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Stores > PENSRUS
  • PENSRUS

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      10312
    •  
    • BUSINESS HOURS
      7:00 am - 7:00 pm Mon-Friday
      GENERAL PHONE
      800-736-7787
      FAX
      866-736-7787
    • SUPPORT EMAIL
      info@pensrus.com
      SUPPORT PHONE
      800-736-7787

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.13/10 8.13/10
    Chance of future purchase: Rating 8.51/10 8.51/10
    Shipping & packaging: Rating 8.71/10 8.71/10
    Customer service: Rating 8.98/10 8.98/10
    Return/Replacement policy: Rating 8.42/10 8.42/10
Voice your opinion! Review PENSRUS by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2018-01-29

still a month and a half with no pens. Really?

"no updates about delays. I have to call and get updates. I'm not happy. This will be our last order with you ."


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Verified Customer
Rating 4/10
2/5
2018-01-23

SLOOOW

"The product seems to be good , they talk nice on the phone , but they are to slow on delivering the product . I won't order from them again ."


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Verified Customer
Rating 4/10
2/5
2018-01-22

I ordered pens in November and still haven't gotten them.

"If I wasn't persistently hounding this company, I probably would never have even received my order. Despite them forgetting about me, no specials were offered and no compensation. I will not be using this company again.
Update: They reached out to me after this review and offered me a 15% discount.
"


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Verified Customer
Rating 10/10
5/5
2018-01-17

As good as their word!

"PENSRUS delivered some great looking pens. There was a small issue with the imprint. They looked into the matter, were extremely courteous about it, and we came to a very acceptable compromise.

Their customer service was great, and we are 100% satisfied customers! We'll be back!
"


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Verified Customer
Rating 8/10
4/5
2017-12-28

Customer Service is Responsive

"Customer Service is both responsive and helpful. After an initial ‘hiccup’ - I reached out and the Customer Service Lead jumped in and made it right. Thank you Kaitlyn!!"


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Verified Customer
Rating 2/10
1/5
2017-12-27

Have not received pens! Ordered on 11/29/17 and said they will not ship until 1/17/2018.

"Ten day turnaround has turned into almost two months. Probably will not go this route next time. Sorry!"


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Verified Customer
Rating 10/10
5/5
2017-12-25

Great service and fast delivery!

"I love the pens and so do my clients!"


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Verified Customer
Rating 10/10
5/5
2017-12-24

A+ for Customer Service

"Easy to order; quick to deliver."


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Verified Customer
Rating 10/10
5/5
2017-12-22

They did a great job!

"No issues, I received what I ordered!"


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Verified Customer
Rating 10/10
5/5
2017-12-21

Best customer service on the web!!

"I use Pensrus every year for a holiday gift for my middle school band students. They love the personalized pen and I love the easy of ordering. "


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Verified Customer
Rating 10/10
5/5
2017-12-20

Great pens

"My pens are exactly how I wanted them to look. It actually writes well too and isn’t cheap feeling. I will order from them again. "


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Verified Customer
Rating 8/10
4/5
2017-12-18

Some early mix-ups with art but end result was perfect and on time.

"There were some early mix-ups with the artwork on this order, but it was eventually resolved and the end result was great."


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Verified Customer
Rating 10/10
5/5
2017-12-17

Pensrus is awesome! Love the pens we ordered! Very highly recommended! A+++

"Our pens are so great. They are such a good quality & the writing grip is perfect. The actual writing has effortless flow. The color shade is different than what showed online but we're still very happy customers. Also, communication was impressive while waiting for our pens & the follow-up once they arrived to make sure we're happy was equally impressive. Thank you so much!"


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Verified Customer
Rating 10/10
5/5
2017-12-16

Great Pens!

"Found the perfect pen to match the colors we use for our business. Great price, nice smooth ink flow, blue ink. very happy!"


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Verified Customer
Rating 10/10
5/5
2017-12-16

Quick, flexible and great customer service!

"I needed 200 custom logo pens Quick and the staff of pensrus were amazing to work with, helped me rush the order, and delivered on time. "


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