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  • Novosbed.com Novosbed.com Elite Status

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 9.50/10 9.50/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 8.33/10 8.33/10
Voice your opinion! Review Novosbed.com by clicking a star below.
Rating 10/10

Best sleep of my life

"I have not experienced a service so convenient and comfortable in a long time. I was septical but am now reassured that getting a foam mattress was critical to me improving my sleep. The shipping, unboxing, set up, and use was so simple that I am still baffled at how I haven't thought of using Novosbed before. 5/5 "

Rating 10/10

Awesome Bed

"I purchased my Novosbed firm queen mattress and boxspring in Oct. 2017. The Novosbed website is very informative and has a nice layout. The ordering process was very simple. I even emailed a question to Customer Service about suitable bases and I received a friendly and helpful response very quickly. Shipping and Delivery of my bed and boxspring was quick (approx 1 week). I had my bed and boxspring unwrapped and assembled in about 1 hour. Sleeping on my bed has been great. No complaints at all. The bed is so comfortable and I am so happy with my purchase. I was shopping around for a mattress and was looking at Tempurpedic before finding Novosbed. Novosbed is sincerely just as comfortable for "

Rating 10/10

Perfect value

"We had a tempurpedic before and it cost 5x what the novos cost. We chose the firm option and it’s really comfy and supportive. We wanted a white glove delivery, but there weren’t any third party delivery agents available. The customer service was great - novosbed returned the delivery fees and shipped the bed and platform to us. They talked my husband through installation as well. We are really happy with our purchase. "

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Windsor, Ontario, Canada
Rating 10/10

A big upgrade!

"**Reposting my own review from Douglas' website, explanation below.

Unfortunately, I can't compare this mattress to other options out there. This may be seen as a bad thing since I have essentially no sample size, but I think it's a great thing. I don't feel the need to even try another mattress. It's a huge upgrade from my previous bed. I was sleeping on a decade+ old, full/double spring mattress. I decided to go all out and went straight to a California king. I have no regrets. The size is incredible! I can lay like a starfish and none of my limbs hang off! The firmness was a worry before purchasing, but it took me no adjustment period to get used to this mattress. I immediately felt like I slept better. It's more firm than I was expecting to be honest, but has softened over weeks since getting it and I feel like it's just right. I'm a stomach sleeper, so sinking in too much would have been a bad thing. I was also worried about getting too hot as I read that foam can retain heat more than spring mattresses, but I don't ever feel too hot. The price was certainly right as well. Since Douglas doesn't sell a base of any kind, and since it can be difficult to find a California king sized bed frame, I paired their mattress with a Casper frame and foundation. Everything seems to work perfectly together. Overall, I'm very pleased with my purchase. If you've read this far and still want an outright yes or no answer to "should I buy it?"... all I have to say is TREAT YO SELF.

(**I originally posted this review to DouglasBed.ca. They called thanking me for the review and asked if I would be willing to share it on this site as well. I said absolutely! I'm still very pleased with the product, and very impressed with their customer service. I don't think I've ever received a call from a real, friendly person after buying/reviewing a product before. Thanks again Douglas/Novosbed!)

I forgot to mention shipping time in my original review. I ordered the bed on December 18th and it arrived on December 21st. I order a lot of things online, and I must say that it was incredible how soon it arrived. Making this even more incredible was how soon before Christmas it was. Amazon wasn't even able to get me small packages in the time it took for a California king sized mattress to arrive!

Rating 10/10

Shoulder Pain is NO LONGER an issue.

"This bed was easy to assemble, arrived sooner than expected, and is the most comfortable bed I have ever owned. My husband's chronic shoulder pain is no longer an issue since we made the decision to get a Novosbed! I highly recommend this bed to anyone and everyone. "

Rating 10/10

Easy to set up and quick delivery

"Our daughter ordered us a Novosbed Queen Medium as a gift. Delivery was quick to Florida once it shipped and went without a hitch. The mattress unboxed easily and everyone who has visited us has tried it and loved it! "

Rating 10/10

Novosbed is the only place to go if you buy a memory foam mattress online

"Trying to decide on a memory foam mattress, and it's driven you crazy? Here's why, after months of agonizing over all of the options, Novosbed is the best: 1. It's less expensive than the gold standard Tempurpedic, but with the same firmness level as their queen cloud luxe if you choose the softest mattress. 2. Better than the Tempurpedic, it has air channels to diffuse the overheating that some people complain about. 3. Those channels aren't so big. There's a "purple " mattress, that you have to buy jersey sheets because of the hole sizes - who wants to buy new bedding? 4. Unlike ALL the competition, they are able to send an additional layer to adjust the firmness, so if you're not happy with the initial selection, you've got the peace of mind knowing it can be adjusted- it doesn't mean a return. 5. The removable cover is great, and is easy to remove and put on. 6. Now that I have the mattress, my muscles automatically relax as I gently sink down and into it, like a Pavlovian response. 7. Get the white glove delivery. It may be heavenly to sleep on , but it's no feather, and the base, if you order it, requires assembly. 8. The team at Novosbed bed thought of everything when it cane to the anxieties of buying a mattress online. There may be other mattresses that are comparable, but when you look at all of the reasons why Novosbed is the best to buy, you'll see they're the total package. Fears allayed. A great night's sleep to look forward to, options to adjust things if what you originally ordered isn't the right firmness. You can't find this anywhere else."

Rating 6/10

Novosbed Mattress Customer Service

"I purchased a Novos Mattress in October of 2016. The first several months the mattress slept well, but as time went on I felt it needed to be a little softer. I contacted the company to get the complementary topper that was offered to soften the mattress. Talking with the representative she stated that my trial period had ended and that I would have to purchase the topper. My trial ended on February 4 and I called them on May 9. My trial had ended 3 months earlier, it not like it had been 3 years. I guess once the mattress is paid for and trial is over they could care less about your satisfaction."

Rep reply posted May-16-2017

A rep from Novosbed.com, novosbed.com, has responded

“Hi gthchvy,

Sorry to hear of your frustration. You are correct that Comfort+ is available for free within our trial. We allow for 120 days for your body to adjust, the mattress to settle in, and for the decision to be made if Comfort+ is wanted (90% of requests are made between days 30 and 60). We are more than happy to provide it outside of trial to customers with the current models, but there is an associated cost to the kit. There are many factors that will contribute to changes in how your bed feels to you (weight fluctuations, activity levels, stress, etc) and these factors are sadly beyond what we can predict or accommodate for outside of our trial. With that being said, we are more than happy to help with the order of Comfort+ should you wish to purchase it.

Kindest regards,

Customer Care Team

Rating 10/10

A life changer. A great decision. An excellent mattress.

"I am a side/back sleep and my partner is a stomach sleeper. I was advised by Novosbed customer service that a medium firmness Novosbed would be the best for the position variations. In the first week, we found the medium to be a little firmer than expected. After speaking with customer service again, they advised me that the mattress can take up to 30 days to break-in. Getting used to a memory foam mattresses after sleeping on spring mattresses for so long would also take some getting used to. The Novosbed definitely softened up from week two to week four. It was almost perfect by day 30, so we decided to order the softening Comfort+ option. WHAT A DIFFERENCE this makes, the bed is PERFECT now. The Novosbed is definitely a higher quality mattress than other bed-in-a-box mattress brands we have tried. The customer service team at Novosbed are very approachable, helpful and accommodating and any questions I had were fully answered. The Comfort+ option Novosbed advertise also helped alleviate any worries we had with firmness. I now have the perfect mattress and I sleep better than ever."

Rating 10/10

Great bed that helped back and leg issues

"Combined we have back, leg and RA issues and our current SleepNumber was not helping at all, so we decided to find something else.

We did research in stores and didn’t like the beds and then did a ton of research for all the online beds. Narrowed it down and went with Novosbed for two reasons, the reviews and the options to choose soft, medium or firm and then the comfort+ choice to customize it even more. As you know, almost all competitors only offer a single firmness, which is scary when you can lay on the bed before buying.

Also, I have several herniated dics and fibromyalgia in my legs. So we bought a sleep number several years ago and since then, it only got worse in the mornings. I just blamed it on other things and didn’t want to blame the bed or buy a new one. After getting the Novosbed in, I instantly slept better (deeper sleep), which I haven’t been able to do for a long time. I also immediately noticed less pain in the mornings and after a month now, it has continued. The bed has been amazing for my leg and back pain. Thank you!

Rating 10/10

5 stars

"Great 5 star mattress and topper. Soft as we could get it and couldn't be happier with our purchase. Great for sleeping g and just laying in bed watching tv and reading. Definitely spend more time in the bedroom because of it."

Rating 10/10

We love our Novosbed!

"We purchased the Novosbed (firmness level: soft) in king size in November 2016. We had a full-sized bed previously and a pillow-top mattress that left both of us unable to sleep soundly through the night, mostly to space issues and lack of motion isolation. My wife and I are of two quite different sizes (~ 100 lb and ~200 lb) and we had two primary concerns regarding a mattress: overall comfort and movement isolation. We chose Novosbed after reading many reviews of the out of the box mattresses – Novosbed stood out because of their choice of firmness, offer of toppers to adjust firmness level after 30 days, and positive customer reviews online. We felt that the company offered the best selection of products to ensure we ended up with a mattress that was perfect for us. The Novosbed mattress arrived as expected and packaging adequately protecting it during shipment. After opening, the mattress ‘inflated’ to expected size and shape uniformly and within just a few minutes. All corners gained full shape and the mattress looked ready to use in less than 5 minutes. We were able to sleep on it the same night. We found the firmness level (we chose soft) to be perfect – although my wife took about a week of ‘breaking it in’ to where the mattress felt perfectly and didn’t feel like it pressed on her body when she was on her side. Movement isolation is quite remarkable - we cannot feel each other tossing and turning or leaving the bed in the middle of the night. We are extremely pleased with the mattress and enjoy restful nights on our new mattress. We considered getting the topper after 30 days, just in case, but the bed is so comfortable we keep forgetting to order it. The bed does sleep warmer than our previous mattress – a thin quilt-type will be a must in warmer months and even during cold nights the regular comforter felt too warm. We are pleased with the purchase and would recommend the mattress and the company."

Rating 2/10

These must all be fake reviews. Will update my review periodically.

"Every single reviewer here only has one review and that's a 5-star review for Novosbed. Every. Single. One (I only have one review too - oh well, take it or leave it)

Day 1: I understand that there is a break-in period; however, the quilted cover is my biggest issue right now. The cover is thick enough that it reduces the contouring and body-molding attributes -- attributes that I've been looking for in a mattress.

On their website they post a picture of a handprint on the high-density memory foam. The handprint is very detailed where even the individual fingers make a print. However, on my soft model Novosbed, when I press down with my hand in the same way, a large hole gets imprinted. Imagine pressing down on a trampoline. It is nothing like that picture.

These two sketchy issues really make me question the integrity of the company.

I will update this review periodically.

Rep reply posted Feb-06-2017

A rep from Novosbed.com, novosbed.com, has responded

“Hello Dr.Void,

Please feel free to refer to ResellerRatings' policy on review publication and removal (https://www.resellerratings.com/review_info). We hope it will address your concerns regarding falsified reviews, we take pride in our feedback and work quickly to address customer issues.

We're sorry to hear that you are struggling with the mattress. However, it has only been open a few days and will be a bit stiff at first - its current state is not indicative of how it will feel once loosened up. The break in period for most people is 2-4 weeks, walking across the surface slowly and evenly can help speed up this phase by working in the lower layers more deeply compared to when you are sleeping on it. Also, try giving the cover a wash to help the materials lose their initial stiffness.

The Soft mattress uses 2" of 3.7 lbs gel memory foam on top of 3" of a 4 lbs memory foam. Because of this, it is faster responding and easier to move on. In testing, using 5" of a 5.0 lbs foam resulted in a very quicksand feeling mattress that was excessively hot. The materials of the Soft are a balance of contouring pressure relief and ease of movement. We list all of the materials on our website and our customer support team is always willing to offer advice and suggestions. With that being said, we do know that with time, your mattress materials will relax and start responding more easily and more specifically to your body.

Novosbed Customer Care”

Rating 8/10

Novosbed - medium firmness

"Great bed, comfortable and quick delivery"

Rating 10/10

Finally, no more night terrors!

"I started researching memory foam mattresses after I had the opportunity to sleep on one. I didn't realize what a difference there was compared to sleeping on an inner-spring mattress. After two weeks of research and comparison I decided to purchase the Novosbed King medium firmness. This is why I chose Novosbed....Novosbed fell in the middle of the price range, not the highest or the lowest cost. Everything I read said there was no difference in sleep quality based on the higher cost. Customer service was a big one for me. I hate dealing with a company that doesn't want to solve your problem. The reviews I read on their website showed a company dedicated to making their customers happy. They responded quickly to problems or questions and offered to refund all money if the customer wasn't satisfied. The deciding factor was the Compfort + Kit that the company will send you if the firmness or softness needs to be adjusted. I liked the fact that if the mattress I ordered was too firm or soft for my liking I could adjust it without having to return or swap out mattresses. I ordered the bed online and it arrived in 2 days. After a month I decided to adjust the firmness level to soft so I contacted the company and they sent me the Comfort+ Kit and now its perfect. One of the added benefits...my husband's night terrors have almost completely gone away. Who would have thought!! The only thing I can attribute it to is a comfortable nights sleep. I love my bed :) Renee6113"

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