Take the Tour »
e.g. Such as Newegg | browse by category or see best/worst
Getting refund becomes a part time job, lasting months
"I ordered an office chair online. It was delivered to me. I opened the box. The chair seat was torn. I called the next day to initiate a return for defective item. I was told that the carrier (Office Depot contracts these deliveries and pick ups out) would be there on Friday. I waited for the carrier. My husband had moved the large box to the bottom of our driveway in case there was a large truck that could not access our driveway. No one showed. On Monday, when I was not there, the carrier showed up and then contacted me subsequently. I arranged another date for pick up. The driver forgot to come to my address so they tried to set up another day. I asked them if someone else could pick it up. Another driver in the area came and picked it up, saying the company was a bit of a mess. So initiated return 12/7. Chair picked up 12/21. I have contacted Office Depot twice as I have still (as of 1/17) not received the significant refund for this chair. I was told on 1/17 they haven't even received the chair. (But is this my fault? I don't have it. Their carrier has it.) Each time I call for a refund they say to refund my credit card will take 7-10 business days. Never mind that at Target or Lowe's the refund is immediate---7 to 10 days?? At any rate, I wait and only after yet another 7-10 days do I find out NOTHING has happened and I am still missing my money. The credit card has already cycled once and I had to pay extra because I did not get the refund for the chair. I would never buy anything from them again other than maybe a notebook at a store. Do not buy anything to be shipped freight or you could be in for a new second job trying to get things straightened out when they have failed you."
Absolutely terrible experience
"I purchased a TV on October 1st. Waited over month and then had my order canceled because item was suddenly no longer in stock. Contacted OD to express my disappointment. Was told that the TV would be back in stock 7 to 14 days and that they would honor the sale price I purchased the TV at.I contacted OD after 14 days when the TV was still not back in stock. Was then told that the TV would be back in stock in 3 to 5 weeks. So I waited again.After a month I contacted OD again. This time they said the TV was not in stock and was never going to be. I explained that I had waited now almost 3 months for the TV. The representative told me that she would forward my information to the customer affairs department and someone would reach out to me in 2 to 3 business days.After waiting another 2 weeks, and not hearing from anyone from OD, I called OD to see what was going on and what could be done. The representative I spoke to was not helpful and basically told me that there was nothing that could be done for me.I will never shop or buy anything from OD again because of this experience. I don't know if a company has ever treated me so poorly."
Horrible Experience. Employees Retaliate If A Customer Complains.
"Office Depot does not have an order fulfillment center. Online orders are picked and packed for delivery at their retail stores. The order I received was horribly packed. There was no packing material in the main shipping box and my merchandise was pummeled along its entire delivery route. The second package I received had its contents protruding from the shipping package upon arrival. I ordered a replacement for the product in the second box and had the representative add notes to the replacement order requesting that the merchandise be better packed. The employees at the store that shipped the order didn't like this a retaliated in a disgusting manner. This type of employee behavior is a hallmark of an organization with horrible management. The company's inventory tracking is so bad that their customer service representatives don't even know what was shipped to fulfill orders. Stay away from Office Depot!"
"Always ALWAYS get a printed receipt. Don't have it emailed.I wanted to return Office Depot Envelopes that were purchased from Office Depot and were the Office Depot brand. They scanned the box and said "they must be on sale so you don't have a receipt so you don't get your full money back". They weren't on sale. We had purchased them less than 24 hours before. They refused to look anywhere, check into anything..... they were just "too busy" . Also, stay away from the Snarky Spoiled Brat Pack in Westminster, Colorado near 88th and Sheridan. ALWAYS print your receipt!!"
Why aren't they out of business?
"Placed an order for a TV. The website showed the order won't be completed for a month. I was worried for a moment but the free gift that came with the order got shipped out to me immediately so I assumed the order is good. So I waited patiently. Right before the order completion date I contacted Office Depot since there is no movement on the order still. They said they will contact the vendor. And a day later they came back to me and cancelled my order with the reason "this order was not transmitted properly to the vendors system". I waited for a month and they just gave me that as an excuse. As I was waiting for this order to go through, I missed many other good TV deals. And today I still don't have a TV."
Refund never issued
"I purchased a backpack online and had it shipped. No problem. Decided that I didn't like the backpack and brought it to the local Office Depot to return. The store refused to accept the return, stating that they could not return items purchased on-line that were not stocked in the store. This is in direct opposition to the policy stated on officedepot.com, and is in fact correct.So, I got a return label and had it shipped back to Office Depot. No problem again. Received an e-mail that the backpack had been received and the refund wold be issued.Two months later the refund still has not been received."
Quickly shipped correct item
"ordered a price sticker gun and got it quickly. Thanks"
Ordered an ink cartridge, received a box of Crayola crayons instead
"I placed an order for a Brother ink cartridge worth over $40 and was sent a $3.95 box of crayons. When I called about the mistake I was told to repackage the crayons (no return label provided) and leave them out for a delivery service pick up--and once it was received back they would correct their mistake and send me the ink I needed! I refused to take the extra steps to do that for something so inexpensive and to have to wait that much longer for the ink I truly needed when it should have already been received. They then had to cancel the original ink order and resubmit it in order for the ink order to go through. "
"I ordered one item. The package arrived on time, but when I received the package, the item was not in it. Just an invoice, a packing slip and a catalog. Who is running the shipping department? Aren't orders checked before they go out?"
Worst company I've ever dealt with.
"This company is the worst that I've ever dealt with on both the corporate and local level. I had an associate order 2 items in the store for me on 8/20. Well I never received them because the cashier sent them to some other address. To add insult to injury I still have not received my refund and it's been nearly a month. To make things even better, office depot employees even decided to comment on a status on my personal social media page, people that I do not even know. Useless company. I've reported them to several places and will continue to tell everyone how useless this company really is. "
"This is by far the worst customer service I've dealt with in my life. I placed an order for a desktop computer on Tuesday (8-15-17) which was supposed to arrive the next day. When the computer didn't come by the end of the day, I checked the tracking page on their site and it showed it was still in transit. So I monitored it throughout Wednesday and it still shows in transit with estimated time of arrival and it never showed. I stayed home both days. I checked again Thursday morning and it was still in transit so I called the 800 number and it tells me it was still in transit. I requested an agent and Mai got on the phone, the first question she asked me after reviewing my information was "do you still want this item?". When I said yes, she said that she will have to reorder the item because the contractor stated that he came and he couldn't get in, meanwhile the website said it was still in transit. When I questioned her facts, she gave no indication that she wanted to figure out why that was happening. She offered to reorder it and I would receive it Friday (8-18-17) which is today. I checked this morning and the order was cancelled, I called customer service again and Maria answered and asked me the same question "do you still want this item?" when I said yes she told me that it was cancelled because it wasn't approved. The only thing she can do is forward it to customer relations. I questioned her about her facts again and I got nowhere. About an hour and half later Ethan from customer relations left me a voicemail saying the order is cancelled and refunded because there were two failed delivery attempts. If I want the item, I have to reorder it. I jumped on their chat line looking find contacts of someone in charge, Retchie came on with the same guarantee that other thoughtless and careless reps made. My advice, DON'T DO IT, I'm frustrated and ****. Go for companies that can deliver across the board. OfficeDepot is not on of them. "
bait and switch
"Buying online can be liberating, but at Office Depot is a waste of precious time."
"I made 2 orders the 1st arrived on time the 2nd I ordered 2 things and asked if they can be delivered after12pm because of back to school day so as i was leaving at 9:45am 1 item came but not the other although I asked for both to be delivered after 12pm my 2nd order never came that day and I called 3 times the last time they told me it will be here tomorrow which is today it is 11:57am now so i called them and they said its not coming until monday now im disturbed and i will never order fron here again "
Liar Company and Worse Experience EVER!!!
"Ordered a $200 gift card through officedepot.com but the order was never shipped while my credit card charged. And Customer service kept lying to me. July 16, order placed for a $200 gift card through officedepot.com and got an email confirmation. In the next few days I got a few so called "order updates" email which demonstrated their online order history page is a total mess and their order confirmation is merely a joke. On July 21 still not received my order so I called customer service the first time and asked for status. The customer service representative informed me the order was not shipped at all because the "the carrier that they didn't receive the shipment.Hence, we have reshipped those items for you. The confirmation # for the reshipment is 945562633-001. The order will be delivered on Tuesday, July 25, 2017 08:30 AM - 05:00 PM to your location." The quoted part was from a service request email response (see attached). So I actually believed what they told me about the shipment of my order. During the second round of waiting, I called twice and both times the representative told me the order was on the way and I should definitely receive it on July 25. However, on July 25, I still haven't receive anything from them so I chatted with the customer representative again and found out the order was never shipped at all. Can you believe that????? After days of being lied to by a business like this, they never shipped my item but still charged my credit card!!! I attached the chat history on July 25 as well to see how terrible this company is. This is my first time I shopped online at OfficeDepot and will be my last time. And I still haven't received my refund for this never-shipped order and I have to waste my time tracking if my money was back. "
Won't Use Again
"Ordered several hundred dollars of spiral bound books. Items arrived missing plastic covers. Contacted customer service via chat - they said customer service would respond in 4 hours. Next day (16 hours later), no message, so chat again. Later they call and say tough luck - not our problem. The order confirmation contained no detail - these were extra heavy paper, spiral bound, black linen backing and clear plastic cover. If the details were in the confirmation, I would have noted the covers missing. Further, if they had offered to correct the items and send me new ones, I would have been blown away and likely give them 5 stars. Frankly, if they offered for me to pay to ship them back so they put the covers on and charge me for the covers (assuming they did not already do so), that would have seemed a reasonable compromise. But to stick me with the problem stinks and rates a flat zero. So long Office Depot. Your customer service **** and I'm moving on. BTW, I explained all this to the customer service rep when she called, so it's not like they don't know this is going on."