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Horrible service! Restocking fee robbery!
"I ordered a Nest jasper necklace. For some reason the necklace measures 14 inches. This was marked on the site but I did not realize exactly how small that is. There are no pictures showing it on a person or saying it is a choker. It is so small it is too tight even for a choker! It could fit a child! I do not have an unusually large neck. I looked online to see how to do a return and the website says they charge re-stocking fees!!! 35%! Who does that??!! I emailed customer service on their site, it said I would receive a response within 48 hours -that was seven days ago and still haven't heard from them, called today had trouble getting through kept getting hung up on, then "Mario" said he would see what he could do and call me back, he never did. Then I got an email saying if I wanted store credit I could get my money back but if the original form of payment was credited I would lose 35% restocking fee and pay return shipping. Did I mention they charged me $16.95 to ship the necklace??? They do not include return labels in the order so you have to request a shipping label -another delay of days. I included a note saying I definitely wanted a gift card/store credit so I would get all my money back. They refused to honor that and refunded my credit card deducting the restocking fee, against my expressed wishes. For a $163.29 necklace I only was refunded $123.84. I asked them to honor my request, they said no too bad. They have been one of the worst online shopping experiences I have ever had. I will never order from them again!! BEWARE!!!!!! "
The worst company experience I have every had!
"Took three weeks and 5 emails on a damaged item return and no response. I had to go to Amex. for help. When I got through to OneKingsLane on the phone they told me that many customers had to wait a month for a response. Find items elsewhere! "
AVOID AT ALL COSTS
"This company is a nightmare avoid at all costs! They told me they'd give me the correct price on a couch I ordered, correct price was $692. However they continued to charge my card $1538 for the entire month of July. This charge would appear then disappear leaving my account with this huge hit of $1538 at random times.Thankfully my bank has been awesome with helping me resolve this matter. But not having access to your money is a devastating experience especially when it's randomly taken out several times a month.I've since placed a stop payment with this merchant so I can stop reliving this nightmare. The customer service is a joke and could not/would not help at all. It's like they contract remote employees who just pick up their cell phone and pretend to assist you.I hate this company and I've done business with thousands. This is the only company I can say I truly hate. I hope they are shut down!"
"So disappointed. I ordered 4 beautiful dining room chairs which were shipped quickly. However, one of the chairs was missing some hardware to attach the seat, thus making it unusable. I contacted One Kings Lane immediately to report this and they said they would get with the vendor to get the needed part sent to me. I had explained that I had even tried to find the missing parts at Home Depot, Lowes and other places and was told they were custom parts and only the manufacturer could send me the replacement part. Finally after another week or so, One Kings Lane sent me an email with a tracking # saying the parts had been shipped. Yet for another couple of weeks, the tracking # showed the item had never been picked up by UPS..So again I called and while they apologized and said they would get with the vendor again and let me know when another attempt at shipping would take place. This last correspondence was over a week ago and still not a word back. I have now asked for a partial refund for the one defective chair or to have their vendor send me a chair with all the hardware. While i love the chairs, I will never deal with One Kings Lane again due to their lack of follow-up for my purchase. "
"If you are looking to receive damaged merchandise and damaged replacement merchandise then shop with One Kings Lane. How they became a billion dollar company is beyond me."
"So I ordered 2 outdoor rugs for my front and back porch - same rug. They both came and they were the wrong color version that I ordered. They told me to return them for full refund, order the rug again and I would get the correct version. I did and it was the wrong rug again. Ordered the same rug 3 times to get the wrong rug 3 times. They will not get with their 3rd party vendor to fix the problem - they are shipping out the wrong rugs, offering you 15% to keep it, and then hoping you want it. IT IS TERRIBLE CUSTOMER SERVICE!!! They honestly do not care about me AT ALL. "
"Do not conduct business with One Kings Lane! Do not purchase any of their products! I have purchased a few items from them within the past few years. They just lost a customer though. I had ordered a faux hanging plant, what I received in the mail was a bistro table instead. Yep, they screwed up my order and sent me the wrong item. #2 I also ordered a polish stoneware large serving bowl. When I opened up the box, it was completely shattered! Getting a refund from these people is next to impossible. They wanted me to send them photos of the shattered bowl, and the vender may or may not decide to issue a refund. I am appalled with this company. They won't be in business for long. Bad karma!"
"I am not a customer of One Kings Lane and have never purchased from them. All of a sudden they are bombarding me with spam, a couple a day."
"After ordering a rug from OKL and waiting as the delivery date came and went, I spent the subsequent 6 weeks following up to absolutely no avail. Though OKL answered their phones and were cordial to speak with, they had zero control over the merchants intent to ship the product, saying that their only 'protocol' was to 'email' the manufacturer once every three days and hope for the best. They could not call, email more frequently, or extend the process any further than that. Not only that but until I insisted on it, they were not following up with me either on the status. I had to follow up with them, for a total of 6 weeks without any progress at all other then...there was nothing that they could/would do. They did once say, the manufacturer responded and promised a ship date of two weeks (for the second time). This never happened. At the end of week 6 long weeks of me continuing to follow up, OKL sent m a simple email saying they were just going to cancel my order all together. At 9 months pregnant, and this being a rug for the infants room...I was perturbed. I can't physically carry a rug at this point and ordering another online was not on my agenda. Of course I complained. They were again cordial, offering a discount on my next purchase plus free shipping. I had no other recourse and accepted. I decided to purchase a bracelet, what looked to be a beautiful emerald green and gold cuff (a treat). I was actually pretty excited to receive it. It arrived yesterday and to my disappointment but not surprise, the cuff looks like an incredibly cheap and dull version of what was depicted on their site. It's awful (dare I say junk), nowhere near the value, quality, or attractiveness they claimed it was worth. The 'emerald green colour' was more of a pasty white with a tinge of green' and it's not returnable (I can see why). What a shame. I will never order from this company again. Never. It was a complete waste of money, time and energy. "
"I am sad to report that One Kings Lane has some major problems in packaging, customer service, and pricing. Packaging/Customer Service: Several items have arrived broken (only the ones in One Kings Lane boxes). There was a period I received 5...FIVE broken items. IN.A.ROW. Customer Service did not care. They didn't apologize or take ownership a single time. You're told to look for an email from them and to send pictures as proof. They then respond telling you someone will "investigate" and follow up. They never did follow up, but I ended up with a refund. Guess that's ok.Pricing: I bought a pair of lamps from One Kings Lane for over $200 dollars. I love the lamps, they arrived just fine and are good quality, HOWEVER, I found the same pair of lamps on Overstock for $70 less. Based on pricing, advertising, and marketing, One Kings Lane wants to have an upscale approach to their home offerings, and I respect that. My advice to OKL would be this; upscale is a feeling, not a price. In order to be upscale you have to deliver a much higher standard of service quality to your customer than what you offer today. Refusing to provide service excellence eliminates your shot of ever being upscale. Your status will remain where it is today, expensive."
"Just ordered a beautiful Vintage Hereme's Scarf for a gift for a 60th Birthday for my dearest friend ! It was the PERFECT gift with so much meaning and I know she will think of me whenever she wears it! The site works well and functions GREAT but the shipping for a scarf was $23.95!!! That is CRAZY!!! Just outrageous for regular shipping. That may keep me from buying again - if it wasn't for the truly one of a kind item - and the special occassion - I would not have paid that price to ship a piece of thin silk. Refine your shipping!!!"
"This is a bait and switch company that lures the user into giving them an email address in order to get price quotes and then sends repeated email solicitations (SPAM) without acknowledging unsubscribe requests. I am on my second month trying to get off of their list."