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    SUPPORT PHONE
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Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
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Review History & Profile See full Rating history

Product & services pricing 8.68/10
Chance of future purchase: 8.84/10
Shipping & packaging: 5.00/10
Customer service: 8.59/10
Return/Replacement policy: 5.63/10
Click a star to Write a Review!
1/5
2018-04-24

Where poor customer service with no policies and process.

"I placed an online order on 4/18/18 for Sony 85 inch Television model XBR-85X900F with delivery date as 4/27/18. Today is 4/24/18 and the item is not shipped till no. When we call customer service or online sales representative for status they don't they do not give the status on my order nor follow up with concern parties to resolve the issue. They wasted a week of my time following up with them everyday. Don't buy any products from this store they have very very very poor customer service with no policies and process."

Helpful Cool

5/5
2018-03-02

Good experience

"I ordered a 55" TV online from PCR&S. When it was delivered, it arrived damaged. Their customer service took great care of me when I called. Got me set up with a pickup of the broken TV and a cross shipment of a replacement TV.
Here's where the fun starts... Somehow, the replacement TV was damaged during shipping. Again, customer service took care of me. Sent for a pickup of the damaged TV.
At this point, I just decided not to press my luck and did not get a replacement TV sent out. I just had them refund me and I purchased one locally for a little bit more money.
All said and done, even though I didn't end up with a TV from PCR&S, they took excellent care of me during the process of two damaged TVs.
"

Helpful Cool

5/5
2018-03-02

Excellent experience

"They had a mistake in one of their product titles which led me to buy the wrong product. I contacted their support and they are sending me the product I intended to order and are not requiring me to send back the incorrectly purchased item.
I have no use for the incorrectly purchased item but its nice not to deal with that hassle.

Will bookmark these guys and use them again for sure.
"

Helpful Cool

2/5
2018-02-14

Bad business

"I was promised 18 months financing by a a store manager in the Yonkers NY store and it was never granted. No on had information "

Helpful Cool

5/5
2018-01-11

Happy customer

"Had a very pleasant expirience this week at PC Richard downtown Brooklyn.Staff did their best in bringing an item for me and sales associate Tamara was very attentive even keeping in mind a specific color while searching for the piece.PC Richard should cherish her as a valuable asset to the company."

Helpful Cool

2/5
2018-01-01

Poor Customer Service

"I ordered and received two hp 27" curved monitors about 2 months ago. One of the monitors was damaged and returned for replacement. After about 2 weeks I didn't receive the replacement so I called P.C. Richards several times and was often promised but nothing happened. So, because I have a P.C. Richards credit card I am ordering the monitor again. I want to see how fair you guys are. "

Helpful Cool

5/5
2018-01-01

P.C. Richard is very reliable

"I have brought several product and appliances"

Helpful Cool

5/5
2018-01-01

Great Experience

"It was a wonderful experience."

Helpful Cool

4/5
2018-01-01

"Great price. Easy shopping."

Helpful Cool

5/5
2018-01-01

Great place to get your items

"The Bose is a very good product that I need. It's great"

Helpful Cool

5/5
2018-01-01

"I was a very nice experience and also easy"

Helpful Cool

5/5
2018-01-01

"Good experience. A bit confusing re the pickup in store option"

Helpful Cool

5/5
2018-01-01

"it is always a pleasure doing business with PC Richards"

Helpful Cool

1/5
2018-01-01

"Very hard to change quantity.took me 15. Minutes to order"

Helpful Cool

5/5
2018-01-01

Decent Store

"Never had a bad experience w/PC Richard. Highly Recommended!"

Helpful Cool

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