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Stores > Orion Telescopes & Binoculars
  • Orion Telescope Orion Telescopes & Binoculars Elite Status
    • ADDRESS
      95076
    •  
    • BUSINESS HOURS
      Place orders 24 hours a day, 7 days a week! Customer service hours: Monday through Friday 6:00 AM -
      GENERAL PHONE
      800-447-1001
      FAX
      n/a
    • SUPPORT EMAIL
      sales@telescope.com
      SUPPORT PHONE
      800-676-1343

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.70/10 7.70/10
    Chance of future purchase: Rating 8.35/10 8.35/10
    Shipping & packaging: Rating 8.41/10 8.41/10
    Customer service: Rating 7.72/10 7.72/10
    Return/Replacement policy: Rating 7.50/10 7.50/10
Voice your opinion! Review Orion Telescopes & Binoculars by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-12-13

xt8i might not work

"xt8i could not get a good warp factor"


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Verified Customer
Rating 10/10
5/5
2017-12-12

Very happy

"Very happy with the way it all worked out "


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Verified Customer
Rating 10/10
5/5
2017-12-12

Good buy

"Great buy , Good price , Fast shipping , Arrived in good condition . "


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Verified Customer
Rating 10/10
5/5
2017-12-11

I'd buy from them again

"Good website. Great selection. No complaints."


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Verified Customer
Rating 10/10
5/5
2017-12-11

Stellar

"scope received as advertised and promptly..."


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Verified Customer
Rating 10/10
5/5
2017-12-11

Monocular

"Love your optics!!! I'll be back."


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Verified Customer
Rating 8/10
4/5
2017-12-11

StarSeeker IV Mount

"Shipped fast, went on sale and they gave me the SALE price. "


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Verified Customer
Rating 10/10
5/5
2017-12-11

Would buy from this seller again

"Item arrived on time and in the condition described."


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Verified Customer
Rating 10/10
5/5
2017-12-10

Great Service

"Just what I was looking for."


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Verified Customer
Rating 10/10
5/5
2017-12-10

Long established company with a well deserved reputation for qua;ity.

"I have had a long relationship with Orion Telescopes and they have always been responsive and offer excellent quality. Orion is an industry standard bearer. "


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Verified Customer
Rating 8/10
4/5
2017-12-09

Did a good job

"Price was good shipped when they said it would"


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Verified Customer
Rating 10/10
5/5
2017-12-08

Scope came quick and performs as expected.

"Good item at fair price!!!!"


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Verified Customer
Rating 6/10
3/5
2017-12-08

Less than stellar performance.

"Funny... the email asking about my experience read, "How was your overall experience...?" Here, on the ratings survey, the word "overall" is noticeably absent.
To answer the question, it was an anxious period. The order left the store the day the order was placed which would earn top marks from me. It crossed the country in 5 days - which is expected and the 5-star rating would stand. But at this point it sat at the carrier's facility a further 4 days because "Due to operating conditions, your package may be delayed. / Delivery will be rescheduled." Overall, it was a 10-day experience that should have been 5 or 6 days and during the additional days I was concerned the package might have been lost.... was it insured? Like I said, "Anxious".
It may have been the carrier's fault but it will affect my future purchasing decisions.
"

Rep reply posted Dec-12-2017

A rep from Orion Telescopes & Binocu, OrionTelescopes, has responded

“Thanks for taking the time to share your feedback. We're sorry for the long delay in receiving your package. We're glad that you finally received it but we understand the frustration when the order doesn't arrive in the expected time frame. As an accommodation, we'll be mailing you a $25 gift certificate that you can use for any future order. We appreciate your interest and hope that you give us the opportunity to provide you with a better experience in the future. ”


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Verified Customer
Rating 10/10
5/5
2017-12-08

Orion Telescopes - Great!!!!!

"Orion Telescopes - Great!!!!! Very good products at reasonable prices. They do their part to ship out on time, but UPS needs a lot of work to achieve on time performance. Their tracking often is erroneous."


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Verified Customer
Rating 8/10
4/5
2017-12-05

Questions answered

"Asked for price to recollimate binocs. Celestron WaterSport unfamiliar to Alex. Said if pair cost under $100 new that not worth fixing. Got the answer I wanted"


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