service on the web!!

"I use Pensrus every year for a holiday gift for my middle school band students. They love the personalized pen and I love the easy of ordering. "

Helpful Cool

5/5
2017-12-20

Great pens

"My pens are exactly how I wanted them to look. It actually writes well too and isn’t cheap feeling. I will order from them again. "

Helpful Cool

4/5
2017-12-18

Some early mix-ups with art but end result was perfect and on time.

"There were some early mix-ups with the artwork on this order, but it was eventually resolved and the end result was great."

Helpful Cool

5/5
2017-12-17

Pensrus is awesome! Love the pens we ordered! Very highly recommended! A+++

"Our pens are so great. They are such a good quality & the writing grip is perfect. The actual writing has effortless flow. The color shade is different than what showed online but we're still very happy customers. Also, communication was impressive while waiting for our pens & the follow-up once they arrived to make sure we're happy was equally impressive. Thank you so much!"

Helpful Cool

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